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“we found ths stay very very good” 5 of 5 stars
Review of Outrigger Twin Towns Resort

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Outrigger Twin Towns Resort
4.5 of 5 Resort   |   Corner of Griffith and Wharf Streets | Tweed Heads NSW and Coolangatta, Coolangatta, Queensland 4225, Australia   |  
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Ranked #2 of 11 Hotels in Coolangatta
Brisbane, Australia
1 review
“we found ths stay very very good”
5 of 5 stars Reviewed October 26, 2010

it was a great night..found this suitable to our requirements as I am partly disabled..it was a wet night ..all was under one roof and able to use my walker from venue to venue without any trouble only thing wrong was we paid $62 withthe impression we would meet Tommy fleming and this did not happen .....never mind...there must of been a reason!!!!!

  • Stayed October 2010, traveled with friends
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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785 reviews from our community

Traveler rating
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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (312)
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English first
wollongbar
1 review
4 of 5 stars Reviewed October 25, 2010

Very convienent hotel close to everything great service and delicious breakfast would recommend to anyone that would like a relaxing weekand away.

  • Stayed October 2010, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Currimundi, Australia
Senior Reviewer
9 reviews 9 reviews
5 hotel reviews
Reviews in 5 cities Reviews in 5 cities
13 helpful votes 13 helpful votes
5 of 5 stars Reviewed October 25, 2010

We recently stayed at Twin Towns in beautiful Coolangatta QLD. Our trip was for one night as we had a show and stay package to see the Village People (they were awesome). After arriving at The Outrigger Hotel we were greeted by lovely, helpful staff and had a quick check in. Upon our arrival into our room, we were so pleased to see that we had a spectacular view of Greenmount Beach. The room was ample, with a large kitchen and loungeroom. There were two bedrooms, one with a double size bed and the other with 2 singles (as requested by us). Both bedrooms had their own ensuits. The room was very tidy. There was so much entertainment going on in Twin Towns, we did a 'lounge crawl' to check it all out. We ate at Flames restaurant, the food was great and very well priced. We will definitely be back to stay.

  • Stayed October 2010, traveled with friends
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Brisbane, Australia
Reviewer
5 reviews 5 reviews
5 hotel reviews
Reviews in 5 cities Reviews in 5 cities
15 helpful votes 15 helpful votes
5 of 5 stars Reviewed October 25, 2010

Great hotel, friendly staff & convenient location - couldn't ask for more !

  • Stayed October 2010
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Canberra, Australia
1 review
4 of 5 stars Reviewed October 24, 2010

We stayed at Twin Towns Coolangatta in November 2009 with extended family. We had a wonderful experience at Twin towns. We all had rooms on the same floor of the Harbour tower. Our rooms were clean and well appointed and we were thrilled with both the location and the amentities of the resort. We chose this accomodation because it offered an indoor pool, which meant that our young children could swim every day regardless of the weather. An important factor when we only get one trip to the beach a year, and on previous years we have run into a lot of rain. The only down side was that the indoor pool was very chilly. We did bring this to the attention of staff and are hopeful that when we all return again in late January that the problem will be rectified and that we will all be able to enjoy the indoor pool. Otherwise we were very happy with our holiday, from check in (where we were greeted by a very friendly staff member with a tropical flower in her hair - we really knew we had arrived in sunny QLD) to our departure. We are very excited about coming again in a couple of months as we were very appreciative of the excellent condition of the resort (the kids can't wait to play putt-putt golf again too by the way). We would certainly recomend this resort to families with young children.

  • Stayed November 2009, traveled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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QLD
Contributor
13 reviews 13 reviews
4 hotel reviews
Reviews in 11 cities Reviews in 11 cities
10 helpful votes 10 helpful votes
1 of 5 stars Reviewed October 19, 2010

We stayed Outrigger Twin Towns Resort to pick up and drop off my family at the GC airport. Our first stay was the room in the Harbour Tower. It was clean and comfortable and we were really happy we had chosen there. About an 30mins after check in we received a call from the concierge and was asked if there is anything they could help us with. We thought that was very nice.

