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“Very nice hotel. Good location” 4 of 5 stars
Review of Hotel Urban St Kilda

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Hotel Urban St Kilda
4.5 of 5 Motel   |   35 - 37 Fitzroy Street, St Kilda, Port Phillip, Victoria 3018, Australia   |  
Hotel amenities
Ranked #10 of 18 Hotels in St Kilda
Largs, United Kingdom
Senior Reviewer
9 reviews 9 reviews
8 hotel reviews
Reviews in 8 cities Reviews in 8 cities
5 helpful votes 5 helpful votes
“Very nice hotel. Good location”
4 of 5 stars Reviewed November 23, 2012

The Urban Hotel in St Kilda is in the middle of the busy main street and doesn't look much from the outside but is very nice inside. Our double room was very clean and spacious with a large very comfortable bed. The staff were all very friendly and helpful. We overlooked the main street. Trams clattered up and down and there was a bar opposite so we feared it would be noisy but the double glazing did its job and we had a quiet stay. We arrived early in the morning after a long flight from Scotland and by arrangement our room was ready for us. After a few hours sleep and such a long flight we were both desperate for a shower, but, disaster, only cold water. The staff were not aware the hot water had gone off and couldn't apologise enough. It came on again after 4 hours and we were given free wi-fi and a nights parking as compensation. Our breakfast package (and everybody else's) was egg and bacon on toast and the service was very slow. If you wanted anything else you had to choose from a limited menu and pay for it. After 5 nights we were a bit fed up with egg and bacon on toast nice as it was.
The hotel didn't do evening meals but there were plenty of eateries and bars to choose from. St Kilda is a very lively place and a good (and cheaper) alternative to staying in Melbourne. With a frequent tram service from outside the front door it was very easy to get in and out of the city. The trams run all night so an evening out was not a problem. Would definitely stay at the Urban again in preference to Melbourne itself.
Ann C

  • Stayed November 2012, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hotel U, Manager at Hotel Urban St Kilda, responded to this review, November 26, 2012
Hi Ann C,

Thanks so much for taking the time to let us know about your stay. We're pleased to hear that you found your room to be a quiet and comfortable sanctuary – just what you need to recharge after your long haul flight before setting out to explore. Once inside, you would never guess just how close to St Kilda's vibrant action you are.

Sorry to hear that you experienced a minor issue with your shower, it sounds like our ever helpful staff made sure that the remainder of your stay was a comfortable and enjoyable experience. It's disappointing to hear that you didn't experience the speediest service at Hub – we will be sure to pass this feedback onto our Food and Beverage Manager.

Thanks again for your feedback Ann C, we hope to see you again next time you are staying in Melbourne.

Kind Regards,
James Muscat
Operations Manager
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320 reviews from our community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (82)
Date | Rating
  • English first
  • French first
  • German first
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English first
Adelaide, Australia
Senior Contributor
32 reviews 32 reviews
15 hotel reviews
Reviews in 18 cities Reviews in 18 cities
13 helpful votes 13 helpful votes
4 of 5 stars Reviewed November 22, 2012

This is a good hotel in Saint Kilda, it's location is great with everything close.
Our first night was a bit average our room had a strange chemical smell and was a bit dirty (lights switchs and door handles etc... had visible grime). Also a glass brick window with no blinds made for a 6am light show.

I requested another room the next morning, the staff asked why?, I said "because of the strange smell" and they said no problem and had our bags in our new room by the time we returned that evening.

The new room was much better, very nice and modern.

Overall our stay was fine and thank you again for the good service with our room swap.

My final comment would be that I think parking should be inclusive, while I was fully aware of the charges free parking is standard in most hotels I have stayed in.

Room Tip: Try not to get a room facing onto the rear st, can be noisy.
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  • Stayed November 2012, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hotel U, Manager at Hotel Urban St Kilda, responded to this review, November 26, 2012
Hi monkey567,

Thanks for passing on your comments – we're so pleased to hear that our quick acting and friendly staff could change you to a more suitable room to ensure that you had a pleasant stay.

