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“Great location” 4 of 5 stars
Review of Novotel Geelong

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Novotel Geelong
3.5 of 5 Hotel   |   10 - 14 Eastern Beach Road, Geelong, Victoria 3220, Australia (Formerly Four Points by Sheraton Geelong)   |  
Hotel amenities
Ranked #10 of 23 Hotels in Geelong
Sydney, Australia
Top Contributor
2,582 reviews 2,582 reviews
215 hotel reviews
Reviews in 343 cities Reviews in 343 cities
1,150 helpful votes 1,150 helpful votes
“Great location”
4 of 5 stars Reviewed February 15, 2012

I'm a regular here as I love the region and closeness to wineries, Great Ocean Road which is probably the greatest road trip in the world, Queenscliff is still a living treasure.
The Blues Train between Melbourne and Queenscliff is wonderful and I use the Four Points as a base to do these side-trips.
The enjoyment of the hotel though dpends very much on which room you get.
A back room encourages me to leave the hotel within minutes but a "room with a view" at the front is wonderful.
It is an easy trip to Melbourne but just watch the revenue cameras on the trip there.
There are also many quality restaurants within minutes wth an atmosphere of the pier. and waterfront.

Room Tip: get a water front room
See more room tips
  • Stayed November 2011, traveled on business
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
FPSG, Guest Relations Manager at Novotel Geelong, responded to this review, February 28, 2012
Thank you for taking the time to post your review following your stay in November 2011.

As you have identified Geelong is the gateway to the Bellarine Peninsula, Great Ocean road and many other treasures and we are proud that the hotel is in such a location, overlooking Corio Bay, which can be used as a base to access all of the above!

We look forward to welcoming you back to Four Points by Sheraton Geelong, wishing you and your family a very happy 2012.

Warm regards,

Bryan Dennis
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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315 reviews from our community

Traveler rating
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (85)
Date | Rating
  • Chinese (Simplified) first
  • English first
  • German first
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English first
Geelong, Australia
Top Contributor
54 reviews 54 reviews
23 hotel reviews
Reviews in 25 cities Reviews in 25 cities
30 helpful votes 30 helpful votes
3 of 5 stars Reviewed February 10, 2012

There'a limited number of options when it comes to hotels in Geelong and this one is the best of them. it's on the attractive waterfront withnplenty of dining options and just a block from the central shopping district. Entrance, foyer and dining area are all nice and modern, but some of the rooms are a little tired. Service is usually very good. A step above other options in Geelong, but not at a capital city level.

  • Stayed November 2011, traveled on business
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
FPSG, Guest Relations Manager at Novotel Geelong, responded to this review, February 28, 2012
We really appreciate you posting your review following your stay in November 2011.

Your positive comments have been distributed to our team. The Geelong Waterfront area has really evolved in recent times and we are lucky that the hotel is in such a prime location.

Wishing you and your family a great 2012.

Warm regards,

Bryan Dennis
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Swan Hill, Australia
Senior Contributor
34 reviews 34 reviews
19 hotel reviews
Reviews in 15 cities Reviews in 15 cities
35 helpful votes 35 helpful votes
4 of 5 stars Reviewed February 9, 2012

We stayed here for one night only. Paid for valet parking (which is overpriced at $25). The Sails event was on in Geelong and the streets were very busy so finding a park along the street to leave the car overnight was not an option. The hotel is in a very central spot, close to the waterfront, shopping, and eating places. Our room was very clean and had everything we needed. The bed and pillows would have to be one of the best we've ever slept in - so comfortable! Next morning we enjoyed a full buffet breakfast and checkout at 11am.
Our room had a partial view of the bay and also the car park...but we weren't there long enough to want a good view. Had no problems with the staff who we found friendly and helpful.

  • Stayed January 2012, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
FPSG, Guest Relations Manager at Novotel Geelong, responded to this review, February 28, 2012
Thank you so much for posting your wonderful review following your stay in January 2012.

I have shared your comments with my Department Managers and posted your feedback into our staff room for all my associates to read.

We agree - our new beds and pillows are fantastic - thank you!

We look forward to welcoming you back to Four Points by Sheraton Geelong and wish you and your family a fantastic 2012.

Warm Regards

Bryan Dennis
General Manager
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Melbourne
Contributor
16 reviews 16 reviews
9 hotel reviews
Reviews in 12 cities Reviews in 12 cities
13 helpful votes 13 helpful votes
4 of 5 stars Reviewed February 9, 2012 via mobile

Great location, comfy beds, reception staff not so friendly, room service took forever and we had to call back to remind them, room very small.

  • Stayed October 2011
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
FPSG, Guest Relations Manager at Novotel Geelong, responded to this review, February 28, 2012
I really appreciate you taking the time to post your review following your stay in October 2011.

Rest assured your comments are not wasted as our overall commitment is to consistently achieve high product offerings and high service levels in all areas although please know our lack of friendliness is out of the ordinary for us.

Thank you for your positive comments relating to our comfy beds and great location!

