I am a regular business traveller and I have stayed at the hotel twice. However, on the second occasion, when I checked in, I notified the hotel attendant that I will be staying only one night. My booking was for two nights. The hotel attendant failed to communicate it to the hotel management. To my horror, the hotel manager charged me an extra night's accommodation because she mistakenly believed that I did not notify the hotel in advance. Even when I tried to explain to her that I had informed her hotel staff that I would not be staying the extra night, she treated me as though I was a liar. So I paid the extra night's accommodation because of the hotel staff's poor communication. They have a 24 hour cancellation policy for each night, which is uncommon for hotels. Even if you are a regular traveller to the hotel like myself. This does not encourage repeat business. The restaurant also features overpriced and minuscule meals. Save yourself money and do not stay at this hotel.
- Official Description (provided by the hotel):
- Welcome to Quality Suites Deep Blue - Warrnambool (Previously The Sebel Deep Blue).Less than three hour's drive from Melbourne, Quality Suites Deep Blue offers luxurious accommodation, perfectly positioned on a peninsula between Lady Bay and Stingray Bay in Warrnambool, also known as 'The city by the Sea'.Comprising 80 guestrooms including eight deluxe suites with spa baths there are also five 2 & 3 bedroom fully self contained penthouses. All accommodation features magnificent vistas and the resort's unique positioning on top of a natural mineral aquifer, 800 metres underground, enables to provide geothermal room heating, as well as supply to 4 mineral rich, private hot deepwater pool rooms in the Bath House and gymnasium.Other features include individual balconies, air conditioning as well as ceiling fans, flat screen TV and cable, work desk, broadband and wireless internet and CD player.Our very own Day Spa - Deep Water Baths & Spa (providing mineral geothermal hot water) includes a large indoor heated pool, an open mineral pool, 4 private hot mineral pool rooms and adjoining day spa offering a range of specialty body treatments, signature facials, massages and beauty treatments, including spray tanning. Quality Suites Deep Blue Warrnambool hotel's signature restaurant, The Water Table boasts a casual yet stylish ambience complemented by a seasonal menu of the finest local Victorian produce showcasing local cheeses and an extensive wine selection. ... more less
- Reservation Options:
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- Also Known As:
- The Sebel Deep Blue Warrnambool Hotel Warrnambool