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“If only the air con...” 4 of 5 stars
Review of Comfort Inn Haven Marina

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Comfort Inn Haven Marina
3.5 of 5 Motel   |   6-10 Adelphi Terrace, Glenelg, South Australia 5045, Australia   |  
Hotel amenities
Ranked #6 of 6 Hotels in Glenelg
Littleborough, United Kingdom
Top Contributor
111 reviews 111 reviews
18 hotel reviews
Reviews in 29 cities Reviews in 29 cities
43 helpful votes 43 helpful votes
“If only the air con...”
4 of 5 stars Reviewed January 20, 2014

This was a clean and comfortable hotel room which was enhanced by the provision of a bar fridge which facilitated flexibility of catering arrangements.
On the occasion when I used it the buffet breakfast was plentiful and of good quality.
It was useful to have a guest laundry facility.
The location is good-away from the central bustle of Glenelg yet within 10 minutes walk of all facilities.
The only downside was the air con unit. The cold air was emitted at face level when in bed. This left the only options as being to switch it off (and the room to become stuffy) or to suffer the constant barrage of cold air.

Room Tip: Check the position of the air con unit as soon as you check in.
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  • Stayed December 2013, traveled solo
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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152 reviews from our community

Traveler rating
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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    3.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (48)
Date | Rating
  • English first
  • French first
  • Italian first
  • Any
English first
Auckland Region, New Zealand
Senior Contributor
26 reviews 26 reviews
8 hotel reviews
Reviews in 15 cities Reviews in 15 cities
10 helpful votes 10 helpful votes
4 of 5 stars Reviewed December 28, 2013

We stayed here 4 nights over the christmas. The room is very clean, tidy and comfortable. There are lots of car parks. The hotel seems very popular, many people stay there. There are washing machines and dryer for guests to use, with very minimum charges.

  • Stayed December 2013, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Glenelg, Australia
Senior Contributor
33 reviews 33 reviews
17 hotel reviews
Reviews in 19 cities Reviews in 19 cities
58 helpful votes 58 helpful votes
4 of 5 stars Reviewed December 26, 2013

Always come here for breakfast on Christmas morning. After a slight mess up on the booking, we sat down for the buffet breakfast. Everything there you could want and they prepared fresh what you wanted when it came to the eggs.Lovely view out and was getting very busy by the time we left. Staff very attentive and pleasant. Will return again next year.

Stayed December 2013, traveled as a couple
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Melbourne, Australia
Contributor
19 reviews 19 reviews
15 hotel reviews
Reviews in 9 cities Reviews in 9 cities
23 helpful votes 23 helpful votes
3 of 5 stars Reviewed December 17, 2013

My partner and I had to come to Adelaide for a couple of nights with our 6 weeks old baby, but forgot to pack our travel bassinette so rang ahead to request a cot in the room. Reception was more than happy to provide this, and we were grateful to not have to run around looking for one when we got into town. When we arrived, we were going to ask for a microwave to be placed in the room as well, only to find that there had been one put in there anyway, as they assumed we needed one as we obviously had a baby. What fantastic service! The cot was unfortunately like cardboard with a large dip in the middle, however we had some extra blankets etc and bub was obviously very small so were able to make it comfortable enough for sleep and place him away from the middle so it was safe. We weren't overly fussed, again just grateful to have it. On checkout, however, we found that not only had they charged us $10 per night for use of the cot, we had also been slugged a microwave fee....a bit rich considering they had placed it in there without even informing us, or us asking for it! Until then, we were surprised at how clean and, although outdated and a bit dingey and dark where we were placed at the back of the motel under cover (no views for us), comfortable and reasonably quiet it was. I hope that in future ALL CHARGES AND FEES are made clear BEFORE providing a service. However, we have really been put off by the experience, and probably won't be back. A tip for management; port-a-cots aren't expensive, it may be a worthwhile investment to get a new one, the one you have is a tragedy waiting to happen.

Room Tip: If you're travelling with a baby, make sure you have your own cot.
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  • Stayed November 2013, traveled with family
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
BBriggs07, General Manager at Comfort Inn Haven Marina, responded to this review, February 13, 2014
Hello and thank you for taking the time to write a review.

Im very sorry that our $10 per night cot fee was not made clear at the time of the booking, I can understand when coming to checkout that it must have been unexpected. In regards to the Microwave fee we definitely DO NOT charge for the use of them, we dont have a charge set up in our system so it would be very unusual for this to accur. Id be more than happy to refund any fee associated with the mircowave if you could kindly send me the proof.

