We had Entertainment Book vouchers which clearly said that they were valid for any cruise. But they refused to honour them. They said it was a misprint on the part of the Entertainment Book, who disagreed. So we were disappointed about that.
The cruise was good. There was a group of us so we had a lot of fun. We saw lots of dolphins and were in and out of the water a lot, but the dolphins seemed to be at the front of the boat while we were at the back. A few did get a view of the dolphins under the water for a few seconds but not the rest of us. I think you would get a better view from the boat than in the water.
I think you would need to be able to swim to do this, because the boat does tow you a bit while they try to reposition it to give you a better view of the dolphins. Some people push the rope down so you can't really rely on it to keep you up. We didn't get any advice on snorkelling or what to do if you and the rope became separated. They did tell us how to indicate we were in trouble so they could throw the ring to you, but of course no one did get into trouble.
The wet suits were wet when we put them on, which was a bit unpleasant, but soon warmed up and kept you warm when you were out of the water.
They didn't say but I really hope they disinfect the snorkels.
They were very protective of the dolphins which was good, but could have provided more information on the way out about the life of dolphins which I think would have enhanced the experience. Apparently they had a dolphin expert as one of their staff who we could ask questions, perhaps they could have done this?
One of the other reviewers mentioned refreshments, we brought our own. There is not much room, but I have been on other cruises similar to this where they have managed to provide a small refreshment as part of the deal. This could be a nice addition.
On the whole, given the wet wetsuits, the refusal to honour the Entertainment Book vouchers, which did shock us, the missed opportunity to further enhance the experience with information and a few missed safety aspects such as where the life jackets were, and what to do in an emergency, I think it is an average rating. This is a great concept and a few small enhancements could turn it into an outstanding experience.
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
April 10, 2013
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Im sorry about your experience with the Entertainment Voucher - we did send them details of the ad we wanted them to advertise (which did say restrictions apply) however they chose not to advertise this. On booking, when you mention the Ent voucher my staff would have mentioned this.
Please note our snorkel and masks are disinfected after all uses.
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.