This was the most atrocious travel experience we have ever had...I am still recovering, six months later. Take the 1 rating review already here and duplicate it for my experience almost exactly. Couldn't find the "reception" area which was actually a shed/shack in the middle of nowhere at the end of hand painted sign that said "reception 20 meters". We opened the door to our room to be greeted by the most insect infested room we have ever seen. Unbelievable. It was freezing cold, dirty, with an old little heater and soiled carpet. Four different types of insects in the shower, but "hey, we came for the spa!" The pictures had been amazing!! And the travel agent highly recommended itl....it was after all, a "Resort"....Too bad the spa was dirty and occupied by insects as well. We complained about the insects, and the owner said "Well, it is the bush." We said we would need to go somewhere else and could we have a refunde. He said "yep". I asked "Are you sure?" and He said "Yep". (We had paid $300 a night for this nightmare". Monday, I called the travel agent, Discover West, who hung up on me when I complained (politely) and then refused to give me the refund. I have lived all over the world, including third world countries and nothing has been as bad as this. Is there a negative number rating?
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
The management of Harmony forest feels very upset that a guest should seek to defame and vilify our establishment. The insects he refers to were midgies and not many of them, just a smattering, and are quite harmless. We leave lights on to welcome our guests which occasionally attract a few insects but never to a large extent. The guest we believe may have had another agenda for wishing to leave our property. He had booked through a third party and therefore was not our direct client. We don’t believe he paid $300 as we don’t charge that nor do our property retailers on our behalf. We don’t advertise ourselves as a resort but as self contained cottages and don’t offer any resort facilities. We have the highest of standards in our cleanliness and our guests are guided into the property by lighting and locally crafted signs in keeping with our Margaret River forest environment. Our heating, also in keeping with our clean green approach is a gas fired pot belly which heats the cottage beautifully. We feel there was not a good reason for demanding a return of their money, and deciding on a whim to depart leaves the owners with a very difficult decision when considering the opportunities there are for guests to retaliate publicly. Our guest books on display in each cottage endorse our belief that our guests have a delightful experience at Harmony Forest.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.