My husband and I (early 30s), his mother (mid 60s who is the Worldmark member), his Nan (late 80s) and his step father (late 70s) have just returned from a 4 night stay at Worldmark Kirra Beach.
Let me get the positives out of the way. The location to Kirra Beach is excellent; it's just across the road. Kirra Beach is a gorgeous, clean, fairly quiet beach with a nice walk/bike path that goes all the way into Coolangatta (15 mins walk?). I'd definitely recommend Kirra Beach as a destination. The Surf Club is really close; the shops are a 10 min walk away. Coolangatta is about a 1.5 km walk, a nice walk. If you hire a car you're close to everything that the Gold Coast has to offer.
The mini golf course if fun and we saw many families taking advantage of the pool, spa and kids club. There were several bbqs to use, a sauna and $2 per 12 minutes computer in the lobby. There is a secure underground carpark.
The cafe just down the road (a 3 min walk) La Monde Kirra is fabulous- the NICEST staff you will ever come across in Qld, so obliging, and really good quality food and reasonable prices. We had breakfast there every day and returned for cocktails and tapas wed and thurs evening. The food was delicious. The cocktails perfect. It was a highlight of our trip! Had we not had such great experiences at the cafe, my review could have been ONLY negative! (even though the cafe has nothing to do with the resort).
There's also a very nice gelato place just a few mins from the hotel. The ice cream was fresh and well priced. The cones, delicious and crisp. Not stale.
The apartment was a great size for 5 people. We had a 3 bedroom, 2 bathroom apartment. The main bedroom with ensuite had a little flat screen TV in there and opened onto the balcony (we had a view of the mountains/airport). The bathroom was roomy with a shower, vanity and toilet.
There was a bedroom that slept 2 singles, and then another double. Their shared bathroom had a bath/shower recess and toilet. We were told the sofa could also be a double bed.
The double bedroom opened onto the balcony, as did the living area.
The kitchen had good amenities, a large fridge with a dishwasher and a good sized dining table.
There was a large, flat screen TV in the living area with a couple of Foxtel channels (mostly sport) as well as Qld free-to-air channels.
The laundry had a trough, washer, dryer, ironing board and iron. We didn't expect anything more in our room besides Wi-Fi.
OK, so now to the negatives-
1. We arrived to find that the glasses in the cupboard were dirty- with lip marks on them and grease. Obviously, they'd never been cleaned or even checked before we checked in. There was a dishwasher there in the room, but it was still a bit disappointing.
2. My mother in law stripped back her bed before getting in on the first night to find that the sheets were dirty (nothing gross, mind you, but they'd been slept in).
When she approached the front desk about this the guy was really dismissive, and very curtly told us he'd send housekeeping up to the room. Housekeeping was apologetic, and they were very nice, replacing the bed clothes, but his initial attitude didn't impress us. To be honest, if it had been my bed, I'd have checked into another hotel. Sleeping in someone else's bedding turns my stomach!
3. We wanted to hire 5 mini golf clubs, the first day it was no trouble, the second day the girl at the desk said "Oh, we usually only hire out 4" and just stared at us. Well, we had a party of 5! Big deal! She huffed and went and got 5 clubs but it was a ridiculous attitude to have all over one extra club (that we were paying to use, mind you!)
4. On our third day there one elevator didn't work at all making everything VERY slow! We'd wait for anywhere between 5-10 mins for an elevator. Some children got stuck in one of the elevators and were suitably distressed when we saw them on the ground floor, being consoled by their parents. It's a family hotel, so it's not unusual for children to travel in lifts alone.
5. By the 5th day neither elevators were working properly. We had to get downstairs to check out, and being on the 11th floor and with two elderly people, we were hardly going to ask them to walk down 11 flights of stairs with their luggage (my husband's Nan is fit, but she had a knee reconstruction not long ago and going down stairs a lot is not ideal). We discovered that the elevator was only stopping at the floor if you pressed the up arrow, rather than the down (this was after standing there for 20 minutes with the down arrow suddenly going off whenever we heard the elevator approach our floor, without the doors opening, which meant we never got a chance to get in every time) so we pressed the up arrow and surprise, surprise, the elevator stopped! We climbed in, muttering that we'd go for a ride, and were promptly admonished by the elevator service repair man who happened to be in there (doing what -who knows!) telling us we were being selfish by climbing in on the 'upwards' trip only to get down the ground level! I pointed at my husband's Nanna and demanded to know whether he expected her to walk down 11 flights of stairs at her age, with her suitcases, rather than just jumping in when we were lucky enough for it to stop on our floor. He then blamed us (the jumping in on the upwards trip) for making the elevators not work properly! I was so angry with this remark.
6. Our air conditioning didn't work. The thermostat was stuck on I'm assuming 25 degrees Celsius. It was pleasant enough, but we all had to sleep with our doors open to the balcony to escape the heat after nearly dying of dehydration the first night. The open door was great early in the morning with the roar of the planes flying in and out of the Gold Coast! We told them when we checked in; it was fixed on our last night there.
7. Lastly, no Wi-Fi or internet in the room is archaic. No complimentary computer in the lobby is pretty poor too. They are obviously catering to those who don't rely on the internet or they think the money they make from the $2 per 12 min use of the computer in the lobby is better value. C'mon, most low budget motels have free Wi-Fi now! Le Monde cafe had free Wi-Fi!
My mother in law is the member of Worldmark and after this experience she's reconsidering her membership. I'd never get conned into joining this group after staying at Kirra Beach which is sad, because after we stayed at Cascade Lodge in Whistler, Canada, I thought it was great value and a great hotel for families- but their attitude really lets them down.
We have stayed at 'snooty' resorts and hotels before and never experienced such poor attitude from staff, Kirra Beach is far from snooty in facilities or appearance so perhaps staff should lose the 'tude! Maybe a highway motel is more their style?
- Official Description (provided by the hotel):
- Quality self contained apartments equipped with everything you need for a relaxing holiday. HEATED resort pool, FREE Austar and undercover parking. King size rooms, full kitchen, large balcony and friendly staff only minutes from GC Airport. ... more less
- Also Known As:
- Worldmark Kirra Beach Hotel Coolangatta