On our second stay, we had my parents with us. This time we were given a room in the Ocean Tower. It was a little dated but had a nice view of the Tweed river and the ocean. We were settling in when my mum found food crumbs on the floor and we started to look everywhere and found all sorts of things throughout the whole apartment…. Finger nail clippings, hair, dust, foil & plastic pieces, elastic hair tie etc. It was disgusting. Obviously it had not been vacuumed after the last guest. We called the reception and we were told they were sending a housekeeper. A second later they rang back and told us they don’t clean self-contaied apartments, so we had to explain that we had just checked in. We waited quite some time and had to ring the reception again to ask when a housekeeper would come to attend. Finally the floor was cleaned and we went out for a while and when we came back we found the lights in the 1st bed room were not working… the only light that was working in the 1st bed room was one bedside lamp, which had to be switched on & off by pulling the bedside table away from the wall to gain access to the switch. We then discovered the 2nd bed room had one blown light over the bed and one of the bedside lamps could not be switched on & off because the switch was hidden behind the bed. We rang reception again and told them about the issue with lights and were told they would fix them while we were out for dinner. Unfortunately, when we came back, they weren’t fix. They lied to us. We were very disappointed but didn’t bother to ring reception again because we had given up on them.
Then it was time for our showers only to discover that one shower could be used at a time. I had a sometimes cold sometimes hot shower that night.
If you are still planning to stay there, don’t forget to bring your own shampoo & conditioner. They seemed to confuse moisturiser with conditioner. (As a result, I could not wash my hair that night.)
Also while having our showers we discovered the ensuite shower was also on the unclean list with mould, hair & dirty tile grout.
To top it all off, at mid night the bedside clock alarm went off waking us all up. They hadn’t bother to reset the alarm after the last guest left.
That apartment was literally abandoned. It was the ‘worst ever’ room and service we have ever received. I felt that it ruined the last day of my parents’ holiday in Australia.
Before I stayed I read good reviews and some bad reviews, and now I think the experience could be different depending on which tower you stay in. We experienced both in the same month and were surprised with its inconsistency.

  • Stayed October 2010, traveled with family
    • 1 of 5 stars Value
    • 2 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 1 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CaretakerManager, Manager at Outrigger Twin Towns Resort, responded to this review, October 21, 2010
I have contacted this guest forwarding my contact details so I may follow up and respond directly.
On the matters of cleaning and service I take full accountability. Whilst these comments don’t reflect that for which we pride ourselves on and generally are commended specifically for our high standards of both, they are taken very seriously and are being followed up with appropriate management in both housekeeping and reception.
In reference to room stock, this resort offers 116 hotel rooms in the Ocean Tower (refurbished two years ago) 224 suites in the Harbour Tower (new build three years ago) – all of which meet our 4.5 star rating. There are 20 apartments in the Ocean Tower that have requested Holiday Let Management Agreements with Outrigger Hotels & Resorts. The demand for these apartments is high due to the floor space, view and position. Unfortunately, they are privately furnished and can vary against our standard product. It is normal practice we advise guests in advance of booking in this regard. I would suggest we have failed on this occasion in this regard as well. I can also advise that all these owners have been introduced to a company that undertakes refurbishment programs, most of who have already commenced with the upgrade process. Outrigger Hotels & Resorts prides itself on maintaining brand standards and intends to cancel management agreements with owners who choose not to meet with these requirements. Until then, we will continue to advise guests of the condition of this small percentage of our room stock. It is most disappointing we appear to have fallen so short of this guests expectations and I look forward to being contacted directly so we may appropriately resolve our shortcomings on this occasion.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Killarney, Australia
1 review
5 of 5 stars Reviewed October 19, 2010

From the moment I walked in the staff greeted me with a smile. Checkin was so simple. The room was beautiful when I walked in. Very comfortable bedding and lovely decor. Great View. Staff were very friendly and helpful.. Checkout was a breeze. Breakfast was beautiful, but very busy between 8.30-9am but well worth the wait for a seat. Loved the whole experience, especially being a walk through a tunnel to Twin Towns. Thankyou.

  • Stayed October 2010, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Outrigger Twin Towns Resort

Address: Corner of Griffith and Wharf Streets | Tweed Heads NSW and Coolangatta, Coolangatta, Queensland 4225, Australia
Phone Number:
Location: Australia > Queensland > Gold Coast > Coolangatta
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Parking Kitchenette Restaurant Suites Swimming Pool Wheelchair access
Hotel Style:
#2 Top resorts Hotel in Coolangatta
#2 Family Hotel in Coolangatta
#2 Luxury Hotel in Coolangatta
Price Range (Based on Average Rates): $$
Hotel Class:4.5 star — Outrigger Twin Towns Resort 4.5*
Number of rooms: 350
Official Description (provided by the hotel):
Outrigger Twin Towns Resort; famous for sun drenched days and that relaxed beach lifestyle. Enjoy life’s simple pleasures, golden beaches just steps away and space and time to relax to do as little, or as much as you like with the ones you love. A host of guest facilities are at your fingertips. Outrigger Twin Towns Resort is the perfect choice for an affordable, relaxed beach-style holiday getaway! It’s the ideal year-round holiday destination, close to world-class surfing beaches, hinterland winery and river tours and all the Gold and Tweed Coasts have to offer.The resort boasts stylishly appointed hotel rooms and fully self contained one, two and three bedroom apartments overlooking the pristine beaches of the Southern Gold Coast and the sparkling waters of the Tweed River. The resort features two pools, spas, two tennis courts, mini golf course, games room, gymnasium with steam room, outdoor barbeque areas, a Business Centre and a state of the art conference facility.Entertain yourself at the adjacent Twin Towns Club, featuring endless dining and entertainment options, including six restaurants and lounges. Only 3 kms from Gold Coast International Airport and close to the Gold Coasts many attractions, Outrigger is also the perfect base to discover the natural beauty of the Tweed Coast. ... more   less 
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Also Known As:
Outrigger Twin Towns Hotel Coolangatta
Coolangatta Outrigger

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