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“Wonderful Customer Service” 5 of 5 stars
Review of Cosmopolitan Hotel Melbourne - by 8Hotels

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Cosmopolitan Hotel Melbourne - by 8Hotels
4.0 of 5 Hotel   |   2 - 8 Carlisle Street | St Kilda Beach, St Kilda, Port Phillip, Victoria 3182, Australia   |  
Hotel amenities
Ranked #1 of 18 Hotels in St Kilda
Madison, Alabama, United States
2 reviews
Reviews in 2 cities Reviews in 2 cities
“Wonderful Customer Service”
5 of 5 stars Reviewed May 18, 2013

This hotel was a wonderful suprise. The hotel was wonderful and the price was reasonable. The best part of the stay was the wonderful customer service provided by Ben Higgins. He ensured our the stay was great and gave great information on local activities and places to eat. I would highly suggest this hotel.

Room Tip: Choose larger room
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  • Stayed May 2013, traveled with friends
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CosmopolitanMgt, General Manager at Cosmopolitan Hotel Melbourne - by 8Hotels, responded to this review, May 19, 2013
Dear Julie K,

I am absolutely thrilled you enjoyed your stay and to see that you have taken the time to commend Ben, our Operations Manager for his efforts. Ben is natural with our guests and he will be delighted to hear your feedback!

Thank you for your review and we look forward to welcoming you back soon.

Warmest regards

Daniel Allia
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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530 reviews from our community

Traveler rating
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (143)
Date | Rating
  • Dutch first
  • English first
  • French first
  • German first
  • Greek first
  • Italian first
  • Japanese first
  • Polish first
  • Portuguese first
  • Spanish first
  • Any
English first
Brisbane, Australia
Senior Contributor
23 reviews 23 reviews
20 hotel reviews
Reviews in 20 cities Reviews in 20 cities
13 helpful votes 13 helpful votes
4 of 5 stars Reviewed May 13, 2013

This is a nice neat hotel with great service. I booked a petite room, which I knew would be small, but the bed was more like a king single than a double. Very clean though and great location with plenty of great cafes and bars at your doorstep.

Room Tip: Upgrade to a regular - the petite really is tiny!
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  • Stayed May 2013, traveled as a couple
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CosmopolitanMgt, General Manager at Cosmopolitan Hotel Melbourne - by 8Hotels, responded to this review, May 15, 2013
Dear Midgeyc,

Thank you for your short & petite review!
See you again soon!

Warmest regards

Daniel Allia
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
London, United Kingdom
Top Contributor
63 reviews 63 reviews
26 hotel reviews
Reviews in 34 cities Reviews in 34 cities
873 helpful votes 873 helpful votes
4 of 5 stars Reviewed May 10, 2013

I spent one night here after a long flight from London. Although I arrived very early In the morning, I was fortunate they had a room available straight away as I was eager to freshen up. The staff were incredibly friendly and I was thrilled to get a free upgrade. I ended up in a large room with king sized bed and an additional single bed which was in the older part of the hotel. The room was plainly designed -but included all the amenities I needed - hot shower, heating, TV, coffee and fridge, hairdryer, ironing board etc. I retired to the soft, comfortable bed and had a really great sleep. I would definitely recommend. St Kilda is a good location for younger travellers, with lots of bars and restaurants. Only a short tram ride to the CBD too.

  • Stayed October 2012, traveled solo
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CosmopolitanMgt, General Manager at Cosmopolitan Hotel Melbourne - by 8Hotels, responded to this review, May 13, 2013
Dear Emmos,

The long haul flight from the UK to Australia can be a tough one and we understand the desire for an early check in and do what we can to make that happen for our guests!

Our spacious Cosmo Twin rooms, older style are well equipped with everything you need for a comfortable stay and I am delighted to hear you enjoyed the room ammenities on offer.

We appreciate your recommendation and hope to see you in St Kilda again soon!

Thanks for your review

Warmest regards

Daniel Allia
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Europe
Reviewer
5 reviews 5 reviews
4 hotel reviews
Reviews in 4 cities Reviews in 4 cities
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed May 10, 2013

Being flexible with my travel dates, I picked up a great one bedroom apartment during the week for four nights at a great price. Especially if you include the free parking & WiFi. By the time you add those costs on to other hotels, it's really makes for a good deal.
Very friendly staff at the desk, happy to help with anything. The unit was clean, bed was very comfortable too. Room had two TV's + air con. Tram rides into the city centre were from just across the road, and plenty of choices to eat nearby.
We would definitely stay here again.

Room Tip: We had a room away from the trams, which helped.
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  • Stayed May 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CosmopolitanMgt, General Manager at Cosmopolitan Hotel Melbourne - by 8Hotels, responded to this review, May 12, 2013
Dear Dash2009,

It is really great that you were satisfied with our One Bedroom Apartment and to hear that our special inclusions really made all the difference. For the benefit of our other readers we offer complimentary Wi-Fi and Car Parking for all our guests at no extra cost!

Your kind words regarding your room’s cleanliness and my teams general attentiveness is really appreciated.

