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“Rude staff, unclean elements to room but great location and good sized rooms” 3 of 5 stars
Review of Wyndham Vacation Resort Kirra Beach

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Wyndham Vacation Resort Kirra Beach
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coyne st winston ave | Kirra Beach, Coolangatta, Queensland 4225, Australia   |  
Hotel amenities
Ranked #5 of 11 Hotels in Coolangatta
Melbourne, Australia
Senior Reviewer
8 reviews 8 reviews
7 hotel reviews
Reviews in 7 cities Reviews in 7 cities
29 helpful votes 29 helpful votes
“Rude staff, unclean elements to room but great location and good sized rooms”
3 of 5 stars Reviewed July 2, 2010

My husband and I (early 30s), his mother (mid 60s who is the Worldmark member), his Nan (late 80s) and his step father (late 70s) have just returned from a 4 night stay at Worldmark Kirra Beach.

Let me get the positives out of the way. The location to Kirra Beach is excellent; it's just across the road. Kirra Beach is a gorgeous, clean, fairly quiet beach with a nice walk/bike path that goes all the way into Coolangatta (15 mins walk?). I'd definitely recommend Kirra Beach as a destination. The Surf Club is really close; the shops are a 10 min walk away. Coolangatta is about a 1.5 km walk, a nice walk. If you hire a car you're close to everything that the Gold Coast has to offer.
The mini golf course if fun and we saw many families taking advantage of the pool, spa and kids club. There were several bbqs to use, a sauna and $2 per 12 minutes computer in the lobby. There is a secure underground carpark.

The cafe just down the road (a 3 min walk) La Monde Kirra is fabulous- the NICEST staff you will ever come across in Qld, so obliging, and really good quality food and reasonable prices. We had breakfast there every day and returned for cocktails and tapas wed and thurs evening. The food was delicious. The cocktails perfect. It was a highlight of our trip! Had we not had such great experiences at the cafe, my review could have been ONLY negative! (even though the cafe has nothing to do with the resort).
There's also a very nice gelato place just a few mins from the hotel. The ice cream was fresh and well priced. The cones, delicious and crisp. Not stale.

The apartment was a great size for 5 people. We had a 3 bedroom, 2 bathroom apartment. The main bedroom with ensuite had a little flat screen TV in there and opened onto the balcony (we had a view of the mountains/airport). The bathroom was roomy with a shower, vanity and toilet.
There was a bedroom that slept 2 singles, and then another double. Their shared bathroom had a bath/shower recess and toilet. We were told the sofa could also be a double bed.
The double bedroom opened onto the balcony, as did the living area.
The kitchen had good amenities, a large fridge with a dishwasher and a good sized dining table.
There was a large, flat screen TV in the living area with a couple of Foxtel channels (mostly sport) as well as Qld free-to-air channels.
The laundry had a trough, washer, dryer, ironing board and iron. We didn't expect anything more in our room besides Wi-Fi.

OK, so now to the negatives-
1. We arrived to find that the glasses in the cupboard were dirty- with lip marks on them and grease. Obviously, they'd never been cleaned or even checked before we checked in. There was a dishwasher there in the room, but it was still a bit disappointing.
2. My mother in law stripped back her bed before getting in on the first night to find that the sheets were dirty (nothing gross, mind you, but they'd been slept in).
When she approached the front desk about this the guy was really dismissive, and very curtly told us he'd send housekeeping up to the room. Housekeeping was apologetic, and they were very nice, replacing the bed clothes, but his initial attitude didn't impress us. To be honest, if it had been my bed, I'd have checked into another hotel. Sleeping in someone else's bedding turns my stomach!
3. We wanted to hire 5 mini golf clubs, the first day it was no trouble, the second day the girl at the desk said "Oh, we usually only hire out 4" and just stared at us. Well, we had a party of 5! Big deal! She huffed and went and got 5 clubs but it was a ridiculous attitude to have all over one extra club (that we were paying to use, mind you!)
4. On our third day there one elevator didn't work at all making everything VERY slow! We'd wait for anywhere between 5-10 mins for an elevator. Some children got stuck in one of the elevators and were suitably distressed when we saw them on the ground floor, being consoled by their parents. It's a family hotel, so it's not unusual for children to travel in lifts alone.
5. By the 5th day neither elevators were working properly. We had to get downstairs to check out, and being on the 11th floor and with two elderly people, we were hardly going to ask them to walk down 11 flights of stairs with their luggage (my husband's Nan is fit, but she had a knee reconstruction not long ago and going down stairs a lot is not ideal). We discovered that the elevator was only stopping at the floor if you pressed the up arrow, rather than the down (this was after standing there for 20 minutes with the down arrow suddenly going off whenever we heard the elevator approach our floor, without the doors opening, which meant we never got a chance to get in every time) so we pressed the up arrow and surprise, surprise, the elevator stopped! We climbed in, muttering that we'd go for a ride, and were promptly admonished by the elevator service repair man who happened to be in there (doing what -who knows!) telling us we were being selfish by climbing in on the 'upwards' trip only to get down the ground level! I pointed at my husband's Nanna and demanded to know whether he expected her to walk down 11 flights of stairs at her age, with her suitcases, rather than just jumping in when we were lucky enough for it to stop on our floor. He then blamed us (the jumping in on the upwards trip) for making the elevators not work properly! I was so angry with this remark.
6. Our air conditioning didn't work. The thermostat was stuck on I'm assuming 25 degrees Celsius. It was pleasant enough, but we all had to sleep with our doors open to the balcony to escape the heat after nearly dying of dehydration the first night. The open door was great early in the morning with the roar of the planes flying in and out of the Gold Coast! We told them when we checked in; it was fixed on our last night there.
7. Lastly, no Wi-Fi or internet in the room is archaic. No complimentary computer in the lobby is pretty poor too. They are obviously catering to those who don't rely on the internet or they think the money they make from the $2 per 12 min use of the computer in the lobby is better value. C'mon, most low budget motels have free Wi-Fi now! Le Monde cafe had free Wi-Fi!