We will look into your comments about the room – it's really important to us that our guests have more than the best night's sleep. If you would like to email us at stay@hotelurbanstkilda.com.au and let us know when you booked, we will check that the issues you mentioned have now been resolved. We'll also consider your feedback about parking when next reviewing our costs.

Kind regards,
James Muscat
Operations Manager
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Adelaide, Australia
1 review
5 of 5 stars Reviewed November 21, 2012

The Urban hotel was Excellent, everybody was so helpful and pleasant.Great location.The Sugar bar was great to just chill out with a glass of wine.Great music, girl singing our favorite song.So relaxing.
I have all ready recommended my friend at work to stay their for a few night

  • Stayed November 2012, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hotel U, Manager at Hotel Urban St Kilda, responded to this review, November 26, 2012
Hi jeanette m,

What a great review and thanks for passing on the recommendation to your friend too. We love hearing that our guests had a great stay. Our newly opened Suger bar is the perfect spot to unwind and enjoy a refreshing drop from our extensive beer and wine list. It sounds like you were lucky enough to enjoy one of our Sunday afternoon live music sessions too.

Thanks again for your glowing words – our friendly team hope to welcome you back again soon.

Kind regards,
James Muscat
Operations Manager
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Perth, Australia
Senior Contributor
22 reviews 22 reviews
Reviews in 8 cities Reviews in 8 cities
9 helpful votes 9 helpful votes
5 of 5 stars Reviewed November 7, 2012

We were absolutely delighted with our accommodation, the cleanliness, service and efficiency of the staff was exemplary. Also, its location on Fitzroy Street was accessible to great restaurants, cafes, the beach, trams etc We would highly recommend it to anyone for a holiday or whatever!

Room Tip: Our room was quiet and not facing the road which we appreciated - also it was close to the lift!
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  • Stayed October 2012, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hotel U, Manager at Hotel Urban St Kilda, responded to this review, November 8, 2012
Hi annahb51,

What a great review, thanks so much for letting us know that you had an all-round positive stay. We're so happy to hear that you appreciated our super friendly and helpful staff and enjoyed our fantastic location. We really are in one of the best spots in St Kilda – especially with summer just around the corner.

We hope to see you again annahb51!

Kind regards,
James Muscatt
Operations Manager
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Lauderdale by the Sea, Florida
Top Contributor
93 reviews 93 reviews
20 hotel reviews
Reviews in 44 cities Reviews in 44 cities
49 helpful votes 49 helpful votes
5 of 5 stars Reviewed November 1, 2012

I got to the Urban for a late check and needed to get up early to meet up with a tour group. The young man that checked me in was so helpful with looking up where I needed to go and suggesting the best way to get there. The hotel is sylish, clean and comfortable. I have only one regret - I only spent one night!

  • Stayed October 2012, traveled solo
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hotel U, Manager at Hotel Urban St Kilda, responded to this review, November 6, 2012
Hi PARROT57,

Thanks for telling us about your short and sweet stay. Our friendly staff love to help out whenever possible, Im so glad to hear that they made navigating a breeze for you. Hopefully we will see you again, so you can enjoy more time at our unique and stylish home away from home.

Kind regards,
James Muscat
Operations Manage
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Albury, Australia
Senior Contributor
30 reviews 30 reviews
13 hotel reviews
Reviews in 13 cities Reviews in 13 cities
22 helpful votes 22 helpful votes
5 of 5 stars Reviewed October 31, 2012

Checked in late and process was very simple. Hotel was easy to find, Car parking was a bit of a challenge but found it. Car park is a very tight squeeze but managed to park. Signs from the carpark to the Hotel lobby could be improved after I ended up in a staffroom trying to find my way after parking.

The feel and look of the hotel is very fresh and modern. The lift is very cool with it's full colour beach wrap on the walls and floor. The room was very clean, modern and have everything I needed. Free wifi was an added bonus! Very rare to find free wifi in cap cities in Australia. Room was very big, bed was comfortable and shower/bathroom was outstanding.

