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“Very nice stay” 4 of 5 stars
Review of Outrigger Twin Towns Resort

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Outrigger Twin Towns Resort
4.5 of 5 Resort   |   Corner of Griffith and Wharf Streets | Tweed Heads NSW and Coolangatta, Coolangatta, Queensland 4225, Australia   |  
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Ranked #2 of 11 Hotels in Coolangatta
QLD
Senior Reviewer
7 reviews 7 reviews
3 hotel reviews
Reviews in 6 cities Reviews in 6 cities
6 helpful votes 6 helpful votes
“Very nice stay”
4 of 5 stars Reviewed November 10, 2011

Nice clean room. When we asked for more milk for the room we were given some. Staff were friendly. Entertainment close by, in terms of music and beach and shopping. We had trouble finding parking in the blue area so we pinched a spot in the red. No one complained- good job too as there should have been parking for us. Food was brilliant- a fabulous selection. Too much for my little belly- but great if you want to pig out. Brekky had everything from cereal, toast to fully selection of breakfast. They even warm up waffles and make you pancakes while you wait. If you want an omelette, that too!

Room Tip: 321 is an end room- where you can see the main street and the beach. It has a balcony and you can wa...
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  • Stayed November 2011, traveled with friends
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Caretaker255335, General Manager at Outrigger Twin Towns Resort, responded to this review, November 14, 2011
Thank you for taking the time to write about your recent experience at Outrigger Twin Towns Resort.

We were delighted to read your review and all comments relating to Signatures Restaurant (buffet breakfast restaurant) will be forwarded onto the Food and Beverage team at Twin Towns Services Club for their team to receive their well deserved recognition. Hope to see you again very soon!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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781 reviews from our community

Traveler rating
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (308)
Date | Rating
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English first
Glendene,New Zealand.
Senior Reviewer
6 reviews 6 reviews
3 hotel reviews
Reviews in 4 cities Reviews in 4 cities
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed November 9, 2011

A lovely place to stay. The reception and all staff are excellent. Lovely clean room and bathroom. No view of ocean only view we got was of the pool and forecourt. Front tower will give the unhindered ocean view if you can get in to it. Apart from that a lovely place to stay and highly recommended.

Room Tip: Ask for an ocean view and ensure you have got it before paying.
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  • Stayed October 2011, traveled as a couple
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Caretaker255335, General Manager at Outrigger Twin Towns Resort, responded to this review, November 14, 2011
Thank you for the glowing review regarding your stay and our team. Our goal and what we as a team strive for is providing distinctive service to our guests. The team were elated to read your review and we hope to welcome you back again to Outrigger Twin Towns Resort.
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Bundaberg
1 review
4 of 5 stars Reviewed November 9, 2011

Very good overall. Will consider again in future. Enjoyed everything.
I will NOT use facebook.

  • Stayed November 2011, traveled with friends
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Brisbane, Australia
1 review
5 of 5 stars Reviewed November 9, 2011

We have stayed on numerous occasions in the past few years and always come back for the atmosphere of the Resort and the courteous staff employed. This was a special celebrating my 70th Birthday. We usually arrive early and don't have any trouble with booking in as the room is usually ready and have always received a room which we have requested. We always find the food very good and the staff very friendly including all staff. We would have no hesitation in recommending these facilities to anyone as it is close to all amenities.

Room Tip: As high as possible with a ocean view
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  • Stayed November 2011, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Caretaker255335, General Manager at Outrigger Twin Towns Resort, responded to this review, November 14, 2011
Happy 70th Birthday! It is really pleasing to hear that your stay was enjoyable especially since it was a special occasion. We are delighted to read that your experiences with Outrigger Twin Towns Resort keep you coming back. We look forward to welcoming you back to the resort soon.
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Auckland New Zealand
Reviewer
4 reviews 4 reviews
4 hotel reviews
Reviews in 4 cities Reviews in 4 cities
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed November 8, 2011

We stayed only one night at Outrigger because of proximity to the airport. Outrigger was unique in our Australian accomodation experience in that it offered two double beds in one bedroom.
Only comment is that there was no-one to assist with the trolley and unloading luggage from our car and into the lift except the young woman on reception. She was very helpful, but there should have been someone else available. Room was very pleasant, nice view, clean and modern. Easy parking. Good value as breakfast was included. We weren't very excited about the entertainment and restaurants available at the adjacent tower but there are plenty of other attractions in the area. Overall, a very good option.

