I had a bit of an odd experience at this hotel - when I checked in, the reception person escorted me to my room (thru halls, stairs, & more halls) & ran thru 'everything', which included the security code for the carpark gate. The gate was open when I checked in (afternoon)- I asked what time it closes (thereby needing the code) & the woman's answer was, "I could close that at any time" (was that a 'threat'?!). Going & getting my luggage from the car, I went to the most obvious hotel entry, which went to the lobby, however, after lugging suitcases up stairs 2 levels, discovered later a stairway very near my room! Settled in for the evening & went to log onto their internet. Need the user-name & p/word, so rang reception, only to be told that they won't give it over the phone, but I needed to personally come to reception to obtain it (!). With the personal escort to my room & 'orientation', I therefore thot there were a few important ommissions...Other than that, the hotel is in a brilliant location - right in Glenelg, by the beach & less than 100m walk to Jetty Rd shops. Also a grocery store nearby. Downside is there's no lift/elevator, so if you have heavy luggage-argh. I had noisy neighbors, but that wasn't hotel's fault. Loading up my car to leave, there's a note on my now-cleaner windscreen - this hotel cleans them "to assist you in driving safely"- nice touch :) a bit better customer service would have made this hotel a better experience.
Front rooms have quite a good view, while the back rooms are to hotel backs, carpark, etc. & als...
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