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“Good Location but very tired Fixtures and Fittings.” 3 of 5 stars
Review of Outrigger Twin Towns Resort

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Outrigger Twin Towns Resort
4.5 of 5 Resort   |   Corner of Griffith and Wharf Streets | Tweed Heads NSW and Coolangatta, Coolangatta, Queensland 4225, Australia   |  
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Ranked #2 of 11 Hotels in Coolangatta
Sydney, Australia.
Contributor
16 reviews 16 reviews
15 hotel reviews
Reviews in 15 cities Reviews in 15 cities
14 helpful votes 14 helpful votes
“Good Location but very tired Fixtures and Fittings.”
3 of 5 stars Reviewed 2 days ago NEW

The size of the 2 bedroom apartment was the best feature but it was very run down with stained carpets and tacky ancient furniture and fixtures. I totally accept the one to four day room cleaning ratio to keep the costs down but to provide just one dishwasher powder sachet and one dishwashing liquid sachet every 4 days is just plain stingy.

Room Tip: The Ocean Tower faces the beach but is partially blocked by another building. Get a Room on the extr...
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  • Stayed December 2014, traveled with friends
    • 5 of 5 stars Location
    • 2 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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785 reviews from our community

Traveler rating
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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (312)
Date | Rating
  • English first
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  • Japanese first
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English first
Tweed Heads, Australia
Contributor
12 reviews 12 reviews
6 hotel reviews
Reviews in 7 cities Reviews in 7 cities
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed 3 days ago NEW

As locals we decided to rent a two bedroom apt for a weekend to celebrate a friends retirement. The location and view from the 13th floor apt was amazing, staff at check in and out were nice and friendly. Able to walk everywhere. The sofa which I believe is also a bed was pretty terrible. And the fridge really needed an update. Overall we had a great weekend, as this is an older resort it is time to get the owners to update their units, whilst not unpleasant just very dated and needs some modernising. We did report the sofa and the bad fridge to reception on check out.

Room Tip: I would ask for an apt overlooking the beach, however I am sure that the other view. (Harbour) would...
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  • Stayed December 2014, traveled with friends
    • 3 of 5 stars Value
    • 3 of 5 stars Rooms
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Flinders View
Reviewer
5 reviews 5 reviews
Reviews in 3 cities Reviews in 3 cities
5 of 5 stars Reviewed 5 days ago NEW

I had family & friends stay from all over Australia for a special birthday-all of us very impressed with the accommodation, the staff, & the position. Staff friendly & helpful. Walked everywhere for entertainment & restaurants. The Signatures Restaurant was amazing, the food was spectacular!

Room Tip: Apartments are the way to go with family & any length of stay. All rooms had decent views
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  • Stayed December 2014, traveled with family
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GMOutrigger, General Manager at Outrigger Twin Towns Resort, responded to this review, 4 days ago
Thank you for taking the time to write and share your experiences. The team and I sincerely appreciate it. Thank you for choosing to spend your birthday at Outrigger Twin Towns Resort, we are truly honoured.

Pleased to read of your enjoyment of the resort and our service delivery from our team.
It sounds like you have had a wonderful stay exploring Coolangatta and we very much look forward to welcoming you back soon.
Kind regards
Leah Matters
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Logan City, Australia
Senior Reviewer
7 reviews 7 reviews
3 hotel reviews
Reviews in 5 cities Reviews in 5 cities
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed 5 days ago NEW

My friend and I went away for a one night getaway we were surprised at the two queen sized beds in the room.The view was great from the fifth floor we could see the whole main street of Coolangatta and the ocean room between the buildings.The breakfast at the resturant had great service and wonderful food selections.The resort is within walking distance to main shopping centres and the beach.The twin towns club has great resturants and cafes which you can access from the foyer..

Room Tip: The higher up you go the better the view is.
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  • Stayed December 2014, traveled with friends
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GMOutrigger, General Manager at Outrigger Twin Towns Resort, responded to this review, 4 days ago
Thank you for writing such a wonderful review and for choosing to spend your one night getaway with us at Outrigger Twin Towns Resort.

Your feedback appreciated and gratefully received. It is an honour to be your host and we look forward to welcoming you back soon.

Kind Regards
Leah Matters
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
West calder
Senior Contributor
22 reviews 22 reviews
14 hotel reviews
Reviews in 14 cities Reviews in 14 cities
13 helpful votes 13 helpful votes
4 of 5 stars Reviewed 5 days ago NEW

Stayed her 5 nights in December on a bed and breakfast basis, nice room in the beach facing tower. Drove down from Brisbane hotel has a free underground car park very pleasant staff and of course is connected to the Twin Towns Service Club with numerous restaurants and the Pokies. Nice breakfasts were had, the beach is a stroll away and Danger Point a short walk away, a great area for surfers.

Room Tip: The higher the room the better the view
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  • Stayed December 2014, traveled as a couple
    • 3 of 5 stars Value
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GMOutrigger, General Manager at Outrigger Twin Towns Resort, responded to this review, 4 days ago
Thank you so very much for taking the time to write and provide valuable feedback on your recent stay with us at Outrigger Twin Towns Resort. It was an absolute pleasure to share your review with the team.