  • Stayed November 2011, traveled as a couple
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Caretaker255335, General Manager at Outrigger Twin Towns Resort, responded to this review, November 14, 2011
Thank you for taking the time to write and provide valuable feedback in relation to your recent stay with us at Outrigger Twin Towns Resort.

We are pleased to read that you enjoyed your stay and that most aspects met your expectations. Please note that we have limited porter services available for those requiring assistance with luggage however our Guest Service Managers are available 24 hours a day to support the reception team and are able to offer assistance in lieu of the porters.

Twin Towns Services Club owns and operates all entertainment, food and beverage facilities at the resort. All feedback has been provided to them directly. We hope to see you again in the near future.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Orange NSW Australia
2 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed November 1, 2011

One of the best disabled rooms that I have come across. I would definately stay here again.

Room Tip: Staff members are wonderful
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  • Stayed October 2011, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Caretaker255335, General Manager at Outrigger Twin Towns Resort, responded to this review, November 2, 2011
Thank you for your review regarding the resort and our team. We very pleased to read that we were able to accommodate you comfortably during your stay. Look forward in welcoming you back in the near future.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Australia
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed November 1, 2011

We stayed at Outrigger Twin Towns in Coolangatta mid October. We stayed for 4 nights in room 1532 overlooking the harbour. It was a fantastic room with ocean views. The staff at Outrigger were fantastic. A special thanks to Chris, Ben and Joe for all their help in making our stay more enjoyable. The accomodation was fantastic. We had a roomy 2 bedroom apartment style room. Rooms are clean and fresh and well appointed. Cleverly hidden laundry and nice kitchen facilities for those bacon and eggs in the morning. King size beds in the rooms and ensuite for each bedroom. The resort facilities are great too. Gym, tennis court, putt putt, indoor and outdoor pools and games room for the kids.Heaps of balcony space and the deck chairs were used each and every day, from watching magnificent thunder storms to whales playing off the coast in the morning. Location is great with a choice of restaurants to tempt even the fussiest palate. Much quieter than Surfers Paradise (thankfully!!!)we found that Outrigger Coolangatta a perfect base for exploring the region. Highly recommended, especially if you get room 1532 and are with family or friends.

Room Tip: 1532!!!! The best views with an fresh apartment like feel.
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  • Stayed October 2011, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Caretaker255335, General Manager at Outrigger Twin Towns Resort, responded to this review, November 2, 2011
Thank you once again for taking the time to write a review about your recent experience with Outrigger Twin Towns Resort.

We are thrilled with the glowing review and are very proud of the team with special mention of Chris, Ben & Joe. We hope that we have the opportunity to welcome you back and assist in creating more fantastic holiday memories!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Outrigger Twin Towns Resort

Address: Corner of Griffith and Wharf Streets | Tweed Heads NSW and Coolangatta, Coolangatta, Queensland 4225, Australia
Phone Number:
Location: Australia > Queensland > Gold Coast > Coolangatta
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Parking Kitchenette Restaurant Suites Swimming Pool Wheelchair access
Hotel Style:
#2 Family Hotel in Coolangatta
#2 Top resorts Hotel in Coolangatta
#2 Luxury Hotel in Coolangatta
Price Range (Based on Average Rates): $$
Hotel Class:4.5 star — Outrigger Twin Towns Resort 4.5*
Number of rooms: 350
Official Description (provided by the hotel):
Outrigger Twin Towns Resort; famous for sun drenched days and that relaxed beach lifestyle. Enjoy life’s simple pleasures, golden beaches just steps away and space and time to relax to do as little, or as much as you like with the ones you love. A host of guest facilities are at your fingertips. Outrigger Twin Towns Resort is the perfect choice for an affordable, relaxed beach-style holiday getaway! It’s the ideal year-round holiday destination, close to world-class surfing beaches, hinterland winery and river tours and all the Gold and Tweed Coasts have to offer.The resort boasts stylishly appointed hotel rooms and fully self contained one, two and three bedroom apartments overlooking the pristine beaches of the Southern Gold Coast and the sparkling waters of the Tweed River. The resort features two pools, spas, two tennis courts, mini golf course, games room, gymnasium with steam room, outdoor barbeque areas, a Business Centre and a state of the art conference facility.Entertain yourself at the adjacent Twin Towns Club, featuring endless dining and entertainment options, including six restaurants and lounges. Only 3 kms from Gold Coast International Airport and close to the Gold Coasts many attractions, Outrigger is also the perfect base to discover the natural beauty of the Tweed Coast. ... more   less 
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Also Known As:
Outrigger Twin Towns Hotel Coolangatta
Coolangatta Outrigger

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