My mother in law is the member of Worldmark and after this experience she's reconsidering her membership. I'd never get conned into joining this group after staying at Kirra Beach which is sad, because after we stayed at Cascade Lodge in Whistler, Canada, I thought it was great value and a great hotel for families- but their attitude really lets them down.
We have stayed at 'snooty' resorts and hotels before and never experienced such poor attitude from staff, Kirra Beach is far from snooty in facilities or appearance so perhaps staff should lose the 'tude! Maybe a highway motel is more their style?

  • Stayed June 2010, traveled with family
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 1 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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65 reviews from our community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (20)
Date | Rating
  • English first
  • Any
English first
Melbourne
1 review
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed March 17, 2010

My partners parents had Wyndham points that were due to expire and they wanted them used up, so we were told to choose a holiday as a birthday present to us (my partner and I have our birthdays one day apart).
A quick check on TripAdvisor and TUG (Timeshare Users Group) and within half an hour we decided to stay at Wyndham Kirra Beach. The reviews on TripAdvisor were particularly helpful, and recommended if possible getting a room on the beach side and higher than the 6th floor. That's exactly what I did.
We got a two bedroom unit on the 13th floor with a view all the way up Kirra North and would have had one to to the point if someone hadn't incoveniently put a couple of high rises to the right of the Worldmark building. The view could very reasonably be called spectacular. For anyone who didn't grow up in Queensland and holiday at the beaches like I did, it would be mind-blowing.
The unit we had at Worldmark was clean, well set up and extremely modern. The living room had a huge LCD tv and comfortable couch and chairs with lots of cushions. There was a dining room table with six chairs. The main bedroom had a queen size bed, a small safe and an ensuite with a walk-shower (how anyone would break in on the 13th floor I don't know but it was a nice touch). The second bedroom had twin beds and a bathroom/laundry that had a dryer and a shower over the bath. The kitchen was fully set up with everything you could possibly need to cook and clean up, including a dishwasher, microwave, toaster. We wanted for nothing in the kitchen department.
Worldmark provided a welcome pack with some lollies (sweets) and promotional material for some of the local businesses in the area, incuding deals at restaurants within walking distance. They also offered us breakfast until they found out we weren't actually owners ourselves and then tried a very gentle sales pitch about perhaps becoming owners. Aussies do not respond well to pushy sales techniques so it was exactly the right tack to take and I commend the staff on their restraint.
Downsides to the unit/resort were:
- the doona (duvet) on the bed did not have a cover, housekeeping had simply folded a sheet over the doona and put a runner on the bed. It looked nice but didn't cut it as far as being good bedding goes.
- We were provided with three packs of laundry liquid and some toiletries, but would have had to pay for more if we'd needed it.
- There was wine and nibblies in the room, but it operated like a mini-bar system where you would get charged for consuming them. $3 for a large freddo frog is a rip-off in anyone's language. Don't bother, talk a walk down the 7/11 down the road and get your own snacks.
- The resort advertises wireless internet. This is a load of codswallop. The internet is provided by the third party service called myhotspot.com.au and it is, in one word, crap. Don't bother with it, service never goes above 1-2 bars. If you must check the net, go to the Little Lido Espresso Bar @ 72 Griffith St on the main shopping strip in Coolangatta, for the cost of a massive bowl of great coffee they'll give you the internet password and you get great access to go with breakfast. (they ask that you spend a minimum of $5 on food/beverages and then the internet access is complimentary). Much better speed and food than McDonalds!
- The weights machines in the gym were broken when we got there. We had to get our workouts by swimming at the beach!
- We found the bed a bit soft, but that's a personal dislike of ours so it may not bother other people.
- they charged $25 an hour for the use of pushbikes. If you'd come to coolangatta and intended not to drive but use the bikes to get around, this would be ridiculously expensive. Very few bikes were ever taken out, everyone walked or drove.
Now let me talk about the good stuff with this resort, because there's plenty of it.
- The front desk staff were super friendly and helpful.
- In the promotional material we got offers for half price mains at a couple of excellent restaurants within walking distance.
- The sales staff didn't hassle us, one gentle pitch at check-in and one phone call during our stay and that was it. I love the non-pushiness of their approach.
- We had a parking space under the building and when my 70 year old dad cam to visit, they didn't 'notice' that we sneaked him in overnight (we did check it wasn't a busy period).
- The resort had a pool and a spa, which we never used. It also has a small air conditioned gym with a couple of treadmills and a multi-purposes weights machine (great when it works). It also has showers and a sauna.
- Access to the beach is through a key card gate at the front of the resort, the safe swimming area of north Kirra is a short walk. NOte to those not used to the sun in Australia, wear 30+ all the time and do not ever go out in the middle of the day unless you like being burnt to a crisp. We would head out around 3pm and swim til they packed the flags up at 4.30pm, head back for a shower and change then go out for an early dinner.
- All the rooms have individual air-conditioning. It's not super cold but it's very comfortable at 22-23 degrees (especially if you go there in summer when it's 30 degrees and very humid).
- The other guests were friendly without being in your face, and even the kids were well behaved. It was wonderful.
Overall for us, Worldmark Kirra Beach was a fantastic, relaxing beachside holiday where we loafed around and did very little but indulge in swimming, eating and not much else. Exactly what we wanted and we headed home in a very mellow state of mind.
There are heaps of fabulous things to do in Coolangatta but we were stuck on swimming at the beach. I miss it from when I used to live in Queensland and my partner's never really experienced it before, so we had a ball.