We look forward to welcoming you back in the near future.
Kind Regards
Leah Matters
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Perth
Reviewer
4 reviews 4 reviews
3 hotel reviews
Reviews in 4 cities Reviews in 4 cities
4 of 5 stars Reviewed 1 week ago

We booked the Show and Stay Package for Joan Armatrading on December 13 2014. This was great, we did learn from it that we needed to be at the hotel earlier so we could unpack, relax get ready and have dinner then show. The dinning options at Twin Towns Services Club are busy and we had to rush to make the show. However we rushed as when we first booked into the room it was just so relaxing that you wanted to slow down. The bed and sheets were very comfortable, water pressure in the bathroom great. We loved it so much we would definately book this again.

Room Tip: WE had a room that we could see the beach.
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  • Stayed December 2014, traveled as a couple
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GMOutrigger, General Manager at Outrigger Twin Towns Resort, responded to this review, 4 days ago
Thank you for choosing to stay at Outrigger Twin Towns Resort and for taking the time to write and share your review. We are thrilled you enjoyed your stay with us here in Coolangatta.

Your comments on the facilities is greatly appreciated and we are so pleased that you were able to include a show during your stay. We received rave reviews on Joan Armatrading and are extremely privileged that she chose to include Twin Towns in her last ever world tour.
We look forward in welcoming you back to Outrigger Twin Towns Resort in the near future.

Wishing you and your family a very Merry Christmas.

Kind Regards
Leah Matters
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
QLD
Senior Contributor
24 reviews 24 reviews
11 hotel reviews
Reviews in 10 cities Reviews in 10 cities
26 helpful votes 26 helpful votes
5 of 5 stars Reviewed 1 week ago

Our family of 5 recently stayed in the hotel for a three night getaway. Loved our harbour tower views, and the rooms are very quiet and peaceful. The resort has a good outdoor pool and spa, which our kids thoroughly enjoyed. There is also an indoor pool, which we were forced to used during some cold windy weather. The temperature in the indoor pool could be raised a bit - it was quite cold to get into. The buffet breakfast at Signatures restaurant was fantastic and we looked forward to this each morning. My only negative would be that our room was showing some signs of age - nothing that a good re-paint wouldn't fix. The bed was very comfy and we also liked that the room had 3 tvs in total - bonus! Thanks Twin Towns - we will be back.

Room Tip: Harbour tower has better water views (but not the ocean - Tweed river and beyond to the ocean).
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  • Stayed December 2014, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GMOutrigger, General Manager at Outrigger Twin Towns Resort, responded to this review, 1 week ago
Thank you for choosing to spend your family holiday with us again at Outrigger Twin Towns Resort and for sharing your experiences via Tripadvisor; the team and I sincerely appreciate it.

We are thrilled to read that you enjoyed the facilities, the destination and Signatures Restaurant which is a favourite for breakfast for locals and guests alike. Feedback regarding the overall appearance and condition of the resort is welcomed and appreciated.

We hope to have the pleasure of welcoming you and your family back again in the near future.
Kind Regards
Leah Matters
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Outrigger Twin Towns Resort

Address: Corner of Griffith and Wharf Streets | Tweed Heads NSW and Coolangatta, Coolangatta, Queensland 4225, Australia
Phone Number:
Location: Australia > Queensland > Gold Coast > Coolangatta
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Parking Kitchenette Restaurant Suites Swimming Pool Wheelchair access
Hotel Style:
#2 Luxury Hotel in Coolangatta
#2 Top resorts Hotel in Coolangatta
#2 Family Hotel in Coolangatta
Price Range (Based on Average Rates): $$
Hotel Class:4.5 star — Outrigger Twin Towns Resort 4.5*
Number of rooms: 350
Official Description (provided by the hotel):
Outrigger Twin Towns Resort; famous for sun drenched days and that relaxed beach lifestyle. Enjoy life’s simple pleasures, golden beaches just steps away and space and time to relax to do as little, or as much as you like with the ones you love. A host of guest facilities are at your fingertips. Outrigger Twin Towns Resort is the perfect choice for an affordable, relaxed beach-style holiday getaway! It’s the ideal year-round holiday destination, close to world-class surfing beaches, hinterland winery and river tours and all the Gold and Tweed Coasts have to offer.The resort boasts stylishly appointed hotel rooms and fully self contained one, two and three bedroom apartments overlooking the pristine beaches of the Southern Gold Coast and the sparkling waters of the Tweed River. The resort features two pools, spas, two tennis courts, mini golf course, games room, gymnasium with steam room, outdoor barbeque areas, a Business Centre and a state of the art conference facility.Entertain yourself at the adjacent Twin Towns Club, featuring endless dining and entertainment options, including six restaurants and lounges. Only 3 kms from Gold Coast International Airport and close to the Gold Coasts many attractions, Outrigger is also the perfect base to discover the natural beauty of the Tweed Coast. ... more   less 
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Also Known As:
Outrigger Twin Towns Hotel Coolangatta
Coolangatta Outrigger

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