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“Couldn't ask for more” 5 of 5 stars
Review of BEST WESTERN PLUS Ambassador on Ruthven Motor Inn

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BEST WESTERN PLUS Ambassador on Ruthven Motor Inn
4.0 of 5 Motel   |   200 Ruthven Street | cnr Ruthven & Robinson Streets, Toowoomba, Queensland 4350, Australia   |  
Hotel amenities
Ranked #3 of 42 Hotels in Toowoomba
Brisbane, Australia
1 review
“Couldn't ask for more”
5 of 5 stars Reviewed December 21, 2013 via mobile

We stayed for two nights while in town for a wedding. We are not familiar with Toowoomba so went with reviews here and the website information to make a decision.
We are so happy we decided on the Ambassador.
From when we arrived we were impressed with the upkeep of the gardens and general cleanliness outside. We had a room which was well set out, exceptionally clean and with fresh furnishings.
We were travelling with our one year old and there was lots of room for a portacot.
The restaurant was lovely for breakfast, wonderful service and tasty food.
If we come back to Toowoomba I will be booking straight back into the Ambassador.
And I write this on free WiFi while packing up to check out.

  • Stayed December 2013
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Penny E, Owner at BEST WESTERN PLUS Ambassador on Ruthven Motor Inn, responded to this review, March 25, 2014
Hi jjd120708

We are so happy that you were able to enjoy your bed and breakfast stay with us.

Thank you so much for you kind comments.

Hope to see you again.
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70 reviews from our community

Traveler rating
    48
    18
    2
    2
    0
See reviews for
7
22
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21
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    5 of 5 stars
Traveler tips help you choose the right room.   Room tips (21)
Date | Rating
  • English first
  • Any
English first
Toowoomba, Australia
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed December 9, 2013

Thank you all for making our Christmas Party so enjoyable. The mood and atmosphere were just magical and the food was delicious! I heard that the breakfast was amazing also. Your prices were affordable and your hospitality was outstanding. So a big thank you to you all!

Regards,

Jenn

  • Stayed November 2013, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Penny E, Owner at BEST WESTERN PLUS Ambassador on Ruthven Motor Inn, responded to this review, March 25, 2014
Hi Jen T

Thank you for your wonderful feedback

I know the staff work so hard and your comments are a reward for their efforts.

Hope to see you again
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Brisbane, Australia
Top Contributor
68 reviews 68 reviews
10 hotel reviews
Reviews in 33 cities Reviews in 33 cities
47 helpful votes 47 helpful votes
5 of 5 stars Reviewed December 4, 2013

we only stayed for 1 night so didnt settle in long ...the room/bed was very comfortable, newly refurbished with modern designs, everything was new and excellently presented. The bathroom also renovated with a deep spa bath. Enjoyed a delish country breakfast next morning..i had a gorgeous fresh fruit salad the serving large enough for 2..hubby raved about the works breakfast with organic locally smoked bacon, free range eggs and country hospitality.

  • Stayed December 2013
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Penny E, Owner at BEST WESTERN PLUS Ambassador on Ruthven Motor Inn, responded to this review, March 10, 2014
Dear Blacksquidie.

Thank you for taking the time to offer feedback on your stay with us.

It's so pleasing to see the efforts of our hard working staff are being rewarded with positive responses.

Looking forward to seeing you again.

Regards
Penny Eccleston
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sydney
Top Contributor
71 reviews 71 reviews
24 hotel reviews
Reviews in 36 cities Reviews in 36 cities
30 helpful votes 30 helpful votes
3 of 5 stars Reviewed October 19, 2013

For a stop over in Toowoomba we wanted good accommodation with a comfortable king size bed and with a restaurant attached. The Best Western Plus Ambassador Motor Inn seemed to fit the bill. The rooms were renovated in recent years and our king room with spa was pleasant enough but a little dark. There was only room for one small couch (for one person) to sit and read and inadequate lighting (no light over or near the couch/chair) meant meant that after dark the only place you could read was in bed. Instead, we took our books to the bar/restaurant to relax before dinner with a drink, which was pleasant. Free Wifi is always appreciated. Although breakfast was included in our tariff, it turned out that it was from a menu to the value of $20 which was a little strange, rather than the usual buffet. Overall, we felt that at $215 for B&B it was a little expensive for what we got.

  • Stayed October 2013, traveled as a couple
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Penny E, Owner at BEST WESTERN PLUS Ambassador on Ruthven Motor Inn, responded to this review, October 22, 2013
Dear 'Rainman37'

Thank you for offering feedback.
Our aim is to impress our guests and to improve where ever we can in order to achieve this.

We have gone with an intimate feel & look in our rooms. Our two seater open ended sofas were specially designed to suit the modern amenities of our newly refurbished rooms. We apologise that you were disappointed with the lighting. As you are aware we do have three lamps & main light in the living/bedroom area however if you ever require more or a stronger reading lamp we are only too happy to assist.

Due to customer requests we have gone away from buffet and now offer our guests choice of anything off the a la carte breakfast menu. All our accommodation/breakfast packages include $20 value per paying guest, therefore you would have been entitled to $40 value for two guests. If this was not the case then please contact our Manager Peter directly so that he can investigate.

We look forward to welcoming you back.

Kindest Regards
Penny Eccleston
Owner
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Brisbane, Australia
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed September 29, 2013

Quick weekend away and booked in at the last minute.
Friendly helpful staff, excellent service.
Lovely restaurant with great service and meals.
Clean, modern furnished room and bathroom, quite with no road noise.
Excellent location close to the city, but not too close.
We will return for sure, thank you Peter at reception, we are so glad we choose your motel.
** 5 Stars **

  • Stayed September 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with this hotel

Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Penny E, Owner at BEST WESTERN PLUS Ambassador on Ruthven Motor Inn, responded to this review, October 6, 2013
Dear 'texrgb1'
We're so glad you stayed with us too!

