Never will I stay here again. We stayed for 5 nights, rooms were in despaerate need of a refurb really disapointed that there wasn't even a chair in the room to sit on apart from a desk wheely chair which wasn't even under what I would call a desk.
Dispointing to say the least, staff were slow and came of as rude when asked a simple question.
Had to put my own pillow cases on my own pillows and it took 45 minutes for an ice bucket to be delivered to our room, after a second call to reception for us to hear 'oh we forgot the room number' no sorry for the delay or anything.
Breakfast price was an issue, the first morning we were charged a different rate then the next two mornings, when asked on checkout the staff member gave me some roundabout response, not once i was informed they had not one but two holds on my credit card, i had the cash to pay in full to avoid a long wait for the pre authorisation to be released to be told on check in i could fix it up on departure nothing was said they have over $700 held on my card.
I found this out once home and was not at all impressed about the sneakiness of it all, a simple we will be holding this amount on your c/card would of been nice.
Informed staff we were staying for a special occasion and noone seemed to care.
Will never stay again or recommend, definately one of the poor Accor hotels in the brand
- Also Known As:
- Novotel Melbourne St Kilda Hotel
- Novotel Melbourne St Kilda Hotel St Kilda
- Accor St Kilda
- Novotel St Kilda
- St Kilda Novotel
- Novotel Melbourne St Kilda Greater Melbourne
- Official Description (provided by the hotel):
- Located in the picturesque, seaside suburb of St Kilda, Novotel Melbourne St Kilda is the city's premier beachfront hotel. Situated only 6 kms from the city and 28 km from Melbourne Airport, the property boasts 211 guest rooms, extensive conference facilities, heated swimming pool, fitness centre, onsite parking as well as dining in Grill 3182 Restaurant & Bar. The diversity of Novotel Melbourne St Kilda and its beach-side location will ensure a most memorable stay. ... more less
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