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“Family Fun” 5 of 5 stars
Review of Quest Warrnambool

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Quest Warrnambool
4.5 of 5 Hotel   |   15 - 19 Liebig Street, Warrnambool, Victoria 3280, Australia   |  
Hotel amenities
Ranked #6 of 29 Hotels in Warrnambool
Certificate of Excellence 2014
Penola, Australia
Senior Reviewer
9 reviews 9 reviews
3 hotel reviews
Reviews in 5 cities Reviews in 5 cities
5 helpful votes 5 helpful votes
“Family Fun”
5 of 5 stars Reviewed August 2, 2013

FAMILY FIRST - Excellent apartments, close to everything on main street- including an excellent selection of top eating places. Easy to find off main street. Very comfortable for whole family to eat, sleep and play in. Friendly and helpful staff - at all hours. Very quiet and safe area at night time. Rooms warm and private away from other customers. Kitchen/dining area has all modern necessities which made staying/living here that much more easy - and cheaper. Bathrooms easy and includes bath - a must or kids. Balcony (if you are on second floor) very secure and guard rails / clear plastic surrounding for excellent safety. Plenty of extra luxuries in rooms for just in case. Didn't have to leave room for anything - all included in apartment. Garden surroundings lovely - including pool area (even though to cold to swim in winter - it looked inviting) Free room internet was a big positive plus for us too - especially with children. Felt secure here and very children user friendly. Would definitely come back here stay again and recommend to everyone.

Room Tip: If you have trouble with climbing stairs, ensure you ask for ground floor apartment.
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  • Stayed August 2013, traveled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Justin W, General Manager at Quest Warrnambool, responded to this review, August 4, 2013
Dear Emmamick5

Wow... thank you for the fantastic review!! I will pass this onto the entire team. Having families such as yours stay with us makes it all worth it and it was an absolute pleasure to have served you. We can’t wait to have you stay with us again.

Kind regards,

Justin
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196 reviews from our community

Traveler rating
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    4
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (47)
Date | Rating
  • English first
  • French first
  • German first
  • Russian first
  • Any
English first
Melbourne, Australia
1 review
5 of 5 stars Reviewed July 31, 2013

I love staying over at Quest in Warrnambool. Easy walk from the train station. There's always a warm welcome and staff are very friendly and helpful - nothing is too much trouble. The accommodation is very clean, well equipped and comfortable, and free internet access is really appreciated. Thank you

  • Stayed July 2013, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Justin W, General Manager at Quest Warrnambool, responded to this review, August 14, 2013
Dear Clare

Thank you for your fantastic review of Quest Warrnambool. We really appreciate your time!

It is always a pleasure to have you stay with us and enjoy working with you. I will forward your comments onto the team here at Quest.

See you again next time you check in.

Kind regards,

Justin
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Warrnambool, Australia
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed July 22, 2013

great, simple amenities for work. easy walk to local eateries and cafes, great space and wireless connection to work from the spacious rooms. front desk were very helpful when I realise I forgot my toiletries.

  • Stayed July 2013, traveled on business
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Justin W, General Manager at Quest Warrnambool, responded to this review, August 4, 2013
Hi Darren r

Thank you for the great review. We always enjoy having you come down and stay with us and look forward to seeing you again in the future. We regularly upgrade our regular guests so they can see our different room types, from the studio rooms up to the huge 3 Bedroom Executive Townhouses. We also have a very particular housekeeping department and a constant refurbishment and improvement program to ensure our property is always at the best possible standard.

Thanks again and kind regards,

Justin
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Melbourne, Australia
Senior Reviewer
6 reviews 6 reviews
6 hotel reviews
Reviews in 6 cities Reviews in 6 cities
9 helpful votes 9 helpful votes
5 of 5 stars Reviewed July 15, 2013

This is now my 8th stay at the Quest Warrnambool! Each stay i have been greeted by warm and friendly staff that are only too eager to satisfy with a quick and efficient check in. i have experienced a wide selection of rooms on offer at the Quest and each time all rooms have been clean and comfortable. Obviously the size and standard varies between studio to 3 bedroom townhouse...but all are very well appointed and maintained, and all rooms are decorated with warm and neutral tones! ( not to forget the mandatory wifi and tea/coffee facilities )
The Quest apartments also offer a very convenient charge back system from a wide selection of hotels and restaurants in the town, which makes business nice and simple!
Very happy with my experiences at the the Quest and look forward to future visits again!

Room Tip: either townhouse or front of building room!
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  • Stayed July 2013, traveled on business
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Justin W, General Manager at Quest Warrnambool, responded to this review, August 18, 2013
Dear Darren r

Thank you for the fantastic review of Quest Warrnambool. It is always a pleasure to have you stay with us. It is great that you have been able to experience all of our room types from the smaller studio rooms to the large 3 Bedroom Townhouses. I will forward your comments onto our staff who will no doubt be pleased.

