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“Home to Site Crew - several weeks” 5 of 5 stars
Review of Lanai Riverside Apartments

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Lanai Riverside Apartments
20 River Street, Mackay, Queensland 4740, Australia (Formerly Lanai Luxury Apartments)   |  
Hotel amenities
Ranked #6 of 19 Specialty lodging in Mackay
Toowoomba, Australia
1 review
“Home to Site Crew - several weeks”
5 of 5 stars Reviewed August 6, 2013

Men's comments - ALL GOOD
Spacious - Clean - Furniture Good - Cooking facilities good.
Our experience with the management staff also excellent.
Very helpful and obliging - making our stay comfortable and stress-free for all.
Value for money.
Will certainly be booking again.

  • Stayed June 2013, traveled on business
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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21 people have reviewed this hotel

Traveler rating
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (2)
Date | Rating
  • English first
  • Any
English first
Toowoomba, Australia
1 review
5 of 5 stars Reviewed August 6, 2013

Rooms excellent - Spacious - clean - furniture good.
Site crew comments "all good"
Cooking facilities excellent.
Management staff very obliging - helped us numerous time with change of dates/units and overall helpful with making our stay as comfortable and stress-less as possible.
Rates reasonable we thought.

  • Stayed June 2013, traveled on business
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
2 reviews
2 of 5 stars Reviewed August 2, 2013 via mobile

Nice and tidy, lifts are slow the swipe system is infuriating when trying to carry bags and mange 2 children.

No better than Quest around the corner and seems very expensive for what it is.

Despite the spacious balconies and what appears to be dedicated smokers enclaves, no smoking is permitted anywhere on the grounds under threat of a $300 penalty charge. No mention was made at time of booking, I certainly would have chosen other accommodation had I known.

  • Stayed August 2013
    • 1 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 3 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Emma P, General Manager at Lanai Riverside Apartments, responded to this review, August 5, 2013
Thank you for the opportunity to respond to your concerns raised following your visit with us at Lanai Riverside Apartments. Naturally we are disappointed that we were unable to address these issues at the time to ensure your stay was more pleasant, however these have only come to light in this forum as they were not raised at any stage with us. So, to prevent any further ambiguity, we offer the following responses as the main areas of concern pertain to health and safety matters which are legislated issues.

We have a service and maintenance contract for our lifts, whilst we appreciate your feedback regarding their speed this is an issue that is beyond our control. They are serviced on a monthly basis and as such are compliant with Australian Standards AS 1735. The swipe system that we operate is a security measure designed to prevent unauthorised access to the building and associated levels, as the safety of our guests is paramount and cannot be compromised under any circumstances.

Our no-smoking policy is required due to tobacco laws and Body Corporate guidelines, smoking is not permitted in any area of Lanai Riverside Apartments including balconies due to ‘passive smoking’. This is common practise right throughout the hospitality industry and extends to hotels, motels, clubs and workplaces etc. The surcharge of $300 is applied in instances where guests have failed to comply with this policy as the apartment is unable to be re-let until such time as all soft furnishing, coverings, carpet etc. have been thoroughly cleaned and the air neutralised to remove all residual smell.


We do regret these matters marred your experience, but hope our explanation re-affirms our commitment to guest health and safety issues which we take seriously.

Kind Regards
Emma Purtill
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Perth, Australia
1 review
5 of 5 stars Reviewed July 24, 2013

We had site boys working in the area and they all stayed at Lanai and were very happy, self contained rooms were great, clean and great features. Lanai were very helpful with booking and changes. If we were working in Mackay again we will definitely book in here again. Thanks to the team of Lanai Riverside Apartments!

  • Stayed June 2013, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Noosa, Queensland, Australia
1 review
5 of 5 stars Reviewed July 7, 2013

I need to stay in Mackay regularly and over the past 2 years I have stayed in 8 or 9 different hotels. Since i found Lanai apartments I wont stay anywhere else. The apartments have plenty of room, always spotlessly clean and staff are friendly and can not do enough for you.Views are magnificent and the central location makes it so convenient.
I will keep coming back.

  • Stayed June 2013, traveled on business
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Brisbane, Australia
Senior Reviewer
6 reviews 6 reviews
4 hotel reviews
Reviews in 4 cities Reviews in 4 cities
3 helpful votes 3 helpful votes
3 of 5 stars Reviewed June 3, 2013

At first we stayed in room 701. The place looks really nice with modern furniture. It was in a cornered apartment so its quite a big space, clean sheets, very nice bathroom but the A/c didnt work so it was quite hot in summer when we have an ac 26degree. We kept telling the manager the ac doesn't work but they kept saying to us we needed to give it a couple hours to cool down. After one nite we decided we wanted to move to a different apartment the ac didn't work all night. So we had uncomfortable sleep. Frustrated we had to pack up again and unpack and moved to a different apartment.
This time we stayed in room 893. A 3 bedroom apartment but smaller. Still nice furniture and all but the ac is no different, the lights in the kitchen was not working, no cabinets in bedroom 2 and there is a hot shower cylinder in there, so makes sure no kids sleeping in that bedroom, no wardrobe in bedroom 3 (basically just a bed) and a side table. Too expensive.

  • Stayed January 2013, traveled with family
    • 2 of 5 stars Value
    • 5 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 2 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.

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Additional Information about Lanai Riverside Apartments

Address: 20 River Street, Mackay, Queensland 4740, Australia (Formerly Lanai Luxury Apartments)
Location: Australia > Queensland > Mackay
Amenities:
Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #6 of 19 Specialty lodging in Mackay
Price Range (Based on Average Rates): $$
Official Description (provided by the hotel):
Relax, unwind and explore! Discover for yourself Mackay's best kept secret. Located alongside the Bluewater Lagoon and Canelands Shopping Centre, with picturesque views over the Pioneer River and ocean, Lanai has a selection of large self contained one, two and three bedroom apartments to suit all budgets. Features include resort style heated swimming pool, equipped gymnasium, meeting room, room service from nearby Metro and Phoenix restaurants, and free Wi-Fi. Ask about our range of packages from romantic getaways, family escapes and adrenaline-action packed holidays, we're here to organise your unforgettable stay with us. Lanai guarantee your stay with personalised attention to detail, welcoming friendly service and ensuring your stay gives you every reason to return. You're always welcome at Lanai! ... more   less 
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