Recommended for those who want a no-fuss, leave us alone to do our own thing holiday in a lovely serviced apartment style resort.

  • Stayed February 2010, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
San Francisco, CA
Top Contributor
98 reviews 98 reviews
92 hotel reviews
Reviews in 73 cities Reviews in 73 cities
98 helpful votes 98 helpful votes
4 of 5 stars Reviewed November 2, 2009

We had a wonderful time for 5 nights at this property. We had a two bedroom suite overlooking the "hinterlands." This is the side opposite the beach. The suite was very comfortable and plenty of space. The hotel is nice but is not by any stretch luxiourious. The service is fantastic with extremely helpful front desk staff. We could have done without the sales spiel as we are already members. Great location, so much to do. We did not have a car and found the buses to handy and frequent. Do make a trip to Surfers Paradise and some of the nearby beach towns. One down side, the room had a pervasive smell of really strong curry each night in our room. I guess that is the downside of having kitchens in all the units. It was too much, though.

  • Stayed October 2009, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Birtinya, Australia
Top Contributor
72 reviews 72 reviews
18 hotel reviews
Reviews in 28 cities Reviews in 28 cities
35 helpful votes 35 helpful votes
4 of 5 stars Reviewed September 12, 2009

Spent 6 nights at Wyndham in Kirra Beach. Was a nice room but a hinterland view... avoid that if you can. Unless you like a hinterland view, I guess? Was across the street from the beach and a short walk to some basic shops and restaurants.

One note: My dad was with us and he uses a cane. He had a LOT of trouble walking from the sidewalk, across the beach, to the surf. The sand beach at Kirra is VERY long. I would estimate around 150 yards. I understand this to be the result of sand filling in the 'bay' and ruining the surfing.

Stayed August 2009, traveled with family
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Gold Coast
1 review
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed August 31, 2009

We spent 4 nights at the Wyndham Kirra resort and could not fault it. Having travelled extensively over the last few years we have come to expect a certain standard from our accommodation and the Kirra Beach resort met this in all respects. The resort location is perfect being directly opposite the stunning beach and the room was well maintained and spotless. The resort facilities were also good with our young children loving the pool! This is the third Wyndham resort we have stayed at and the experience has been equally good at all locations. We would definately recommend this resort to other people.

