We stayed in a 2 bedroom villa in the middle of January 2013. The villa's cleanliness was disgraceful. The rug was not vacuumed, and whoever stayed in the villa before us had a fetish for fake nails because they were EVERYWHERE. In the stairs, (yes in the stairs), in the rug, on the carpet upstairs, and even in between the sheets of the single beds. The toilet in the bottom floor was not cleaned at all (whoever was in there before us did not flush the toilet and there was faeces on the wall and on the toilet paper). The fridge needed a good clean and my children did not step in the 2nd shower because it was dirty. The blinds were filthy and stained.... The villa needed a good once over....
On the other hand the receptionist/manager was very helpful and understanding. The villa was "cleaned" again but it was still not up to a standard that you feel comfortable in. The nails were still everywhere so possibly my definition of cleaning is different to the cleaning contractors.
The weather was very warm, and thank goodness for the air conditioner downstairs. The bedrooms upstairs have ceiling fans but the heat was unbearable to sleep in.
The gardens and the outside area are beautiful and very well maintained, it is a shame there is no pride in putting the effort into the room.
The receptionist assisted us with our requirements to travel to the theme parks and other requests, and was courteous and helpful.
The location of the accommodation is excellent. Walking distance from the shops and beach. So all in all, a beautiful location but based on my experience, I wouldn't stay there again because it was dirty.
If I knew a tip to get a good room I would have applied this to myself! I think it is just luck of t...
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Thank-you for taking the time to write a review and we are glad that you loved the location. I find it quite hard to respond to some aspects of this review. Sometimes things do get overlooked, we are only human after all, however when you brought this to our attention we rectified the situation immediately. The cleaners were sent back to your apartment, twice, re-cleaned the apartment, twice, and found no evidence of your accusations. As to fingernail and faeces, we would never let an apartment in that state. This business is our livelihood and we put our heart and soul into making sure that our guests are comfortable, have clean rooms and get great service. It is a shame that you felt the need to give us such a harsh review when it was totally unwarranted.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.