We were looking forward to staying at Llewellin's but due to commitments arising back home in Brisbane we were unable to go to Margaret River after a time in Perth. I gave 10 days notice of our cancellation and was referred to the booking confirmation that provided that if less than 14 days notice is given, one night would be payable. When I asked whether consideration could be given to waiving this charge I was surprised with the tone of the response stating that I would have known for some time that we were not going to Margaret River. And that was simply not true. I was upset by the email and did receive an apology. I travel regularly in Australia and overseas in deluxe hotels and lodges and have never struck such a long lead time for a cancellation. Ok, I should have read the fine print but I think that proprietors should be more reasonable.
- Official Description (provided by the hotel):
- Llewellin's is a luxury guest house in Margaret River for adults. Ideally located 10 minutes drive between town, world class beaches, the golf course and famous wineries. Llewellin's is a romantic destination for couples, specialising in gourmet breakfasts created by our resident chef. Set in 8.5 acres of native bushland, surrounded by peppermint trees and wild life. ... more less