I went to the Mackay cactus jacks today with 7 of my friends, all eager and excited for the "famous" cactus jacks experience. We were seated and waited for our waiter to come take our drink orders. 10minutes, 15, then 20minutes went by before he finally made his way over. We got our drinks a few minutes later and he said he would be back shortly to take our orders. 20 minutes went by, and our waiter comes out of the back grabs his note pad, goes to walk over, but then grabs his post mix coke and walks back out the back! I had to get up and ask if we could please make our order. We orderd simple meals, nachos x3 and a few chicken wraps. 40 minutes later the first three meals came out, half cooked, 20 minutes later the next three meals came out, with no communication on how long the other two would be, or what was the hold up. 15minutes later the two last final meals came out, cold and missing items. The nachos were missing the beans, they were cold and had almost no salsa. The amount of staff that walked past and did not interect with our table was rediculious! Wen we asked how long the last two meals would be we were dismissed. When it came to paying, I asked the lady "shellie" on counter if she was the manager on duty, she said "ah yeah?" This lady was a grown woman, keep on mind. I said could I please have your first name so I can contact head office so I can pass on a review of our experience here today. She replied bluntly " oh what you're going to write a bad review?!" I said " well ill be writing a honest review". Which I have done, I highly advise to not eat here, try montezumas down the road, at least they have lovely staff who are more then happy to do their job properly.
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