Thank you for your review and we look forward to welcoming you back in the future.

Warmest regards

Daniel Allia
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Adelaide, Australia
Contributor
19 reviews 19 reviews
12 hotel reviews
Reviews in 15 cities Reviews in 15 cities
14 helpful votes 14 helpful votes
4 of 5 stars Reviewed May 9, 2013

We stayed for one night in a deluxe room with a king size bed for an excellent rate of $126.00 through Entertainment book. We arrived prior to 2pm but were still able to check in which was great. Reception staff friendly & helpful. Parking included in room rate. Free internet in lobby. Our room was at the back of the hotel away from the street and was quiet & clean with a very comfortable bed. Compact bathroom with a large shower, nice soft towels & toiletries. This hotel is in a great location just around the corner from Acland Street so you can easily walk to cafes, restaurants & the beach. We would definitely stay here again if visiting Melbourne.

Room Tip: Rooms facing away from the street with an outlook over the car park & houses would probably be q...
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  • Stayed April 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CosmopolitanMgt, General Manager at Cosmopolitan Hotel Melbourne - by 8Hotels, responded to this review, May 9, 2013
Dear happytraveller5039,

Thank you for staying and for sharing the deal you secured through the Entertainment Book!

Your comments are really wonderful, I’d just like to add that (for the benefit of our other readers) the Internet access is not limited to our lobby computers; we actually offer FREE Wi-Fi throughout the property for our guests use!

I am so delighted you enjoyed your stay and we hope to see you again soon!

Warmest regards

Daniel Allia
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Perth, Australia
1 review
4 of 5 stars Reviewed May 6, 2013

Perfect location close to cafe strip and st kilda jetty . The room had everything necessary to make our stay a pleasant one . Having free parking and wifi was a bonus for the price. Our late arrival at night was no problem with extremely helpful staff. As we are planning several trips to Melbourne we will definitely be back

Stayed May 2013, traveled as a couple
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CosmopolitanMgt, General Manager at Cosmopolitan Hotel Melbourne - by 8Hotels, responded to this review, May 7, 2013
Dear 55michelle5574,

We love to have guests stay from West and is such a delight that you were impressed.

Thank you for your review and see you again soon!

Warmest regards

Daniel Allia
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Contributor
15 reviews 15 reviews
6 hotel reviews
Reviews in 9 cities Reviews in 9 cities
5 helpful votes 5 helpful votes
3 of 5 stars Reviewed May 4, 2013 via mobile

Excellent location. Good online sale price. Clean. Small double bit pokey. Good if your needing a decent hotel but not spending too much time there. Staff friendly. Great cafes just metres away. Tram stop just outside. Metro is 500m away. Power outlet is right above bedside drawer so had to charge phone in bathroom. Overall nothing special but surely adequate.

  • Stayed May 2013
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CosmopolitanMgt, General Manager at Cosmopolitan Hotel Melbourne - by 8Hotels, responded to this review, May 5, 2013
Dear AndyGoldC,

If you thought our Cosmo Petite was “Good Enough”, then you really must try one of our other 7 room types on for size!

At the Cosmopolitan Hotel we offer an array of rooms to select from such as; the Cosmo Studio popular for its self-catering option, our spacious Deluxe Rooms fitted with king beds and double walk-in shower en-suites, 1 & 2 Bedroom Apartments which sleep up to four people, and rooms featuring balconies which overlook residential St Kilda.

We really do have something for everyone, and thank you for staying with us!

Warmest regards

Daniel Allia
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Cosmopolitan Hotel Melbourne - by 8Hotels

Address: 2 - 8 Carlisle Street | St Kilda Beach, St Kilda, Port Phillip, Victoria 3182, Australia
Location: Australia > Victoria > Greater Melbourne > Port Phillip > St Kilda
Amenities:
Business Center with Internet Access Free High Speed Internet ( WiFi ) Free Parking Kitchenette Restaurant Wheelchair access
Hotel Style:
#1 Family Hotel in St Kilda
#1 Luxury Hotel in St Kilda
#1 Business Hotel in St Kilda
#1 Best Value Hotel in St Kilda
Price Range (Based on Average Rates): $
Hotel Class:4 star — Cosmopolitan Hotel Melbourne - by 8Hotels 4*
Number of rooms: 86
Official Description (provided by the hotel):
Located in the heart of trendy St Kilda on the doorstep of Luna Park, The Esplanade, St Kilda Arts Markets, St Kilda Beach and Melbourne's finest restaurants and shops, the Cosmopolitan Hotel stands out with its boutique interiors, breathtaking hospitality and incomparable value for money. This landmark icon immaculately redesigned with the latest luxury amenities and variety of accommodations to suit all needs, will assure an unforgettable and truly authentic Melbourne experience. ... more   less 
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Also Known As:
Cosmopolitan Hotel Melbourne - By 8 St Kilda
Cosmopolitan Hotel St Kilda
Cosmopolitan Hotel Melbourne - By 8Hotels St Kilda, Greater Melbourne

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