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“Room not to have” 4 of 5 stars
Review of Novotel Melbourne St Kilda

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Novotel Melbourne St Kilda
4.0 of 5 Hotel   |   16 The Esplanade, St Kilda, Port Phillip, Victoria 3182, Australia   |  
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Hotel amenities
Ranked #8 of 18 Hotels in St Kilda
A TripAdvisor Member
“Room not to have”
4 of 5 stars Reviewed February 13, 2011

Placed in a disabled room for whatever reason. Bathroom floor flooded every morning after showering. Eventually room cleaning lady left an extra towel to place on floor. We are not disabled and were offered no reason as to why we were placed in room. It was also next to to lift shaft which was at a continuous noise level till easing off in early am when lift usage dropped. The door opening left one cotinuing to wait there till it closed automatically. A wonderful room for the disabled but annoying to able bodied people.

  • Stayed February 2011, traveled on business
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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1,803 reviews from our community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (188)
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English first
A TripAdvisor Member
3 of 5 stars Reviewed February 13, 2011

We stayed on the night of 4 Feb 2011 when rain caused ceilings to collapse and the lift to become unoperational for a period of time. Having a young baby who requires a pram and two other young children the unavailability of the lift was obviously an inconvenience. The waterlogged parts of the hotel also made our stay less enjoyable. Whilst I understand the situation was a difficult one for the hotel I would have appreciated some comments from staff at least apologising for the situation.

  • Stayed February 2011, traveled with family
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 3 of 5 stars Service
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NovotelStKildaGM, General Manager at Novotel Melbourne St Kilda, responded to this review, March 5, 2011
Thank you for taking the time to write to us. Yes 4 February was a tough night at the hotel, it was the evening of the heavy rains in Melbourne. Unfortunately the hotel also suffered some water damage. My team & I worked overnigt to clean up to get things back on track for the remainder of the weekend. We are sorry for not being more responsive to you or if we were remiss in offering an apology. We hope you have the chance to come back soon for a "dryer" stay in St Kilda.

Regards.

Erkin Aytekin
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
A TripAdvisor Member
3 of 5 stars Reviewed February 12, 2011

Rubbish bin in bathroom rusted on top and did not open with foot pedal. Bedside clock not able to be set. Room very small. Smell from wet carpets bad. Sand, which had washed (in downpour of rain) onto footpath out the front should have been cleaned up. It looked sloppy and was very slippery to walk on - dangerous. Two food trays left in hallway all day.
Restaurant food was excellent and service by the two girls first class.

  • Stayed February 2011, traveled as a couple
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
NovotelStKildaGM, General Manager at Novotel Melbourne St Kilda, responded to this review, March 5, 2011
Thank you for your feedback, we have replaced the bin in the room & repaired the clock. We have also since cleaned up the sand off the footpath which was caused by run-off during the heavy rains in early February. Have passed on your positive comments to the Restaurant Manager who will share this with our service staff.

Regards.

Erkin Aytekin
General Manager
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A TripAdvisor Member
1 of 5 stars Reviewed February 9, 2011

Grubby room, no equipment use instructions, airless suffocating room because aircon did not work. Took hours for maintenance to prove aircon did not work. Workman left debris on bathroom floor. Took another hour to move me to another grubby room. All this caused physical discomfort and great stress as it made me late for an important event. Dishevelled male roamed the hallway late at night, trying to enter rooms without any Novotel staff intervening. Because the room phone did not work, Reception could not be contacted. Come morning, the hallway was littered with beer bottle caps. I booked and paid for a Standard room with Queen bed. I ended up in substandard accommodation with two single beds jammed together and a mattress on top of that. Novotel have so far refused to offer me any compensation or refund as I booked using their internet site.

  • Stayed February 2011, traveled solo
    • 1 of 5 stars Value
    • 5 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 1 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
NovotelStKildaGM, General Manager at Novotel Melbourne St Kilda, responded to this review, March 5, 2011
Sorry to hear that you did not enjoy your stay wth us. Clearly there were some unresolved issues, we apologise for the poor standard of the room & any disruptions caused by other guests during your visit. These are extraordinary circumstances & we would like the opportunity to redeem ourselves. Please contact me on 03 9536 6118 if you wish to discuss this matter further.

Regards.

Erkin Aytekin
General Manager
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A TripAdvisor Member
4 of 5 stars Reviewed February 8, 2011

Room was spacious, clean and comfortable. Great location in St Kilda. Service was good although check in and check out were slow as large numbers of people checking in and leaving at the same time. Could have some more staff on reception at key times.

  • Stayed January 2011, traveled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Novotel Melbourne St Kilda

Address: 16 The Esplanade, St Kilda, Port Phillip, Victoria 3182, Australia
Phone Number:
Location: Australia > Victoria > Greater Melbourne > Port Phillip > St Kilda
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Children Activities ( Kid / Family Friendly ) Restaurant Room Service Swimming Pool Wheelchair access
Hotel Style:
#3 Family Hotel in St Kilda
#3 Business Hotel in St Kilda
#8 Luxury Hotel in St Kilda
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Novotel Melbourne St Kilda 4*
Number of rooms: 211
Official Description (provided by the hotel):
The 4-star Novotel Melbourne St Kilda is the city's premier beachfront hotel. Ideally positioned facing St Kilda beach and surrounded by some of the city's finest attractions, Novotel St Kilda is the perfect escape for the business or leisure traveller. Situated 6km from the city centre and 28km from Melbourne Airport, experience all this unique St Kilda hotel and its cosmopolitan surroundings have to offer from this hotel's prime position on The Esplanade. Novotel Melbourne St Kilda provides a great choice of St Kilda accommodation, offering 211 rooms and suites, many featuring spa baths with spectacular bay view over Port Philip Bay. The Novotel St Kilda can cater for a variety of events including residential conferences, team building exercises, annual meetings and gala dinners. Choose from 12 versatile function spaces for up to 300 delegates. Many of the rooms offer stunning ocean views and outdoor terrace areas for informal networking. Walk to some of Melbourne's finest attractions such as Luna Park, experience the famous Sunday art and craft market on The Esplanade or discover the many shopping options and bustling nightlife on nearby Acland and Fitzroy Streets. If you need to park the car, there is a secure, undercover parking (extra charge), whilst a tram stop at the front door ensures easy and convenient access to Melbourne city centre only six kilometres away. ... more   less 
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Also Known As:
Novotel Melbourne St Kilda Hotel St Kilda
Accor St Kilda
Novotel St Kilda
St Kilda Novotel
Novotel Melbourne St Kilda Greater Melbourne

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