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“Lovely room, resort & service” 4 of 5 stars
Review of Margarets Beach Resort

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Margarets Beach Resort
4.0 of 5 Resort   |   1 Resort Place, Gnarabup Beach | Gnarabup Beach, Margaret River, Western Australia 6285, Australia   |  
Hotel amenities
Ranked #6 of 10 Hotels in Margaret River
perth
Contributor
11 reviews 11 reviews
5 hotel reviews
Reviews in 10 cities Reviews in 10 cities
5 helpful votes 5 helpful votes
“Lovely room, resort & service”
4 of 5 stars Reviewed February 16, 2014

Stayed for 3 nights end of Jan school hols. Check in was smooth and polite. Our room was lovely, spacious and well equipped. It was a corner ground floor unit (106) and had a lovely view out over the bushland to Prevally Beach in the distance. There was a lovely little area to sit out side and a small lawn for the kids (4 and 7) to play on right outside our room. The room was made up right for our family (twin beds needed) but no-ones fault as we booked through email not the website. It was swiftly changed and the beds were great. Thanks Tania for sorting quickly. The facilities are great. Pool not heated but a great pool and lots of chairs. There is a playground in the hotel but if you go to the top of the road there is a huge playing area, footy field with a flying fox. Had a drink in the restaurant / bar - nice and buzzing on a Fri night. The Prevally Store is about a 2 minute drive away and its about 10 mins into the MR township. 5 minute walk to the beach - great for sunset and surfing. Swimming for older kids and adults but not far away is a better beach for little ones. Check out all smooth and even given a $50 voucher to book again. Highly recommend.

  • Stayed January 2014, traveled with family
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
LeeatMBR, General Manager at Margarets Beach Resort, responded to this review, February 19, 2014
We are happy that you enjoyed your stay as much as we enjoy working here. Its people like you and the location that makes it such a pleasure for us to come to work every day.
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265 reviews from our community

Traveler rating
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (69)
Date | Rating
  • English first
  • French first
  • German first
  • Japanese first
  • Any
English first
Canberra, Australia
Senior Contributor
26 reviews 26 reviews
9 hotel reviews
Reviews in 14 cities Reviews in 14 cities
10 helpful votes 10 helpful votes
4 of 5 stars Reviewed February 10, 2014

Unfortunately, we only had the one night at Margaret's Beach resort but found it very comfortable. We had a room (#202 i think) that had a balcony overlooking the ocean and after a tour of the wineries, it was very relaxing having a few glasses on the balcony. Shops in the area are limited but Margaret's does have a pub/bistro which was pretty good but had we been there longer we definitely would have used the facilities available in the room. They do not serve breakfast but work in with a waterfront coffee shop about 500 meters walk from the hotel. The walk to the coffee shop has one pretty steep hill. A golf car option for people with mobility options would be nice. We stayed just after peak, so traffic noise could be a problem in busy season.

Room Tip: Traffic was light during our stay but could be a problem during peak times.
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  • Stayed February 2014, traveled with friends
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
LeeatMBR, General Manager at Margarets Beach Resort, responded to this review, February 19, 2014
Mark, what a shame you were here only 1 night to enjoy our stunning location. It is the location and the Gnarabar onsite restaurant which are 2 of our greatest assets. In regards to the traffic noise it is a lot quieter on the coast than in the town region of Margaret River.
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Perth, Australia
Contributor
15 reviews 15 reviews
Reviews in 3 cities Reviews in 3 cities
9 helpful votes 9 helpful votes
5 of 5 stars Reviewed February 9, 2014

Margaret river forest is such a relaxing place to stay. Clean & spacious they really have thought of everything. I loved the fully functional kitchen & having the washing machine was also helpful. Shower was also nice. Great little touches inside, walking distance to town. Reasonably priced compared to other accommodation in the area.

Stayed February 2014, traveled with friends
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
LeeatMBR, General Manager at Margarets Beach Resort, responded to this review, March 5, 2014
Having kitchen and laundry facilities is great advantage. We look forward to seeing you again in the near future.
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Melbourne, Australia
2 reviews
6 helpful votes 6 helpful votes
1 of 5 stars Reviewed February 7, 2014

We arrived at the resort at around 6:00 pm. We collected our key from the lock box and, after lugging two heavy bags up a long flight of steps, we reached our room.

Upon entering the room we were greeted with an unpleasant smell. Immediately I used the bathroom and noticed a grey line of dirt around the skirting ledge: not happy! These two events prompted us to investigate further where we discovered a sticky orange patch in a bedside drawer. Even the cupboard containing the cleaning materials was dirty. Enough! at this point we stopped looking.

There was a LOUD eerie howling noise and we wondered whether it would be possible to sleep through it. We called the night manager, Lee, who came up to the room. Amazingly, even after hearing the sound himself, Lee asked us to describe in detail what how it sounded - like he didn’t already know! It was the wind howling under the apartment door; Lee’s solution was to place a towel over the door sill and force the door shut.

