We recently spent 3 nights at the Quest in a 1 bedroom apartment. The apartment had a sofa bed for the kids, a full kitchen and laundry facilities.
The good: Really great location, right in the heart of the city - about a 5 minute walk to the shopping mall and a huge choice of restaurants all within a 3 to 10 minute walk. The staff member who checked us in was very nice and very helpful (we didn't really have any contact with any other staff members). Free parking. It was clean. Bed was comfortable.
The not great: While the apartments were serviced, they did not service on Sundays. They also did not replenish the shampoo, soap, etc during our 3 night stay. There was only 1 bar of soap (instead of the usual 2), which meant having to constantly transfer it from the basin to the shower. I realize that none of these things are a big deal - but just not quite up to scratch for a 4 1/2 star rated property. I probably could have gone down to the front desk to get shampoo and soap, but expect that these things should just be taken care of automatically. Some of the furniture was showing a bit of wear, the decor was kind of sparse and didn't have any character.
They knew that our reservation included children and that we needed to use the sofabed. Yet it hadn't been made up. When I discovered this and rang the front desk, they were going to send up a rollaway as there was noone there from housekeeping to make up the bed. I asked them to just provide me with the sheets and we made it ourselves. No big deal and I certainly didn't mind making a bed - but something that really should have just been taken care of without us having to chase it up.
Other: To be fair, I don't think serviced apartments are really my thing. I like the service and ammenities of an actual hotel (a nice lobby, room service, restaurant, pool, etc.). I know that a lot of people love having the kitchen and laundry in the apartment - but I really don't want to cook or do laundry when we are on a getaway. I can see how they would be useful and cost saving if you were staying somewhere for a longer length of time.
The Quest really was perfectly adequate - just nothing special. We probably would stay here again, because the location was so good. To be fair, my husband was more impressed with this place than I was.
- Official Description (provided by the hotel):
- Quest Wollongong is conveniently located in the heart of Wollongong CBD, 100 metres to restaurants, cafes, cultural attractions, shopping precinct, Wollongong’s harbour and beaches are a short stroll away. The property features a combination of one and two bedroom serviced apartments. Our spacious self contained apartments offer separate living space to the bedroom, providing an ideal alternative to a traditional hotel room. Apartments feature fully equipped kitchen, spacious living/ dining area, bathroom, private laundry facilities and separate work desk. Our two bedroom apartments offer space and privacy, featuring two bedrooms, two bathrooms and a separate spacious living and dining area. We also offer on-site secure car parking (at $10.00 per space, per night – one car per apartment), internet access, and meeting/conference facilities for up to 20 delegates. A home away from home in Wollongong ... more less
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