  • Stayed August 2009, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Perth, Western Australia
Contributor
11 reviews 11 reviews
5 hotel reviews
Reviews in 6 cities Reviews in 6 cities
16 helpful votes 16 helpful votes
2 of 5 stars Reviewed August 2, 2008

We had an RCI Timeshare exchange into Wyndham Kirra. From what I'd read, I expected a unit with views of something.No such luck. We had a view of the car park from the first floor. That wasn't the worst of it, though. Because of the position of our apartment, we were woken every morning at 6.30 by the rubbish truck, a little later by the noise associated with the collection of the recycling waste from the garbage room just on the other side of the wall from our bedhead, then, to top it off, we were subjected to the often very noisy banter from the sundry staff who gathered early in the morning on the terrace directly under our apartment.
I objected initially to being put into a first floor unit but there was no help at all from reception staff. We were told that they were 'fully booked'. The truth was that many of the units on higher floors with ocean views were being recarpeted. We were also told how lucky we were to have a newly painted apartment. We didn't go to the Gold Coast to look at the walls!
The lounge and dining furniture were old, threadbare and uncomfortable and inadequate for the number of people the unit could accommodate. The TVs were small and old by today's standards. Apparently, new furniture hasn't quite arrived yet.
On the plus side, the unit was fairly clean and the kitchen, though small, was very well equipped. The beds were excellent even though the cover in our room was torn.

  • Liked — The spacious, comfortable bed.
  • Disliked — The noise and total lack of view.
  • Stayed July 2008, traveled as a couple
    • 2 of 5 stars Value
    • 1 of 5 stars Location
    • 2 of 5 stars Check in / front desk
    • 2 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 2 of 5 stars Service
    • 3 of 5 stars Business service (e.g., internet access)
Was this review helpful? Yes 5
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
WMKB, Resort Manager at Wyndham Vacation Resort Kirra Beach, responded to this review, August 21, 2009
Room 17 has always been described and sold as a three bedroom low floor apartment; views are not advertised for any low floor apartment.
Every five years, Wyndham Vacation Resorts invests in refurbishment of units and during 2008 every unit at Kirra Beach went through the process while occupancy levels remained over 95% for the year.
The lounge and dining room furniture has been replaced for all units in November 2008 and new 32” LCD televisions are replacing older models in each unit.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Qld, Australia
Contributor
14 reviews 14 reviews
11 hotel reviews
Reviews in 10 cities Reviews in 10 cities
21 helpful votes 21 helpful votes
4 of 5 stars Reviewed April 8, 2008

Stayed at Wyndum Worldmark Kirra Beach for a week in March 2008 over easter. Whilst the resort has a liitle bit of age it is maintained immaculately.

The 2 bedroom unit was reasonably large with modern furnishing. The room wasn't immaculately clean with things found behind curtains etc but nothing major.

The resort has a reasonabe sized pool area with spa, sauna, small gym etc. It also has a mini golf course which is good for a half hour of fun. We also enjoyed the free bike hire on a couple of mornings.

The only downsides to the resort was check-in time was 4pm which is very late for aussie resorts(usually 2pm) and whilst we arrive a couple of hours early no attempt appeared to be made to have the room ready any earlier and we didn't receive a call to check in until just after 4pm. To make up for that checkout was midday which gave you a couple of extra hours on the last day. The other downside was the timeshare sales side of the resort which rang most days to invite us to a session even though we were already staying through interval international. They weren't overly pushy though.

As for Kirra, it is a beautiful beach at the quiet end of the gold coast with not a lot in immediate walking distance although development is just starting to take off. Coolangatta is only a 5 min drive and has everything you could want in restauarants shopping etc.

All in all a very good week's holiday.

  • Stayed March 2008, traveled with family
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Check in / front desk
    • 4 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
    • 3 of 5 stars Business service (e.g., internet access)
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Wyndham Vacation Resort Kirra Beach

Address: coyne st winston ave | Kirra Beach, Coolangatta, Queensland 4225, Australia
Location: Australia > Queensland > Gold Coast > Coolangatta
Amenities:
Fitness Center with Gym / Workout Room Free Parking Swimming Pool
Hotel Style:
#1 Best Value Hotel in Coolangatta
#4 Top resorts Hotel in Coolangatta
#5 Family Hotel in Coolangatta
Price Range (Based on Average Rates): $
Number of rooms: 99
Official Description (provided by the hotel):
Quality self contained apartments equipped with everything you need for a relaxing holiday. HEATED resort pool, FREE Austar and undercover parking. King size rooms, full kitchen, large balcony and friendly staff only minutes from GC Airport. ... more   less 
Also Known As:
Worldmark Kirra Beach Hotel Coolangatta

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