On arriving at the establishment the reception was unattended and we had to wait for service.
Was given a room that was hot and the air conditioner did not work.
We had to transfer to another room.
The room was clean but improvements need to be made: curtains let into much light in morning, air conditioner noisy, head board at back of bed is dangerous when you lay back on pillow you hit your head, mugs needed instead of stupid cups.
Doors don't unlock have too wiggle key to get it to open and have to pull door hard to make sure it is locked.
Lifts need to be replaced as both lifts broke down numerous times, both at same times and we were forced to walk up stairs which I found difficult as I have a heart condition.
A complete upgrade should be made on the air conditioning system.
Lift signs/ buttons don't say what direction lifts going or when lift arrives at different floors.
Laundry has one washing machine & dryer for whole 6 floors. Spinner in washing machine does not work you have to wring water out of clothes by hand.
Restaurant meals are over priced in restaurant for what you get. We ate out at other food places.
The room was overpriced @ $160 per night, it was a single room which I paid more for compared to a family room which was $15 cheaper a night.
The staff in reception need better customer service and educated on their grooming and appearance. Re: hair & uniform. Customers should not have to wait when arriving at reception to check in/out.
In other words the hotel is Old and need a complete overhaul/ refurbishment as well as staff retraining.
The amount of money made from this establishment it should be in top running order.
Very disappointing and a tip off for what you pay for.
I would not go back there unless it was fully refurbished.
- Also Known As:
- Quality Inn Bunbury
- Quality Hotel Bunbury
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