We're glad you enjoyed the rest of your stay.

Kind regards,

Management
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Santpoort
Top Contributor
55 reviews 55 reviews
6 hotel reviews
Reviews in 21 cities Reviews in 21 cities
36 helpful votes 36 helpful votes
5 of 5 stars Reviewed November 22, 2013

This hotel is realy value for money!!!
Beautiful view on the Marine of Adelaide
The meals where realy good, and the bed's realy clean and comfoteble.
What more do you want and need.
I wish everybody a good time here and in the city of Adelaide Australia

  • Stayed November 2013, traveled solo
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
BBriggs07, General Manager at Comfort Inn Haven Marina, responded to this review, December 11, 2013
Dear Valued Guest,

Thank you for leaving your positive feedback.

My team and I strive to deliver exceptional customer service at all times and were so glad to hear you enjoyed your stay.

Kind regards,

Beth Briggs
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Sydney, Australia
Senior Contributor
37 reviews 37 reviews
22 hotel reviews
Reviews in 24 cities Reviews in 24 cities
71 helpful votes 71 helpful votes
3 of 5 stars Reviewed November 18, 2013

My wife and I spent two nights in this motel. The bedroom itself was fine, as were the amenities, and the bed was comfortable. The bathroom was clean but dated: it's been a long time since I stayed at a motel with a plastic shower curtain. Unfortunately we had a lazy member of the cleaning staff who never got around to making up our room, washing tea cups, replacing soap etc etc. The reception staff were genuinely appalled when informed of this shortcoming and acted responsibly and promptly by apologising sincerely, referring the matter to management and providing compensation through a reduction in room charges. The breakfast buffet was pleasant enough but could be better organised in its layout and general presentation. The location of this motel is excellent and with some tweaking and upgrading of some of the amenities they could far better capitalise on the advantages the location provides, thereby gaining improved ratings.

Room Tip: Try to get a first floor room overlooking the waterway
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  • Stayed November 2013, traveled as a couple
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Ballarat, Australia
Reviewer
5 reviews 5 reviews
4 hotel reviews
Reviews in 5 cities Reviews in 5 cities
2 helpful votes 2 helpful votes
1 of 5 stars Reviewed November 12, 2013

What a poor excuse for a motel. 15 years past its used by and desperately in need of a make over. Had to change rooms as the matress on the bed had a huge sag, leading to a sleepless night. It is located in a great location, however, there are many other options near bye that will be more comfortable and appealing. Never again!

Stayed November 2013, traveled with family
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Comfort Inn Haven Marina

Address: 6-10 Adelphi Terrace, Glenelg, South Australia 5045, Australia
Location: Australia > South Australia > Greater Adelaide > Glenelg
Amenities:
Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Swimming Pool
Hotel Style:
Ranked #6 of 6 Hotels in Glenelg
Price Range (Based on Average Rates): $
Hotel Class:3.5 star — Comfort Inn Haven Marina 3.5*
Number of rooms: 70
Official Description (provided by the hotel):
Comfort Inn Haven Marina is a 68 room property that welcomes you with a familiar face and friendly smile! We are conveniently located in the Glenelg Beachside precinct of Adelaide overlooking the Holdfast Shores Marina. Overview copy The Comfort Inn Haven Marina welcomes you with a familiar face and friendly smile! We are conveniently located in the Glenelg Beachside precinct of Adelaide overlooking the Holdfast Shores Marina. A 5 minute stroll will get you to the beach and Jetty Road which offers great shopping, dining and nightlife. Comfort Inn Haven Marina is a 68 room property with complimentary on-site parking. All rooms include complimentary WiFi internet and Foxtel. Our in-house Restaurant Plank Kitchen & Bar opens out onto the deck overlooking the Holdfast Shores Marina. Plank Kitchen & Bar offers quality Modern Australian Cuisine, with an extensive Wine List including South Australian wines and great service ensuring a memorable dining experience. Conferencing is made easy with our professional and friendly approach, fabulous menus and flexibility to tailor make an event to suit your requirements. Reception is open from 6am-11pm. ... more   less 
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Also Known As:
Comfort Inn Haven Marina Hotel Glenelg
Comfort Inn Glenelg
Glenelg Comfort Inn

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