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“Poor customer service (and filthy old carpet)” 2 of 5 stars
Review of Oaks Calypso Plaza Resort

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Oaks Calypso Plaza Resort
4.5 of 5 Resort   |   99 Griffith Street, Coolangatta, Queensland 4225, Australia   |  
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Ranked #9 of 12 Hotels in Coolangatta
Sydney, Australia
2 reviews
Reviews in 2 cities Reviews in 2 cities
2 helpful votes 2 helpful votes
“Poor customer service (and filthy old carpet)”
2 of 5 stars Reviewed October 27, 2012

Each time I have attempted to approach staff on the desk their reaction has been less than enthusiastic. In the evening yesterday I asked for a new plastic room key, the young girl on reception informed me $20 would be charged to my room. I said that was outrageous and that I have never been asked anywhere to pay $20 for a 50 cent replacement card. The young girl then proceeded to inform me that I should have read the terms and conditions and seemed to take a smug pride in making the statement.
Obviously no "Customer Service" training is given to staff and the customer is a pain for asking for a new key or anything else that make take a little effort.

Room Tip: Make sure the room doesn't have the filthy green carpet.
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  • Stayed October 2012, traveled with family
    • 2 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
OaksCustomerFeedback, Guest Relations Manager at Oaks Calypso Plaza Resort, responded to this review, October 30, 2012
We appreciate you taking the time to comment on your recent stay at Oaks Calypso Plaza Resort. It is disappointing to read of your experiences while staying with us. If you would like to discuss the matters further you can contact our Customer Feedback Team on customerfeedback@theoaksgroup.com.au. We hope to rectify any issues and welcome you back again soon.
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340 reviews from our community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    3.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (105)
Date | Rating
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  • Japanese first
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  • Spanish first
  • Swedish first
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English first
Penang, Malaysia
Top Contributor
147 reviews 147 reviews
52 hotel reviews
Reviews in 71 cities Reviews in 71 cities
78 helpful votes 78 helpful votes
3 of 5 stars Reviewed October 26, 2012 via mobile

I attempted to check in for one night at this hotel. There was a queue four deep with only one person on the desk. Another staffer was running around with paperwork not serving. I had just had surgery and had difficulty standing and still was not provided any assistance. I was offered no assistance at all. After finally checking in I was handed another guest's credit card. This us clearly a family hotel focused on cheap accommodation for noisy families and not customer service

  • Stayed October 2012
    • 2 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
OaksCustomerFeedback, Guest Relations Manager at Oaks Calypso Plaza Resort, responded to this review, October 29, 2012
Thank you for leaving feedback on your recent stay at Oaks Calypso Plaza. We are concerned to read of your experiences and would like the opportunity to discuss the matters with you further. You can contact our Customer Feedback Team on customerfeedback@theoaksgroup.com.au. We do hope to welcome you back again.
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Wagga Wagga
Senior Contributor
24 reviews 24 reviews
21 hotel reviews
Reviews in 14 cities Reviews in 14 cities
66 helpful votes 66 helpful votes
4 of 5 stars Reviewed October 16, 2012

Got a great online deal for a 1 bedroom apartment for wife, 2 y/o and I - 5 nights for $395 all up. Location is very good, Griffith Ave on one side, beach just across the road at rear of hotel. Aldi 150 metres away, with Woolies in a complex beside Twin Towns about 400 metres away. Underground secure parking but no need to move the car unless you plan on visiting other parts of the Gold Coast.

Plenty of restaurants within walking distance, with most of very tempting deals. The 2 pubs nearby not worth visiting - the Surf Clubs are much more family friendly and hospitable.

  • Stayed September 2012, traveled with family
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
OaksCustomerFeedback, Guest Relations Manager at Oaks Calypso Plaza Resort, responded to this review, October 21, 2012
Many thanks for taking the time to comment on your recent stay at Oaks Calypso Plaza Resort. It is wonderful to read that you and your family enjoyed your holiday and felt you received a good deal. We are pleased you found the location convenient to your needs and hope to welcome you back again soon.
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Brisbane
Senior Contributor
38 reviews 38 reviews
16 hotel reviews
Reviews in 17 cities Reviews in 17 cities
11 helpful votes 11 helpful votes
5 of 5 stars Reviewed October 16, 2012

We were very glad we had chosen to stay at Calypso as it was a perfect place to stay as we had our 25yr old son and our nephew staying with us. The apartment we had a dual key which meant there was 1 main door to our apartment then 2 seperate doors for seperate areas. Which means the boys had like a hotel room to themselves and my husband and I had like a 1 bedroon apartment. The location was absolutely perfect across the road from the beach and plenty of cafes/restaurants surrounding the complex. The complex had a great size pool with a waterslide and a wading pool for little ones. The Calypso is a short drive from Coolangatta Airport if you are travelling interstate or international. For us we drove from Brisbane and takes about 1.5hrs. The only negative we have is there is not enough dishwashing powder or liquid. That all depends on what type of stay you are after. We would definitely stay there again and the staff are both helpful and friendly.

