We (4 adults and an almost 3 year old child) stayed in one of the Villas - Villa 1 I think - for 1 night in early March 2012.
Like some people here mentioned, there was no one there to greet us/check us in. However, Louise had told me that was going to happen as there is no reception on site. So, that didn't bother me. I called her office and once I got a hold of her (she was on another call as a second family showed up at the same time as us and she was talking to them, so it took a few minutes to get in touch with her, but not a big deal). She came right over to let us in and explain a few things to us. She even gave us a map of the area and recommended a few nearby restaurants that were family friendly. Overall at first glance we were quite pleased.
After taking our bags out of the car we decided to head out for supper. We came back home to find a large number of ants crawling all over the kitchen island counter. We had not eaten or taken any food out in the house so we didn't know where the ants we coming from. Ants just don't appear, especially not a whole bunch (20 - 40 ants) of them all together.
We were not very happy and called Louise to tell her about it. She excused herself but did try to suggest that we must have brought in some sweet food and left it out, which I assure you we did not. We were only there for 1 night...no need to "move in". She didn't really offer a solution except to offer to come over and spray ant spray around the kitchen. We declined that offer as we had a 3 year old with us and didn't want the child to ingest any chemical by accident. She did not offer to move us to another one of the villas or offer some sort of compensation. We weren't really happy, but it was already getting late so we decided to stay put. We were only staying 1 night anyway. But now, we just had the feeling that the place wasn't clean. My husband also found a few ants in the upstairs shower and a few bugs in one of the bedrooms. The last straw was later that night when my husband and I decided to go watch some television downstairs and before we sat on the couch, we noticed a worm type bug (not too long maybe 4 cm and very black) crawling on the wall near the couch and then I saw another of the same type bug on the couch. The couch is black as well as the bug but luckily it was crawling on the armrest and I noticed a bump --- the bug crawling. Needless to saw we went back upstairs and tried to sleep.
So, look wise it was very nice, but comfort went out the window with the ants and bugs. It is really too bad because it is a really nice looking apartment.