Thanks again for your time Darren and we will see you again.

Kind regards,

Justin
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Melbourne, Australia
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed July 12, 2013

We had a very comfortable stay at the Quest apartments in Warrnambool during July, even got to see the whales at Logan's Beach! My husband I had a one bedroom apartment and our son decided he would come down to join us for 2 days. I rang Quest and asked for a pull out bed for him, as this was unavailable they upgraded us to a 2 bedroom apartment for the price of the one bedroom. Just another way they have looked after us over the years.
Room was very clean and comfortable, located close to restaurants, shops and the beach, with Port Fairy a short drive away. Highly recommend Quest, enjoyed our stay, hope to be back again in January.
S & V Yarraville Vic

  • Stayed July 2013, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Justin W, General Manager at Quest Warrnambool, responded to this review, July 14, 2013
Dear Sheri S

Thank you for the great review Sheri! I really appreciate your time.

We have had a great year with the whales visiting Warrnambool; hopefully this will continue for a few more months. Good to see you were happy with the complimentary upgrade to the Two Bedroom Apartment.

Cant wait to have you back in January!

Kind regards,

Justin
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2 reviews
Reviews in 2 cities Reviews in 2 cities
5 of 5 stars Reviewed June 28, 2013

Clean and tidy in a great location, but the highlight was the service. The night reception/manager was super helpful, even gave us some of his own teabag( I'm a peppermint tea addict) to save us from driving to the nearest supermarket.

  • Stayed June 2013
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Justin W, General Manager at Quest Warrnambool, responded to this review, July 2, 2013
Dear NzKirsty

Thank you for your great review of Quest Warrnambool. It always good to pass feedback like this on to our specific employees who are all empowered to go above and beyond. We stock beautiful T2 teas in our conference rooms and have given these out to guests when the need has arisen.

Kind regards,

Justin
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St Kilda, Australia
Top Contributor
126 reviews 126 reviews
23 hotel reviews
Reviews in 30 cities Reviews in 30 cities
88 helpful votes 88 helpful votes
3 of 5 stars Reviewed June 18, 2013

Let me start off by saying that we got a deal for this hotel on a discounted website amd stayed one night in a studio room, so certainly not a great room.

Upon arrival the reception worker was lovely and very pleasant. Also got us a check in a few hours earlier than normal.

Room was ok, being a studio it was very small, but clean and had all the requirements you would expect. Parking was also good.

The problem with this place was the noise, the walls seem to be made of tissue paper. Whenever anyone came in and was talking, it was like there were no walls. When our neighbours came in at 3am, they woke us up and they weren't being loud, they were just talking. Don't think I could stay there again, was just way too loud, not the other peoples fault, just very poor and cheap walls.

Room Tip: Make sure you get a room away from the entry and if possible one without a joining door.
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  • Stayed June 2013, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Justin W, General Manager at Quest Warrnambool, responded to this review, July 2, 2013
Dear Coutsa

Thank you for taking the time to review our hotel. I appreciate your positive comments on our service, cleanliness and early check in.

I am really disappointed you did not have a good experience in our studio room. For your next stay, I recommend staying in our one bedroom apartment. They are huge and have full kitchen, laundries and living / dining areas.

Kind regards,

Justin
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Quest Warrnambool

Address: 15 - 19 Liebig Street, Warrnambool, Victoria 3280, Australia
Location: Australia > Victoria > Warrnambool
Amenities:
Business Center with Internet Access Free High Speed Internet ( WiFi ) Free Parking Kitchenette Room Service Suites Swimming Pool
Hotel Style:
#1 Business Hotel in Warrnambool
#3 Luxury Hotel in Warrnambool
#3 Family Hotel in Warrnambool
Price Range (Based on Average Rates): $
Hotel Class:4.5 star — Quest Warrnambool 4.5*
Number of rooms: 41
Official Description (provided by the hotel):
Rated as 4 stars, Quest Warrnambool is the only accommodation provider on Liebig Street, Warrnambool's main street. Surrounded by restaurants and retails stores, we are only a minute's walk to the beach, parklands, Flagstaff Hill and just 25 minutes drive from Port Fairy and Tower Hill.Can other accommodation providers in Warrnambool offer these complimentary services? ♦No credit card surcharge; 1 nightly rate, no hidden charges ♦Complimentary WiFi ♦Complimentary use of our local gym & aquatic centre ♦Complimentary onsite car parking ♦Complimentary FOXTEL & DVD hireOur stylish, modern apartments cater for both corporate and leisure travellers. All studios, apartments and townhouses are air conditioned, with LCD televisions, Austar and complimentary wireless internet access.The apartments feature separate lounge and dining areas, fully equipped kitchen and laundry. With a solar heated swimming pool, BBQ area and two multi-purpose conference rooms, your stay at Quest Warrnambool is bound to be an enjoyable one. ... more   less 
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Also Known As:
Quest Hotel Warrnambool

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