I am pleased to advise that we have been working with our teams on our friendliness and care for our guests, introduced new menu's accross our Food and Beverage outlets including in-room dining which considered delivery times to guest rooms.

I look forward to welcoming you back to the Four Points by Sheraton Geelong and wish you and your family a wonderful remainder to 2012

Warm Regards,

Bryan Dennis
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Sydney, Australia
Contributor
20 reviews 20 reviews
13 hotel reviews
Reviews in 17 cities Reviews in 17 cities
16 helpful votes 16 helpful votes
5 of 5 stars Reviewed January 26, 2012 via mobile

We stay at the very nice hotel every January during the cycling events. We are really appreciative of the acceptance and support for cyclists that the hotel gives. The location to the events and to some of the best restaurants in Geelong is 2nd to none. We are going back to Geelong soon and wouldn't think of staying anywhere else.

  • Stayed January 2012
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
FPSG, General Manager at Novotel Geelong, responded to this review, February 6, 2012
Thank you for your review following your stay.

I have read your encouraging comments to my Department Managers at morning briefing and shared with my entire team.

Thank you so much for acknowledging our support of cycling events in Geelong from which the hotel has built many strong sporting relationships.

Wishing you a wonderful 2012.

Warm regards,

Bryan Dennis
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
scotland
Contributor
15 reviews 15 reviews
11 hotel reviews
Reviews in 11 cities Reviews in 11 cities
24 helpful votes 24 helpful votes
3 of 5 stars Reviewed January 26, 2012

Hotel beds and pillows are fantastic, rooms are ok. The service from the staff at the bar/eating area was great the one night we had dinner, pitty the food did not match the service.The staff in the morning for breakfast could do with a nudge.
We had dinner the first night and it arrived with less than half a small carrot and some other veg which i cant remember. It was a poor effort when you consider all the cafes and other places to eat within 20 seconds of the front door. That was our last night eating in the hotel.
The valet car park is $25 a day which does leave a bad taste in your mouth, you have to pay out on the street and i feel the hotel take advantage of this. We parked on the pier for $6 all day then moved the car at night to the front of the hotel as it is free between 530pm and 9am.
The pool was not the best there is some rust about the pool area and it could do with a lick of paint and the floor was dirty.
The cafes and bars are what make the area near the hotel and we enjoyed our time in them.
I would stay here again but avoid the pool and eat outside the hotel.

  • Stayed January 2012, traveled with family
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
FPSG, General Manager at Novotel Geelong, responded to this review, February 5, 2012
Thank you for your review following your recent stay with us.

Rest assured your comments are not wasted as our overall commitment is to consistently achieve high product offerings and high service levels in all areas. Our sincere apologises for your experience. We have held a meeting with our restaurant service and kitchen teams outlining your feedback and shortfall in our service levels. We have recently introduced new fresh and seasonal menu's accross the hotel and have conducted an inspection of our pool area and are implementing a remedy.

Wishing you and your family a wonderful 2012.

Warm regards,

Bryan Dennis
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Melbourne, Australia
Senior Contributor
24 reviews 24 reviews
7 hotel reviews
Reviews in 9 cities Reviews in 9 cities
4 helpful votes 4 helpful votes
3 of 5 stars Reviewed January 25, 2012 via mobile

I stay at the Sheraton brand a minimum of 40+ nights a year and the last stay at this 4 points I would have to say would have been the worst on the last 18 months at any Of the sheraton'a throughout Australia and the U.S. The location is fantastic but the have up graded the category without doing anything to the hotel. This is a little dissappointing considering the overall condition of the hotel.

  • Stayed January 2012
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 2 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 2 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
FPSG, General Manager at Novotel Geelong, responded to this review, February 5, 2012
Thank you for your recent review.

Four Points by Sheraton Geelong has always been a 4 star hotel and I wish to confirm that we have not upgraded our hotel category.

It is difficult for me to identify the specifics in regards to your stay having not met your expectations, however, I do appreciate you letting us know your experience.

Warm regards,

Bryan Dennis
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Novotel Geelong

Address: 10 - 14 Eastern Beach Road, Geelong, Victoria 3220, Australia (Formerly Four Points by Sheraton Geelong)
Location: Australia > Victoria > Geelong
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #10 of 23 Hotels in Geelong
Price Range (Based on Average Rates): $$
Hotel Class:3.5 star — Novotel Geelong 3.5*
Number of rooms: 109
Official Description (provided by the hotel):
Novotel Geelong is the region's premier hotel, located in the heart of the waterfront with amazing views across the bay. The hotel is perfectly situated within Geelong's central business district and close to great shopping & local attractions. All within an hour's drive from Melbourne and 20 minutes from Avalon Airport. Offering the best for business and leisure travellers, Novotel Geelong features 109 guest rooms, a restaurant & bar, complimentary Wi-Fi, function rooms, In Balance fitness centre, indoor pool and steam room. ... more   less 
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Also Known As:
4 Points By Sheraton Geelong
Four Points By Sheraton Geelong Hotel Geelong
Sheraton Geelong
Four Points Geelong
Geelong Sheraton
Geelong Four Points

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