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“Ok place - but great location” 3 of 5 stars
Review of Quest Wollongong

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Quest Wollongong
4.5 of 5 Hotel   |   59 - 61 Kembla St, Wollongong, New South Wales 2500, Australia   |  
Hotel amenities
Ranked #8 of 16 Hotels in Wollongong
NSW Australia
Top Contributor
65 reviews 65 reviews
48 hotel reviews
Reviews in 32 cities Reviews in 32 cities
88 helpful votes 88 helpful votes
“Ok place - but great location”
3 of 5 stars Reviewed July 10, 2011

We recently spent 3 nights at the Quest in a 1 bedroom apartment. The apartment had a sofa bed for the kids, a full kitchen and laundry facilities.

The good: Really great location, right in the heart of the city - about a 5 minute walk to the shopping mall and a huge choice of restaurants all within a 3 to 10 minute walk. The staff member who checked us in was very nice and very helpful (we didn't really have any contact with any other staff members). Free parking. It was clean. Bed was comfortable.

The not great: While the apartments were serviced, they did not service on Sundays. They also did not replenish the shampoo, soap, etc during our 3 night stay. There was only 1 bar of soap (instead of the usual 2), which meant having to constantly transfer it from the basin to the shower. I realize that none of these things are a big deal - but just not quite up to scratch for a 4 1/2 star rated property. I probably could have gone down to the front desk to get shampoo and soap, but expect that these things should just be taken care of automatically. Some of the furniture was showing a bit of wear, the decor was kind of sparse and didn't have any character.

They knew that our reservation included children and that we needed to use the sofabed. Yet it hadn't been made up. When I discovered this and rang the front desk, they were going to send up a rollaway as there was noone there from housekeeping to make up the bed. I asked them to just provide me with the sheets and we made it ourselves. No big deal and I certainly didn't mind making a bed - but something that really should have just been taken care of without us having to chase it up.

Other: To be fair, I don't think serviced apartments are really my thing. I like the service and ammenities of an actual hotel (a nice lobby, room service, restaurant, pool, etc.). I know that a lot of people love having the kitchen and laundry in the apartment - but I really don't want to cook or do laundry when we are on a getaway. I can see how they would be useful and cost saving if you were staying somewhere for a longer length of time.

The Quest really was perfectly adequate - just nothing special. We probably would stay here again, because the location was so good. To be fair, my husband was more impressed with this place than I was.

  • Stayed July 2011, traveled with family
    • 3 of 5 stars Value
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
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67 reviews from our community

Traveler rating
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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    3 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    3.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (22)
Date | Rating
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  • English first
  • French first
  • German first
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English first
midnorthcoast
Top Contributor
67 reviews 67 reviews
36 hotel reviews
Reviews in 35 cities Reviews in 35 cities
48 helpful votes 48 helpful votes
5 of 5 stars Reviewed April 19, 2011

We had a one bedroom apartment at the rear of the building. The apartment was very quiet even on Friday and Saturday night (with the window open). In Wollongong central you really need to be at the rear of the building as it is very noisy at night, sirens wailing etc. . We could walk to restaurants and it was one block to the main shopping centre, the location is very convenient. The bed was comfortable, the combined bathroom, laundry was a reasonable size and the towels were large and soft. The only negatives I could find for this apartment were :
1. shower was over the bath (not a problem if you are in reasonable health)
2 .no free wifi

  • Stayed April 2011, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
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Coffs Harbour, Australia
Senior Contributor
28 reviews 28 reviews
8 hotel reviews
Reviews in 19 cities Reviews in 19 cities
12 helpful votes 12 helpful votes
4 of 5 stars Reviewed January 20, 2011

On check in we discovered we were upgraded to 8 floor which gave us great view of the 5 islands. We would stay here again as were able to walk to shops ,restaurants etc. The kitchen, bathrooms and laundry facilities are great.
However, some of the furnishings are becoming a little tired and the bed in the main bedroom is 2 singles pushed together which is less than comfortable. Also bedroom door needs to be left open to feel aircon at night. The garbage truck which comes early each morning disturbing your sleep is annoying especially since we were on holidays.