We simply love it when guests take the time to offer their feedback.
Always sincerely appreciated...from Management through to our amazing team.

We'll certainly welcome you back when next you return...hopefully offering you yet another weekend experience.

Wishing you all the very best.

Kindest Regards
Penny Eccleston
Owner
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Queensland, Australia
Senior Contributor
24 reviews 24 reviews
14 hotel reviews
Reviews in 16 cities Reviews in 16 cities
9 helpful votes 9 helpful votes
5 of 5 stars Reviewed September 22, 2013

My mother and I were in Toowoomba for the Carnival of Flowers Festival and stayed at the Best Western Plus for 1 night in a King Spa room. The room was spotlessly clean and well furnished. The bed was a little firmer than expected but overall the stay was fantastic. The Season's restaurant is also excellent. We had both dinner and breakfast and we were pleasantly surprised by the quality of the food and the presentation is top notch. I wouldn't have wanted to eat anywhere else. We were so happy that we booked to stay here and we wouldn't hesitate to re-book here again when next in Toowoomba.

  • Stayed September 2013, traveled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Penny E, Owner at BEST WESTERN PLUS Ambassador on Ruthven Motor Inn, responded to this review, September 25, 2013
Dear 'Pepi2010'

We sincerely thank you for taking the time to comment on our property and restaurant.

What a great time of year to visit. There's always so much to see & do at the Toowoomba Carnival of Flowers Festival. I do hope you managed to find the time to enjoy a spa bath.

Our NEW Menu is as colourful and fresh as the Spring flowers. We're thrilled you think so too.

We look forward to welcoming you and your mother back again soon.
Until then. Take Care

Kindest Regards
Penny Eccleston
Owner
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Brisbane
2 reviews
Reviews in 2 cities Reviews in 2 cities
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed September 12, 2013

I needed to book 2 rooms at this establishment - 1 queen and 1 queen with a single. The online booking system was not flexible enough to do this so I called the Ambassador direct. The staff could not have been more helpful and processed the booking for me. I requested an early check in and they asked I call them in the morning of the booking day.....no problems, rooms were available to come along any time.
Extremely friendly staff, clean serviceable rooms and good value. Will stay again.

  • Stayed September 2013, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with this hotel

Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Penny E, Owner at BEST WESTERN PLUS Ambassador on Ruthven Motor Inn, responded to this review, September 13, 2013
Hello 'Donna V'
Our sincere appreciation. Thank you for taking the time to write a review.
It is so pleasing to know we could accommodate your family and that we lived up to your expectation...both in service & facility.

We are currently working with many of the websites to expand the room types we offer online. As you've experienced booking direct allows us the ability to match the style of room that best suit a guest's needs. You also avoid possible online booking/cancellation fees etc. and yes allow us to offer early or late check outs where possible.

Should you be travelling with family next time it might be an idea to consider our very spacious 2 bedroom Family suit. This is often reserved in advance so best to book early.

We look forward to having you stay as a return guest.

Kindest Regards
Penny Eccleston
Owner
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about BEST WESTERN PLUS Ambassador on Ruthven Motor Inn

Address: 200 Ruthven Street | cnr Ruthven & Robinson Streets, Toowoomba, Queensland 4350, Australia
Location: Australia > Queensland > Toowoomba
Amenities:
Bar / Lounge Business Center with Internet Access Free High Speed Internet ( WiFi ) Free Parking Kitchenette Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #3 of 42 Hotels in Toowoomba
Price Range (Based on Average Rates): $$
Hotel Class:4 star — BEST WESTERN PLUS Ambassador on Ruthven Motor Inn 4*
Number of rooms: 34
Official Description (provided by the hotel):
The Best Western PLUS Ambassador on Ruthven Motor Inn is located on the corner of tree lined streets and is the perfect option for business or leisure accommodation in Toowoomba. The property boasts a convenient location close to the Empire Theatre, Cobb & Co. Museum, beautiful Queens Park, St Vincent's Hospital & St Andrews Hospital.Best Western Ambassador on Ruthven Motor Inn has 34 newly refurbished rooms to cater for large groups, families, couples, singles or corporate travellers. The motel offers clean, comfortable and non-smoking rooms and spa suites with king-size beds, Foxtel cable TV, FREE NBN Fibre internet and 24 hour check in. Enjoy dining at 'SEASONS on Ruthven', our licensed on-site restaurant and wine bar, and relax by the outdoor swimming pool. With a reputation for its excellent cuisine, SEASONS ON Ruthven Restaurant & Wine Bar is the ideal venue for all occasions from business breakfasts, dinners and conferences to the romantic dinner for two. Open for dinner Monday to Saturday from 6.00pm until late the SEASONS ON Ruthven Restaurant & Wine Bar offers a relaxing "a la carte" dining experience with an extensive menu. SEASONS is also open for breakfast 7 Days Mon-Fri from 6.30am - 9.30am & Sat-Sun 7.30am - 10.30am. Don't want to leave the comfort of your room? No problem...in-room service is also provided - simply ask at reception for details.AWARD WINNING Best Western Australasia – 'Special Commendation – Most Improvements & Upgrades Award 4 STAR Property 2011';'Best PLUS Property 2012';‘Best Staff Member 2012';'Best Western International Quality Award 2012 & 2013; ‘AAOA Achievers Awards – Apprentice/Trainee of the Year 2012’;'High Commendation - Sales & Marketing Champion 2013';'President's Award 2013'. Reservations Appreciated. ... more   less 
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