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“Overcharged by hotel manager” 1 of 5 stars
Review of Quality Suites Deep Blue

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Quality Suites Deep Blue
4.0 of 5 Hotel   |   Worm Bay Road, Warrnambool, Victoria 3280, Australia (Formerly The Sebel Deep Blue Warrnambool)   |  
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Ranked #10 of 29 Hotels in Warrnambool
Melbourne, Australia
1 review
1 helpful vote 1 helpful vote
“Overcharged by hotel manager”
1 of 5 stars Reviewed January 22, 2013

I am a regular business traveller and I have stayed at the hotel twice. However, on the second occasion, when I checked in, I notified the hotel attendant that I will be staying only one night. My booking was for two nights. The hotel attendant failed to communicate it to the hotel management. To my horror, the hotel manager charged me an extra night's accommodation because she mistakenly believed that I did not notify the hotel in advance. Even when I tried to explain to her that I had informed her hotel staff that I would not be staying the extra night, she treated me as though I was a liar. So I paid the extra night's accommodation because of the hotel staff's poor communication. They have a 24 hour cancellation policy for each night, which is uncommon for hotels. Even if you are a regular traveller to the hotel like myself. This does not encourage repeat business. The restaurant also features overpriced and minuscule meals. Save yourself money and do not stay at this hotel.

Room Tip: Do not stay at this hotel
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  • Stayed January 2013, traveled on business
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 1 of 5 stars Service
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377 reviews from our community

Traveler rating
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Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (98)
Date | Rating
  • Dutch first
  • English first
  • German first
  • Italian first
  • Spanish first
  • Any
English first
Gosford, Australia
Senior Contributor
27 reviews 27 reviews
11 hotel reviews
Reviews in 13 cities Reviews in 13 cities
9 helpful votes 9 helpful votes
5 of 5 stars Reviewed January 21, 2013

Great location, fantastic views, very contemporary room. Wish we could have stayed for more than one night. The deep bath spa looked inviting but limited time didn't allow us an opportunity to take advantage as you had to book in advance. Very comfy beds and quiet location.

Room Tip: Didn't try the restaurant but the food at the neighbouring hotel was excellent.
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  • Stayed January 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Stirlingshire
Senior Contributor
25 reviews 25 reviews
17 hotel reviews
Reviews in 22 cities Reviews in 22 cities
25 helpful votes 25 helpful votes
2 of 5 stars Reviewed January 21, 2013

This was booked unseen by local helpful Information Centre.

A newly built, clean hotel out of main town - but great walk along the coast was enjoyable.

Sadly there seems to be a general lack of character despite the building being so new and fresh.

Trip spoilt by attitude at checkout. We told the reservation staff that we would take the special offer of a reduction in breakfast cost but manager tried to charge full price the next morning. He said that the cost must be paid the night before. We were NOT charged despite giving credit card for swiping and manager's attitude unhelpful and unapologetic for mistake of his own staff.

Not a place to which I would return in a hurry!

  • Stayed January 2013, traveled as a couple
    • 2 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 1 of 5 stars Service
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Scooter64
Top Contributor
50 reviews 50 reviews
10 hotel reviews
Reviews in 30 cities Reviews in 30 cities
20 helpful votes 20 helpful votes
4 of 5 stars Reviewed January 20, 2013

We booked this via the web as part of a 'mystery' promo...so we didn't know what we were going to get. So we were pleasantly surprised. The staff were really friendly. Our room was modern and trendy, with balcony and views of the beach. The only disappointing aspect was we tried to book in for a massage and geothermal pool but the staff were busy attending to customers and no one was their to tend to us. Although there is a sign to see the main reception, they could not help and only took our mobile number down and advised us that someone will get back to us. They did, but nearly 2 hours later, by which time we were going to dinner. Yes, we should have pre-booked, but they should have someone taking bookings. Otherwise, love the location and will definately return for that massage and pool.

