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“mini bar” 5 of 5 stars
Review of Novotel Melbourne St Kilda

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Novotel Melbourne St Kilda
4.0 of 5 Hotel   |   16 The Esplanade, St Kilda, Port Phillip, Victoria 3182, Australia   |  
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Ranked #8 of 18 Hotels in St Kilda
Sydney, Australia
1 review
“mini bar”
5 of 5 stars Reviewed June 14, 2013

I would just like to point out that we did'nt have any drinks from the mini bar because the fridge was'nt cold enough,I don't even think it was working.Apart from the fridge not working propably everything else was excellent.

  • Stayed June 2013, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with Accorhotels.com

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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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1,710 reviews from our community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (165)
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A TripAdvisor Member
5 of 5 stars Reviewed June 13, 2013

Have stayed here several times before. Great location, good rooms, good service. Breakfast buffet a little off but may be because we are getting over buffets generally. Hard to keep food hot under those circumstances. Would definitely recommend a stay here.

  • Stayed June 2013, traveled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with Accorhotels.com

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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
A TripAdvisor Member
5 of 5 stars Reviewed June 11, 2013

Great hotel, staff are grand too, very helpful, the location is perfect, on the Esplanade, right over from the beach, beautiful clean hotel, very close to Acland St and Fitzroy street, very clean rooms and the spa was nice, room service a bit average, phoned on my first night and asked for some ice, never arrived and get annoyed when when you have a do not disturb sign out but they still come in to check mini bar which i never used

  • Stayed June 2013, traveled solo
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Cleanliness
    • 3 of 5 stars Service

Review collected in partnership with Accorhotels.com

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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Charmhaven, Australia
Contributor
19 reviews 19 reviews
6 hotel reviews
Reviews in 10 cities Reviews in 10 cities
11 helpful votes 11 helpful votes
4 of 5 stars Reviewed June 11, 2013

Seems to cop a fair bit of criticism this place. But for what you pay I think it was quite good. Sure the room was a bit dated but the bed was super comfortable and the room quite spacious with a good view of the bay. There was some hallway noise and even a bit of noise from above. The hotel location however, is excellent. Across the road from St Kilda beach and a beautiful park and Boardwalk. All in all I would stay there again as I think the good outweighs the bad. Friendly staff and a decent breakfast also.

Room Tip: Ask for a room overlooking St Kilda Beach
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  • Stayed June 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Melbourne, Australia
Top Contributor
78 reviews 78 reviews
10 hotel reviews
Reviews in 34 cities Reviews in 34 cities
58 helpful votes 58 helpful votes
3 of 5 stars Reviewed June 9, 2013

It was my partner's birthday so we stayed in St kilda for the weekend. We got to the hotel at 1.00pm. I was told that the room was not ready but we could park the car which was good. The woman at reception said she would give me a call when the room was ready. However, we waited at a bar until 3pm and then realised that they had forgotten to call us.

The view was pretty good. I was surprised at how small the tele was. There was a problem with the shower. The water did not drain away. The previous guests had remarked on this on the feedback form. Which had obviously been ignored. My partner said that there was no soap or shampoo.

The view was pretty good.

  • Stayed June 2013, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
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NovotelStKildaGM, General Manager at Novotel Melbourne St Kilda, responded to this review, June 12, 2013
Andrew764

Thank you for your comments with regards to your stay with us here at the Novotel St Kilda. I was dissappointed to hear that you waited until 3pm to check in and having to follow up personally at the time. Please accept my sincere apologies, hotels are about that all important first impression and on your experience, we did not meet our goal.

I have used your feedback within the hotel to focus on our arrival in order to continue to deliver a product and service that we are very proud of.

Thank you once again

Regards
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Canada
Senior Contributor
32 reviews 32 reviews
17 hotel reviews
Reviews in 21 cities Reviews in 21 cities
13 helpful votes 13 helpful votes
4 of 5 stars Reviewed June 6, 2013

Good location. We could hear elevator from room. Comfortable room, we had the standard room, which is the Novotel room you get every where. I would stay again at this location. Lots of restaurant and stores walking distance.

  • Stayed June 2013, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service

Review collected in partnership with Accorhotels.com

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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
A TripAdvisor Member
5 of 5 stars Reviewed June 5, 2013

I live in Melbourne but attended a gig at the Palais St Kilda so decided to book a room at the Novotel and stop the night in St Kilda. We had a Superior Room with Bay Views, the room was spacious, clean and the view was amazing. Staff at the hotel were very helpful and allowed us a late check out at midday and to leave our car in the hotel car park for the rest of the day at no extra cost. Would definitely recommend this hotel.

  • Stayed June 2013, traveled with family
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with Accorhotels.com

Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
NovotelStKildaGM, General Manager at Novotel Melbourne St Kilda, responded to this review, June 12, 2013
Dear Trip Advisor Member

Thank you for your comments with regards to your stay here at the Novotel St Kilda. It was great to hear that your experience was a positive one. As you know, we are very conveniently located across from the Palais Theatre for all the shows that are played in Melbourne's oldest operating theatre.

Thank you once again and safe travels.

Regards
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Novotel Melbourne St Kilda

Address: 16 The Esplanade, St Kilda, Port Phillip, Victoria 3182, Australia
Phone Number:
Location: Australia > Victoria > Greater Melbourne > Port Phillip > St Kilda
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Children Activities ( Kid / Family Friendly ) Restaurant Room Service Swimming Pool Wheelchair access
Hotel Style:
#2 Family Hotel in St Kilda
#6 Business Hotel in St Kilda
#8 Luxury Hotel in St Kilda
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Novotel Melbourne St Kilda 4*
Number of rooms: 211
Official Description (provided by the hotel):
The 4-star Novotel Melbourne St Kilda is the city's premier beachfront hotel. Ideally positioned facing St Kilda beach and surrounded by some of the city's finest attractions, Novotel St Kilda is the perfect escape for the business or leisure traveller. Situated 6km from the city centre and 28km from Melbourne Airport, experience all this unique St Kilda hotel and its cosmopolitan surroundings have to offer from this hotel's prime position on The Esplanade. Novotel Melbourne St Kilda provides a great choice of St Kilda accommodation, offering 211 rooms and suites, many featuring spa baths with spectacular bay view over Port Philip Bay. The Novotel St Kilda can cater for a variety of events including residential conferences, team building exercises, annual meetings and gala dinners. Choose from 12 versatile function spaces for up to 300 delegates. Many of the rooms offer stunning ocean views and outdoor terrace areas for informal networking. Walk to some of Melbourne's finest attractions such as Luna Park, experience the famous Sunday art and craft market on The Esplanade or discover the many shopping options and bustling nightlife on nearby Acland and Fitzroy Streets. If you need to park the car, there is a secure, undercover parking (extra charge), whilst a tram stop at the front door ensures easy and convenient access to Melbourne city centre only six kilometres away. ... more   less 
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Also Known As:
Novotel Melbourne St Kilda Hotel St Kilda
Accor St Kilda
Novotel St Kilda
St Kilda Novotel
Novotel Melbourne St Kilda Greater Melbourne

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