Room Tip: All 2 bedroom rooms are poolside as 1 bedroom is roadside.
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  • Stayed October 2012, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
OaksCustomerFeedback, Guest Relations Manager at Oaks Calypso Plaza Resort, responded to this review, October 18, 2012
Many thanks for taking the time to comment on your recent stay at Oaks Calypso Plaza Resort. It is great to read that your apartment suited the needs of your family and you could enjoy having the two separate rooms. We are glad you found the location convenient and our staff were helpful and friendly. We look forward to welcoming you back again soon.
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Singapore, Singapore
Top Contributor
70 reviews 70 reviews
28 hotel reviews
Reviews in 31 cities Reviews in 31 cities
64 helpful votes 64 helpful votes
4 of 5 stars Reviewed October 5, 2012

This is our third stay. It's great for families, pool has a slide. Location is excellent, lots of cafes and restaurants within easy walking distance. The Beach is on the doorstep, buses leave regularly outside Hotel to various attractions, malls etc. Staff were really professional, friendly and very helpful. we like the fact that rooms have a separate bedroom and living area with kitchen facilities. Feels nicer than 'just a hotel room'. having travelled extensively I can see it has some downfalls. no breakfast, no baggage handlers and WIFI costs $22 for 24 hrs and frankly it just doesn't work. I have stayed in 3 different rooms in the last 12 months and had no success in any. The staff said I may have success in the hotel lobby but alas..... Besides, who wants to sit in a hotel lobby doing emails etc.

Stayed October 2012, traveled with family
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
OaksCustomerFeedback, Guest Relations Manager at Oaks Calypso Plaza Resort, responded to this review, October 15, 2012
Many thanks for taking the time to comment on your recent stay at Oaks Calypso Plaza. It is wonderful to read that you have chosen to visit for a third time and continue to enjoy our resort and our facilities. Unfortunately there can be issues with the internet connection and as it is owned by a third party company we ask that our guests contact them directly to sort out any issues. We look forward to welcoming you back again soon.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Sydney, Australia
Senior Contributor
45 reviews 45 reviews
23 hotel reviews
Reviews in 21 cities Reviews in 21 cities
24 helpful votes 24 helpful votes
3 of 5 stars Reviewed October 2, 2012

Toilet not cleaned. No air con. No breakfast / dining, however there are cafes close by. One of the electronic door keys did not work, it was reset but still did not work, a new one had to be issued. Clocks not set to correct time. Very friendly staff, an older gentleman in particular was very knowledgable about the local area. Good location across from the beach, apartment was alright, with 2 balconies. There were lots of families, probably because of the large pool with slide.

  • Stayed September 2012, traveled as a couple
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
OaksCustomerFeedback, Guest Relations Manager at Oaks Calypso Plaza Resort, responded to this review, October 8, 2012
Thank you for taking the time to comment on your recent stay at Oaks Calypso Plaza. We would like to apologise for the issues you experienced while staying with us in regards to the cleaning and maintenance issues. It is great to read that you found our staff friendly and knowledgeable and we look forward to welcoming you back again soon.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Kristiansand, Norway
Senior Contributor
27 reviews 27 reviews
20 hotel reviews
Reviews in 21 cities Reviews in 21 cities
41 helpful votes 41 helpful votes
4 of 5 stars Reviewed September 28, 2012

We stayed here for 5 nights. I would probably not recommend this for couples as the pool is mostly occupied by families with kids at all time. However if you're a beach lion, the Greenmount beach is just a few steps away from the hotel. In other words; the location is excellent and is well worth the price. The rooms on the other hand is quite "80's" so if you expect 4/5 stars rooms you should may consider other options. AND; daily service is not necessarily included in the price (we orderer on hotels.com and this was not included) - something to think about if you expect a daily service when staying at a hotel..

  • Stayed September 2012, traveled as a couple
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
OaksCustomerFeedback, Guest Relations Manager at Oaks Calypso Plaza Resort, responded to this review, October 2, 2012
Thank you for taking the time to comment on your recent stay at Oaks Calypso Plaza. It is great to read that you found the location of our resort suited to your needs. We do cater for couples and families alike, however at certain times of the year, the property does have an influx of families which creates a lot of activity around the property. We regret this may have impacted negatively on your stay at this time. Most of the accommodation packages we offer do not include daily servicing and this is usually done after staying for 7 nights. If you do require additional amenities, you can contact reception and there are options available usually for a small fee. We do hope to have the opportunity to welcome you back again soon.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Oaks Calypso Plaza Resort

Address: 99 Griffith Street, Coolangatta, Queensland 4225, Australia
Phone Number:
Location: Australia > Queensland > Gold Coast > Coolangatta
Amenities:
Beach Business Center with Internet Access Fitness Center with Gym / Workout Room Free Parking Kitchenette Restaurant Swimming Pool
Hotel Style:
#5 Top resorts Hotel in Coolangatta
#5 Luxury Hotel in Coolangatta
Price Range (Based on Average Rates): $
Hotel Class:4.5 star — Oaks Calypso Plaza Resort 4.5*
Number of rooms: 146
Official Description (provided by the hotel):
Oaks Calypso Plaza is a 4.5 star resort centrally located in the heart of Coolangatta, minutes from the airport and a variety of Gold Coast attractions and is located opposite the beautiful Coolangatta Beach. The resort features one and two bedroom self-contained apartments with full kitchen and laundry facilities, most with sheltered balconies that provide ocean or hinterland views. ... more   less 
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Also Known As:
Oaks Calypso Plaza Hotel Coolangatta
Oaks Calypso Plaza Coolangatta

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