  • Stayed January 2011, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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Portland, Oregon
Senior Reviewer
6 reviews 6 reviews
4 hotel reviews
Reviews in 6 cities Reviews in 6 cities
13 helpful votes 13 helpful votes
4 of 5 stars Reviewed December 31, 2010

The one bedroom we stayed in faced the street and there was a lot of chatter in the street late at night. Ask for a room at the rear. Nevertheless, I would stay here again. I walked almost everywhere and when I didn't, the bus was very convenient and free.
No free wifi, no fitness center, but a huge bathroom with a washer/dryer, and a nice kitchen. At this point in our trip, we were tired of eating out and the grocery store and takeout restaurants are within blocks.

  • Stayed September 2010, traveled as a couple
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Sydney, Australia
Top Contributor
146 reviews 146 reviews
102 hotel reviews
Reviews in 67 cities Reviews in 67 cities
435 helpful votes 435 helpful votes
4 of 5 stars Reviewed December 9, 2010

This was our second stay in a 2 bed apartment becuase the property excels with service and is an easy walk to Wollongong Entertainment Centre.

This time we had an 8th floor room with views to the beach and escarpment and heard no one else while we were there. Our room was q q and as there was only the 3 of us ideal (originally it may have been 2 adult couples but my parents went to the Chifley).

Cehck in was quick and efficient and with the zooom parked securely (inc) undercover Guru rested while I did the rush into the city (oh 2 mins) and bought a few essentials for GDs event.

Dinner at Ha Long Bay - Top Notch Vietnamese open at 5pm (esp improtant when you need to be somewhere at 6.30) just don't order too much.

Event over and done withback we traversed through the drunken teenagers and collapsed into bed. be aware reception is closed later in the evening ut in all honesty these are apartments and with a breakfast pack and water in the room and nearby bars open late do you really need someone to smile and say hi when you return at 11pm!

Breakfast...took the lazy opton..was going to cook in room but the menu at lee and me looked adventurous and it was only a short walk down the street. Be aware it is difficult to find as it appears to be a clothing outlet with a few stools on the street. Eggs Benny top level, lovely T2 selection and pancakes or "the roll" worthy of a 5* breakfast. 3 pax less than 20ph!

Negatives.....no pool......oh well never mind.....because it all depends on what you want and usually in the Gong i want what Quest has

  • Stayed December 2010, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Sydney
2 reviews
Reviews in 2 cities Reviews in 2 cities
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed January 2, 2010

We stayed here during the New Years celebrations. The rooms were very spacious and nicely decorated. It had everything you would want. The location was central and close to the mall and restaurants. What stood out though was the friendly service we received. The reception greeted us warmly and was very helpful in directing us to places to eat and what to do. Great place to stay.

  • Stayed December 2009, traveled with friends
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Sydney
Reviewer
3 reviews 3 reviews
Reviews in 2 cities Reviews in 2 cities
5 of 5 stars Reviewed April 5, 2009

Having booked with lastminute for a room with a spa the 3 star (you must be kidding!!) City Beach Motel was $175 for the night. When I got there I turned around and walked straight out. The motel was a dated, filthy DUMP. I found Medina (155) and then Quest($145). No spa but a one bedroom serviced apartment did me fine. Motel wouldn't refund neither would last minute. QUEST gets my vote, even tho its not close to the beach.

  • Stayed March 2009, traveled on business
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Quest Wollongong

Address: 59 - 61 Kembla St, Wollongong, New South Wales 2500, Australia
Location: Australia > New South Wales > Wollongong
Amenities:
Free High Speed Internet ( WiFi ) Wheelchair access
Hotel Style:
Ranked #8 of 16 Hotels in Wollongong
Price Range (Based on Average Rates): $$
Hotel Class:4.5 star — Quest Wollongong 4.5*
Number of rooms: 42
Official Description (provided by the hotel):
Quest Wollongong is conveniently located in the heart of Wollongong CBD, 100 metres to restaurants, cafes, cultural attractions, shopping precinct, Wollongong’s harbour and beaches are a short stroll away. The property features a combination of one and two bedroom serviced apartments. Our spacious self contained apartments offer separate living space to the bedroom, providing an ideal alternative to a traditional hotel room. Apartments feature fully equipped kitchen, spacious living/ dining area, bathroom, private laundry facilities and separate work desk. Our two bedroom apartments offer space and privacy, featuring two bedrooms, two bathrooms and a separate spacious living and dining area. We also offer on-site secure car parking (at $10.00 per space, per night – one car per apartment), internet access, and meeting/conference facilities for up to 20 delegates. A home away from home in Wollongong ... more   less 
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