  • Stayed January 2013, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Melbourne
Top Contributor
60 reviews 60 reviews
52 hotel reviews
Reviews in 44 cities Reviews in 44 cities
58 helpful votes 58 helpful votes
5 of 5 stars Reviewed January 16, 2013

As a travelling rep I have stayed at many motels in Warrnambool. This has it all!
After a long day on the road I checked in and relaxed in the geothermal pool, wow, what an experience- recommended to all. A little out of town but with everything onsite you don't require a room in the main st. Woke up with ocean views and watched the horses along the beach.
Great steak, great breakfast, great service.

Room Tip: Higher the better
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  • Stayed January 2013, traveled on business
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
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Reviewer
3 reviews 3 reviews
Reviews in 2 cities Reviews in 2 cities
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed January 10, 2013 via mobile

My partner and I stayed here in the 2nd week of January and I was very concerned about the recent negative reviews... all of which are absolutely untrue...

Firstly the check in staff were fast, happy and friendly. Reception is tastefully decorated in neutral shabby chic style and there is a great business centre beside reception which was well equipped and free - usually you need to pay to print!

We have an Ocean View room with an actual view over Lady Bay - neutral furnishings and awesome bifold doors that open the room up. Comfy bed and great Tv.. nice selection of tea coffee and hot chocolate and a beer from the mini bar isn't a rip off.

Breakfast was delicious. Lovely waitress from NZ was friendly and happy - big servings of food and it was quality; I can't believe the other comments on here about the servings and food quality... again they must have only stayed in 5 star hotels..

Location is also great and I got a great deal on Wotif - we used the pool and it was heated perfectly! Geothermal pool looked great yet never had a chance to use it.

Overall this is a 4.5 star hotel with quality service in a top location. We will be back!!

  • Stayed January 2013
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Toronto, Canada
1 review
3 of 5 stars Reviewed January 5, 2013

Stayed one night for a wedding recently basic room fairly expensive for what we got. Paid extra to get the " full buffet breakfast" only to be told once we arrived at the restaurant that it was infact a "continental breakfast" and that I would have to pay an additional $9 to order the pancakes that were only $12 to begin with.

  • Stayed January 2013, traveled as a couple
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Quality Suites Deep Blue

Address: Worm Bay Road, Warrnambool, Victoria 3280, Australia (Formerly The Sebel Deep Blue Warrnambool)
Phone Number:
Location: Australia > Victoria > Warrnambool
Amenities:
Bar / Lounge Beach Business Center with Internet Access Fitness Center with Gym / Workout Room Free Parking Kitchenette Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#2 Spa Hotel in Warrnambool
#4 Luxury Hotel in Warrnambool
#5 Family Hotel in Warrnambool
#6 Business Hotel in Warrnambool
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Quality Suites Deep Blue 4*
Number of rooms: 80
Official Description (provided by the hotel):
Welcome to Quality Suites Deep Blue - Warrnambool (Previously The Sebel Deep Blue).Less than three hour's drive from Melbourne, Quality Suites Deep Blue offers luxurious accommodation, perfectly positioned on a peninsula between Lady Bay and Stingray Bay in Warrnambool, also known as 'The city by the Sea'.Comprising 80 guestrooms including eight deluxe suites with spa baths there are also five 2 & 3 bedroom fully self contained penthouses. All accommodation features magnificent vistas and the resort's unique positioning on top of a natural mineral aquifer, 800 metres underground, enables to provide geothermal room heating, as well as supply to 4 mineral rich, private hot deepwater pool rooms in the Bath House and gymnasium.Other features include individual balconies, air conditioning as well as ceiling fans, flat screen TV and cable, work desk, broadband and wireless internet and CD player.Our very own Day Spa - Deep Water Baths & Spa (providing mineral geothermal hot water) includes a large indoor heated pool, an open mineral pool, 4 private hot mineral pool rooms and adjoining day spa offering a range of specialty body treatments, signature facials, massages and beauty treatments, including spray tanning. Quality Suites Deep Blue Warrnambool hotel's signature restaurant, The Water Table boasts a casual yet stylish ambience complemented by a seasonal menu of the finest local Victorian produce showcasing local cheeses and an extensive wine selection. ... more   less 
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Also Known As:
The Sebel Deep Blue Warrnambool Hotel Warrnambool

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