Not much of a view and the windows we're half frosted but if that doesn't worry you - your in for a great stay. Plenty of food places in and around the area and easily accessible to the city.

Value for money - definitely!

Room Tip: Carpark is a bit tight, if your in a larger vehicle you might struggle parking and getting down to t...
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  • Stayed October 2012, traveled as a couple
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hotel U, General Manager at Hotel Urban St Kilda, responded to this review, November 6, 2012
Hi Jedi 1984,

Thanks for your great review, we're so glad that you enjoyed the look and feel of our hotel and your stay was such a positive experience. We're always trying to look at new ways of injecting fresh and unique elements into our design. Thanks for the suggestion about our signage, we will look into ways of improving this so that our guests don't end up in the kitchen with our friendly staff, rather than the lobby. Did you get a chance to try Hub Café which is just at the front of Hotel Urban – the delicious seasonal menu has been impressing local foodies and our guests alike since recently opening?

We hope to welcome you again soon Jedi 1984!

Kind regards,

James Muscat
Operations Manager
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Melbourne, Australia
Reviewer
4 reviews 4 reviews
3 hotel reviews
Reviews in 4 cities Reviews in 4 cities
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed October 16, 2012

I have never slept so well in a hotel before. The bed and the bedding were extremely comfortable. Also you could open a window which means a lot to me as I often feel quite claustraphobic in hotels. The position was great so close to the beach and restaurants also very easy access to the trams to go into Melbourne. I will stay again because it is not too pricey the parking is good. The breakfast was very tasty and the staff were great. I really loved it.

  • Stayed October 2012, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hotel U, General Manager at Hotel Urban St Kilda, responded to this review, October 21, 2012
Hi Lorraine 1803,

Thanks so much for your glowing review, we are thrilled to hear that your stay was such a pleasant and restful experience. It sounds like you had a great night of shut-eye, thanks to our cloud-like Urban Snorer beds – our guests often comment on how super comfy they are. And so glad you enjoyed our location and our close proximity to the beach, dining and entertainment scene.

Thanks again, for taking the time to comment, our friendly team would love to welcome you back again soon.

Kind Regards,

James Muscat
Operations Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Hotel Urban St Kilda

Address: 35 - 37 Fitzroy Street, St Kilda, Port Phillip, Victoria 3018, Australia
Location: Australia > Victoria > Greater Melbourne > Port Phillip > St Kilda
Amenities:
Bar / Lounge Beach Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Restaurant Room Service Spa Suites Wheelchair access
Hotel Style:
#10 Luxury Hotel in St Kilda
Price Range (Based on Average Rates): $$
Hotel Class:4.5 star — Hotel Urban St Kilda 4.5*
Number of rooms: 80
Official Description (provided by the hotel):
Hotel Urban St Kilda. More than a hotel... It's not your typical hotel setting - but then this isn't your typical Melbourne hotel. Hotel Urban St Kilda offers more comfort, more indulgence, more choice and more inspiration. Only 200 metres from the beach, and with cosmopolitan and vibrant Barclay and Acland Streets at your doorstep, the boutique Hotel Urban St Kilda will suit those who value designer chic combined with relaxed, modern comfort. Our ultra-comfy rooms feature designer everything, premium amenities and our signature Urban Snorer beds that have been designed to provide the ultimate slumber.Consider our Urban Superior Room with designer everything, Deluxe Spa Room featuring an indulgent one-person spa bath, or the decadent Sweet Urban Room with enormous separate bathroom and shower, and double spa. For extra fun check out our oh-so-popular Urban Round Room, with a luxurious double spa featured in a unique circular space. Whatever you fancy, you won't want to leave. If you're feeling peckish pop down to Hub cafe for scrumptious Genovese coffees and mouthwatering treats for breakfast and lunch.So come on over and experience the Urban difference for yourself! ... more   less 
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Also Known As:
Accor St Kilda
Urban Hotel St Kilda
Hotel Urban St Kilda Greater Melbourne

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