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“Bad service, Bad food” 1 of 5 stars
Review of The Restaurant & Cafe on The Lagoon

The Restaurant & Cafe on The Lagoon
9 Lagoons Street | Mackay Botanical Gardens, Mackay, Queensland QLD, Australia
07 49524966
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Ranked #38 of 118 restaurants in Mackay
Cuisines: Australian
Dining options: Breakfast/Brunch, Reservations
Restaurant details
Dining options: Breakfast/Brunch, Reservations
1 review
“Bad service, Bad food”
1 of 5 stars Reviewed December 13, 2012 via mobile

We had breakfast here last weekend and the food and service was terrible. We waited ages for menus after being seated and eventually had to ask for them and to place our orders as it was taking forever. The staff were so disinterested. The food was bland and tiny portions. A frappe was ordered and it came out as a milkshake. When it was cleared away untouched no comment was made as it why. I will not be going back.

    • 1 of 5 stars Value
    • 3 of 5 stars Atmosphere
    • 1 of 5 stars Service
    • 1 of 5 stars Food
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20 reviews from our community

65% Recommend
    10
    3
    2
    3
    2
Rating summary
    Food
    Service
    Value
    Atmosphere
Date | Rating
  • English first
  • Any
English first
Mackay, Australia
Contributor
13 reviews 13 reviews
10 restaurant reviews
Reviews in 5 cities Reviews in 5 cities
7 helpful votes 7 helpful votes
“My new favourite in Mackay!”
5 of 5 stars Reviewed November 18, 2012

In the last 2 weeks I have eaten here for breakfast, lunch and dinner and its exceeded expectations every time! The menu is interesting and you can tell the ingredients are fresh & local. The service is good and the location is very pretty, it really is a great find in Mackay. The prices for dinner are slightly at the higher end, but well worth it for the quality! My only negative is that dinner is inside only and I was freezing with the aircon blasting. Cant fault it otherwise - I will defnitely be back very soon!

  • Visited November 2012
    • 4 of 5 stars Value
    • 4 of 5 stars Atmosphere
    • 5 of 5 stars Service
    • 5 of 5 stars Food
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Brisbane, Australia
Contributor
14 reviews 14 reviews
11 restaurant reviews
Reviews in 3 cities Reviews in 3 cities
7 helpful votes 7 helpful votes
“Great view, good food, good service.”
5 of 5 stars Reviewed October 20, 2012

We read about this place in the local paper, in its first good food guide. Decided to stop in for breakfast and have a look at the gardens at thee same time. The menu was interesting, the view just fantastic - green and lush. It was a quiet, tranquil environment which we thoroughly enjoyed. It seems strange not to be able to find fault with a cafe or restaurant in Mackay, but The Lagoon even had excellent service and friendly staff which rounded out the whole experience. Recommended.

  • Visited October 2012
    • 4 of 5 stars Value
    • 5 of 5 stars Atmosphere
    • 4 of 5 stars Service
    • 4 of 5 stars Food
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Mackay, Australia
Top Contributor
76 reviews 76 reviews
35 restaurant reviews
Reviews in 30 cities Reviews in 30 cities
31 helpful votes 31 helpful votes
“Fabulous High Tea and Classy Dinner”
5 of 5 stars Reviewed September 24, 2012

We have eaten as this restaurant twice in two weeks and loved it both times. The first time was when we had an unplanned high tea when out walking in the gardens. The beautiful cakes, sandwiches and eclairs were so tasty.

We did not realise they have just opened for dinner so booked last weekend. The menu is priced similar to other Mackay restaurants but has a great use of Australian seeds and flavours to make the meals so much more appealing. We ended up having three courses and really enjoyed the atmosphere in the art gallery inside.

  • Visited September 2012
    • 4 of 5 stars Value
    • 4 of 5 stars Atmosphere
    • 5 of 5 stars Service
    • 5 of 5 stars Food
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Brisbane, Australia
Top Contributor
183 reviews 183 reviews
97 restaurant reviews
Reviews in 53 cities Reviews in 53 cities
298 helpful votes 298 helpful votes
“nice setting”
3 of 5 stars Reviewed September 5, 2012

This is in a lovely setting in the botanical gardens. We didn't eat here but the coffee we had was very average and we won't be back.

Visited September 2012
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.

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