We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

“good food, terrible service” 3 of 5 stars
Review of Rocksalt Bar and Grill - CLOSED

Rocksalt Bar and Grill
1 Marine Drive, Wollongong, New South Wales, Australia
02 4228 7111
Improve this listing
Price range: $9 - $51
Cuisines: Grill, Contemporary
More restaurant details
Restaurant details
Good for: Special occasions
Dining options: Dinner, Breakfast, Late Night, Reservations
Wollongong, Australia
1 review
2 helpful votes 2 helpful votes
“good food, terrible service”
3 of 5 stars Reviewed November 3, 2012

our night began beautifully with drinks on the verandah but went downhill from there. we sat down at 7 and ordered shortly after. there were only 3 other tables in the restaurant, yet we didn't receive our meals until well after 9.30. there was only 1 bartender and 1 waiter, and we had to ask repeatedly for drinks etc until we got them. the food was lovely however the bad service put a bad taste in our mouths.

  • Visited October 2012
    • 3 of 5 stars Value
    • 2 of 5 stars Atmosphere
    • 1 of 5 stars Service
    • 4 of 5 stars Food
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.

88 reviews from our community

Visitor rating
Rating summary
Date | Rating
  • English first
  • Any
English first
Sydney, Australia
1 review
“Loved it!!”
5 of 5 stars Reviewed October 28, 2012

Even though it was a quite busy lunchtime, my husband and I were seated in a quieter area. The service was fantastic, helpful and attentive the whole time. The food was just amazing. We had the oysters, fish and pork belly for entree and the steak for mains, all cooked and seasoned to perfection. The dessert was to die for and our wine was continually topped up. My husband and I go to quite a few restaurants throughout Sydney and the Gong and we can be hard to please but this restaurant was most definately in our top 5. We will definately be going back again soon.

  • Visited October 2012
    • 4 of 5 stars Value
    • 4 of 5 stars Atmosphere
    • 5 of 5 stars Service
    • 5 of 5 stars Food
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Wollongong, Australia
Senior Contributor
45 reviews 45 reviews
27 restaurant reviews
Reviews in 25 cities Reviews in 25 cities
41 helpful votes 41 helpful votes
“Forget It !!!!!”
2 of 5 stars Reviewed October 1, 2012

Went with friends on Friday 28th September.Where to start.There was a save the Orangutang function next to our table so forget any kind of conversation why was this was not in a private function room !!.The tables are too small for 4 people we asked if we could have a larger table nearby this request was ignored even though no one sat at the other table whilst we were there.The service was mixed very slow at the start.
The bread was good.The soft shell crab was very good.
The steaks looked good but were tastless and the mash potatoe had so much butter in it that it became an oily mess you just could not eat it.The salmon was ok.Overall It was not value for money overpriced and very dissapointing.I would give Rocksalt a miss.

  • Visited September 2012
    • 1 of 5 stars Value
    • 1 of 5 stars Atmosphere
    • 3 of 5 stars Service
    • 2 of 5 stars Food
Was this review helpful? Yes 4
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
2 reviews
Reviews in 2 cities Reviews in 2 cities
7 helpful votes 7 helpful votes
“No prams allowed.”
1 of 5 stars Reviewed August 10, 2012 via mobile

We didn't even get the opportunity to make it through the door! Five mom' s & their toddlers (in prams) thought a Thursday lunch would be nice. We arrived at 11.30am but were told they only opened at 12pm. It was cold & windy and we were left to wait outside. Just before 12pm the staff said there was another 5 min wait or so. We asked if we could head in and wait at a table. Then we were asked if we had a booking which we didn't. We were then informed that they were probably booked out because it was the last few weeks of a Livingsocial deal. And the staff didn't believe there was enough room in the restaurant with the prams as it was 'much smaller now' than before. To top it off, we were asked if perhaps we wanted a business card. How exactly was a card going to feed all of us! Better customer service from the start would be useful and letting people (especially with kids) know what's going on.
So we headed down to the harbour where we were welcomed kids & all and had a good lunch.

Was this review helpful? Yes 6
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.

Travelers who viewed Rocksalt Bar and Grill also viewed

Wollongong, New South Wales
Wollongong, New South Wales
Wollongong, New South Wales

Owners: What's your side of the story?

If you own or manage Rocksalt Bar and Grill, register now for free tools to enhance your listing, attract new reviews, and respond to reviewers.