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“False advertising.” 3 of 5 stars
Review of City Heart Motel Warnambool

City Heart Motel Warnambool
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City Heart Motel Warnambool
4 Spence Street, Warrnambool, Victoria 3280, Australia   |  
Hotel amenities
Ranked #18 of 29 Hotels in Warrnambool
2 reviews
Reviews in 2 cities Reviews in 2 cities
2 helpful votes 2 helpful votes
“False advertising.”
3 of 5 stars Reviewed January 3, 2013

After a long drive we decided to book something at the last minute. Advertised on Wotif for $120 but when I called up it was $130 with one room left.
When we checked in all seemed well & we paid the $130 price we just wanted a nice cool room. When we got into the room we noticed the aircon was down. It was a pretty hot day as well so we weren't too happy. So I mentioned it to reception & with full bookings and people in the past month I'm sure someone would have mentioned it was down. She offered for a refund but we were already tired. I felt pretty cheated that they knew the room was not as advertised yet sold the room at peak season rate. And agree with previous review owner wanted our rego and payment immediately.

  • Stayed January 2013
    • 2 of 5 stars Value
    • 4 of 5 stars Location
    • 2 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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29 reviews from our community

Traveler rating
    8
    13
    3
    1
    4
See reviews for
8
9
3
Business
0
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (7)
Date | Rating
  • English first
  • Portuguese first
  • Any
English first
Ballarat, Australia
Reviewer
3 reviews 3 reviews
Reviews in 2 cities Reviews in 2 cities
5 of 5 stars Reviewed August 17, 2012

we stayed at city heart motel for 4 days on a travel auction holiday we were so happy we got a great auction thanks to neville sueellen and max the rooms were spotless service was great we enjoyed our stay heaps so once again city heart thanks ps we will bid again on city heart cheers v and v hearn

Room Tip: all rooms were great
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  • Stayed August 2012, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Cambridge UK
Top Contributor
64 reviews 64 reviews
27 hotel reviews
Reviews in 32 cities Reviews in 32 cities
41 helpful votes 41 helpful votes
4 of 5 stars Reviewed July 27, 2012

This motel goes that extra step towards making an overnight stay work. As well as being spotlessly clean, it was obvious that much care had been put into thinking about including the little items that make the difference - hooks in the right places, enough hangers, extra pillows and blankets, a refrigerator (empty, but hey, what do you expect?), showers that don't swamp the floor etc .

We found the booking, check-in and check-out efficient and courteous. And of course this town has the great advantage of providing an excellent starting point for the Great Ocean Road back to Geelong. At $119 for three adults, who could comfortably fit into the single room,

Room Tip: Ground floor avoids stairs.
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  • Stayed July 2012, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
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Donald, Australia
Contributor
14 reviews 14 reviews
6 hotel reviews
Reviews in 6 cities Reviews in 6 cities
6 helpful votes 6 helpful votes
4 of 5 stars Reviewed July 26, 2012 via mobile

Stayed here for 2 nights and considering it is a budget chain, it was fantastic value for money. Bed was very comfortable and plenty of space in the room. My only complaint would be the reverse cycle heater, exceptionally loud, fortunately we discovered another heater in cupboard, which heated the room nicely, I would highly recommend this motel. It is also within easy walking distance to the shops

Stayed July 2012, traveled as a couple
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Geelong
Top Contributor
161 reviews 161 reviews
54 hotel reviews
Reviews in 54 cities Reviews in 54 cities
64 helpful votes 64 helpful votes
5 of 5 stars Reviewed March 8, 2012

City heart appears to have been freshened up with paint bringing it alive and making it a very welcoming hotel. For around $90 for myself only I was actually looking for something to complain about, but to my surprise this hotel was amazing value for money, fresh clean very well located to the city (3 min walk) Although people were in the rooms next door I struggled to hear any one which is unusual in a hotel, so money for value and location this is excellent value with very friendly knowledgeable staff. Excellent breakfast.

Room Tip: Book ahead as this hotel is great value
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  • Stayed March 2012, traveled solo
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
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Senior Contributor
29 reviews 29 reviews
9 hotel reviews
Reviews in 11 cities Reviews in 11 cities
14 helpful votes 14 helpful votes
1 of 5 stars Reviewed February 19, 2012 via mobile

I was originally going to write a great review, nice rooms for the price, good value. That was until I met the manager. We booked through the Internet for a last minute stopover. arrived after nine and knocked on the door to let them know we were here. Firstly was extremely rude at the door, said the booking hadnt come through, didnt have my credit card (checked email and booking had been confirmed and payment went through), insisted on coming down to get our car ergo, frankly treated like potential criminals! Came down to our room at 10pm to see whether we wanted breakfast in the morning, I asked her to wait while I checked with my wife and rested the door slightly closed so she couldn't see in as my wife was half undressed. When I went back out she was gone, I went back and said "oh, you'd gone" and she said"well you slammed the door in my face). Not only were we very polite and didn't deserve such rude treatment, we were treated as an inconvenience for showing up at 9 and I've never had such rude customer service in my life. Highly unrecommended when their are a plethora of good quality motels in the area.

Shameful.

  • Stayed February 2012
    • 1 of 5 stars Value
    • 2 of 5 stars Location
    • 2 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes 1
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Melbourne, Australia
1 review
4 of 5 stars Reviewed October 12, 2011

stayed here on way to philip island. comfy sleep and hot shower was exactly what we were looking for. friendly staff directed us to a good pub meal and cooked us a great hot breakfast in the morning. no hesitation staying again on the way back

  • Stayed October 2011, traveled with friends
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about City Heart Motel Warnambool

Address: 4 Spence Street, Warrnambool, Victoria 3280, Australia
Location: Australia > Victoria > Warrnambool
Amenities:
Free Parking
Hotel Style:
Ranked #18 of 29 Hotels in Warrnambool
Price Range (Based on Average Rates): $
Number of rooms: 17
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