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“During Aus Open” 4 of 5 stars
Review of Novotel Melbourne St Kilda

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Novotel Melbourne St Kilda
4.0 of 5 Hotel   |   16 The Esplanade, St Kilda, Port Phillip, Victoria 3182, Australia   |  
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Ranked #8 of 18 Hotels in St Kilda
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1,706 reviews from our community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (163)
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Los Angeles, California
Top Contributor
63 reviews 63 reviews
31 hotel reviews
Reviews in 37 cities Reviews in 37 cities
102 helpful votes 102 helpful votes
3 of 5 stars Reviewed January 20, 2014

First, let me say the staff was great. Very helpful, friendly and informative. Everyone did a great job. The hotel itself is a bit of a disappointment. Some good points are it has a great location in the heart of St. Kildas, across from the waterfront and a few blocks from lots of good restaurants. The tram runs by the hotel every five minutes and it is only about 20 minutes and $3.50AU to the center of Melbourne.
The hotel itself is just getting old and is need of a lot of refurbishing. Not bad, just worn out. Several things in the room didn't work and I notified the front desk but none were repaired during my three day stay. The staff made the stay worthwhile but Novotel needs to invest some money in this property. Like most Novotel properties they charge you for every little thing, a practice that I don't like. So add $30 per day for parking, Internet The restaurant is better then average but the prices are quite high and their is better food for less just a few blocks away.

Room Tip: The corner suites have outdoor balconies. Nice during the summer months.
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  • Stayed January 2014, traveled as a couple
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Llewellyn W, General Manager at Novotel Melbourne St Kilda, responded to this review, January 22, 2014
Theguyin4B

Thank you for taking the time to share your experience here on Trip Advisor. I am very pleased to hear that the team looked after you during your stay. I will share your feedback with our owners who are very interested in hearing constructive feedback and please do not hesitate to contact me directly on Llewellyn.Wyeth@accor.com.

Thank you once again.

Kind Regards

Llewellyn Wyeth
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Melbourne, Australia
Senior Reviewer
6 reviews 6 reviews
4 hotel reviews
Reviews in 4 cities Reviews in 4 cities
4 helpful votes 4 helpful votes
2 of 5 stars Reviewed January 19, 2014

Hi, looking for special room for our 20th wedding anniversary, with a view of the water. Booked the most expensive room available at Novotel St Kilda on Wotif at $450, elaborately described as "Executive King Spa Room", with spectacular sweeping views. The room could only be described as pretty standard. Yes - it did have a king bed, and yes a spa, but this by no means made the room worth $450 - having stayed in plenty of gorgeous places at less than this. So, after calling reception to make sure it was actually the room we booked, I reluctantly had to accept the disappointment and swallow my outrage. THEN, when we tried to use the spa we found it did not work. And the milk in the minibar was open! Used! When I complained to recption on the way out for dinner there was only a lame apology. No attempt at compensation. Clearly never heard of customer service. Oh, no, wait, we did have a bathrobe and slippers placed on messy bed. So, maybe I am just over reacting!!!!! NOT.

  • Stayed January 2014, traveled as a couple
    • 1 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 2 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Llewellyn W, General Manager at Novotel Melbourne St Kilda, responded to this review, January 22, 2014
sardoy01

Thank you for taking the time to share your experience here on Trip Advisor.

Please accept my sincere apologies that you did not feel that your concerns were addressed appropriately during your stay. I do welcome you to contact me directly on Llewellyn.Wyeth@accor.com and I will be more than happy to discuss your stay further.

Kind Regards

Llewellyn Wyeth
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Novotel Melbourne St Kilda

Address: 16 The Esplanade, St Kilda, Port Phillip, Victoria 3182, Australia
Phone Number:
Location: Australia > Victoria > Greater Melbourne > Port Phillip > St Kilda
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Children Activities ( Kid / Family Friendly ) Restaurant Room Service Swimming Pool Wheelchair access
Hotel Style:
#3 Family Hotel in St Kilda
#5 Business Hotel in St Kilda
#8 Luxury Hotel in St Kilda
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Novotel Melbourne St Kilda 4*
Number of rooms: 211
Official Description (provided by the hotel):
The 4-star Novotel Melbourne St Kilda is the city's premier beachfront hotel. Ideally positioned facing St Kilda beach and surrounded by some of the city's finest attractions, Novotel St Kilda is the perfect escape for the business or leisure traveller. Situated 6km from the city centre and 28km from Melbourne Airport, experience all this unique St Kilda hotel and its cosmopolitan surroundings have to offer from this hotel's prime position on The Esplanade. Novotel Melbourne St Kilda provides a great choice of St Kilda accommodation, offering 211 rooms and suites, many featuring spa baths with spectacular bay view over Port Philip Bay. The Novotel St Kilda can cater for a variety of events including residential conferences, team building exercises, annual meetings and gala dinners. Choose from 12 versatile function spaces for up to 300 delegates. Many of the rooms offer stunning ocean views and outdoor terrace areas for informal networking. Walk to some of Melbourne's finest attractions such as Luna Park, experience the famous Sunday art and craft market on The Esplanade or discover the many shopping options and bustling nightlife on nearby Acland and Fitzroy Streets. If you need to park the car, there is a secure, undercover parking (extra charge), whilst a tram stop at the front door ensures easy and convenient access to Melbourne city centre only six kilometres away. ... more   less 
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Also Known As:
Novotel Melbourne St Kilda Hotel St Kilda
Accor St Kilda
Novotel St Kilda
St Kilda Novotel
Novotel Melbourne St Kilda Greater Melbourne

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