Lee then asked about the dirt. After describing what we had found, we were most surprised by his personal attack. Instead of offering a solution his comments included “your standards are too high” and “some people are never satisfied.” Astonishing! Is this first class customer service?

After the verbal assault Lee pointed out the window and said “look at the view!” Ok nice view, not stunning, but nice. However, it most certainly did not, in any possible way, compensate for dirt, howling wind and personal insult.

Without prompting, Lee offered us a refund which we gratefully accepted. His final, very sarcastic, comment to us was “good luck finding alternative accommodation in Margaret River at this time of night.” We were speechless.

We have had fun travelling for forty years across four continents, living in Europe for much of that time. We have stayed in various types of accommodation, including some with jaw-dropping views and many with outstanding levels of customer service, but never before have we been subjected to a personal assault of our values justified by a mediocre ocean view.

We do not recommend Margarets Beach Resort to anyone unless you're specifically seeking low end accommodation at a high price.

PS On the plus side, the refund was paid immediately.

  • Stayed January 2014, traveled as a couple
    • 2 of 5 stars Value
    • 3 of 5 stars Location
    • 1 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes 5
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
LeeatMBR, General Manager at Margarets Beach Resort, responded to this review, February 9, 2014
We are 4 star AAA rated (just a clarification of a fact) . I ask any readers to review previous comments regarding myself and the customer service offered at Margarets Beach Resort.
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Senior Contributor
31 reviews 31 reviews
14 hotel reviews
Reviews in 19 cities Reviews in 19 cities
34 helpful votes 34 helpful votes
4 of 5 stars Reviewed February 2, 2014

As a repeat visitor to this resort the apartment is always clean and we had a nice view across to the beach. This is a great spot if you prefer to be closer to the ocean than in the town centre. Will definitely come back when visiting this area.

  • Stayed January 2014, traveled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
LeeatMBR, General Manager at Margarets Beach Resort, responded to this review, February 8, 2014
We appreciate you taking time to review our resort. We also look forward to your next visit.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Busselton, Australia
Contributor
13 reviews 13 reviews
4 hotel reviews
Reviews in 10 cities Reviews in 10 cities
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed February 2, 2014

I stayed here for two nights, for a beautiful wedding.
What an amazing area and resort.
So clean, comfortable bed and great spa.
Awesome two nights thanks for a comfortable stay and friendly service

Room Tip: Rm 103 great for solo or couple
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  • Stayed February 2014, traveled with family
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
LeeatMBR, General Manager at Margarets Beach Resort, responded to this review, February 8, 2014
You are so very welcome, we are so happy you enjoyed your stay with us. Relax is our middle name. :)
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Perth
Senior Reviewer
10 reviews 10 reviews
Reviews in 6 cities Reviews in 6 cities
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed February 1, 2014 via mobile

Stayed here for 5 nights, lovely little park for the kids and big pool . Rooms are quite spacious and comfortable . Friendly staff.
I would definately stay here again if was in the region .
The resort is right opposite prevelly beach so you can go for a walk or take a dip in the surf

Stayed January 2014, traveled with family
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
LeeatMBR, General Manager at Margarets Beach Resort, responded to this review, February 8, 2014
Thank you for your kind review. We look forward to seeing you all again in the future.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Margarets Beach Resort

Address: 1 Resort Place, Gnarabup Beach | Gnarabup Beach, Margaret River, Western Australia 6285, Australia
Location: Australia > Western Australia > Margaret River Region > Margaret River
Amenities:
Bar / Lounge Beach Business Center with Internet Access Free High Speed Internet ( WiFi ) Free Parking Kitchenette Restaurant Swimming Pool Wheelchair access
Hotel Style:
#4 Family Hotel in Margaret River
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Margarets Beach Resort 4*
Number of rooms: 94
Official Description (provided by the hotel):
*** Location Location Location ***Offering idyllic 4 star Margaret River Accommodation by the sea, Margarets Beach Resort is one of the best beach resorts in Western Australia (WA). It’s the perfect location for a romantic getaway or memorable family holiday in the renowned Margaret River Wine Region.Just 10 kilometres from Margaret River town, on WA’s spectacular South West Coast, and just 500 metres from pristine Gnarabup Beach, Margarets Beach Resort is the only resort accommodation by the sea.You can enjoy everything the Margaret River Wine Region has to offer, with easy access to the South West’s world-class wineries, caves, national parks, nature walk trails, surf breaks and other outstanding attractions and tours.The beach holiday resort offers a range of accommodation options for your Margaret River break. Choose from views to the magnificent coast, resort pool and gardens or the natural beauty of WA’s Naturaliste Ridge. And it’s just a short stroll to Gnarabup Beach, where you can enjoy the water playground or take in the stunning west coast sunsets.You’ll also benefit from a range of resort facilities to make your stay even more enjoyable.Relax, unwind and enjoy your Margaret River experience at Margarets Beach Resort.Includes Free WIFI. All our accommodation is Non Smoking. ... more   less 
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Also Known As:
Margarets Beach Hotel Margaret River

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