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“Nice Room, very accomodating” 4 of 5 stars
Review of Novotel Wollongong Northbeach

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Novotel Wollongong Northbeach
4.0 of 5 Hotel   |   2-14 Cliff Road, Wollongong, New South Wales 2500, Australia   |  
Hotel amenities
Ranked #6 of 16 Hotels in Wollongong
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1,155 reviews from our community

Traveler rating
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (98)
Date | Rating
  • English first
  • French first
  • German first
  • Spanish first
  • Any
English first
Bowral, Australia
Senior Reviewer
8 reviews 8 reviews
3 hotel reviews
Reviews in 6 cities Reviews in 6 cities
2 helpful votes 2 helpful votes
2 of 5 stars Reviewed August 23, 2014

This was the first time i stayed here, and i have to say, i was very surprised at how dated the rooms and the overall hotel is. I found it overpriced, however the position and view was nice. disappointing.

  • Stayed August 2014, traveled on business
    • 2 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service

Review collected in partnership with Accorhotels.com

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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
NovotelWollongong, Manager at Novotel Wollongong Northbeach, responded to this review, September 19, 2014
Dear Andrew S,

Thank you for your review. I am sorry to hear that you were disappointed with your stay. We do appreciate that the hotel may show its age at times but we do our best to keep it clean, tidy and well maintained.

I am glad to hear that you enjoyed our wonderful location and views. If you would like to discuss your stay further please do not hesitate to contact me on h1654-fo18@accor.com.

Again, thank you for your feedback and we hope to be able to welcome you back to the hotel in the future.

Kind regards,

Alana Quirke
Guest Relations Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Contributor
13 reviews 13 reviews
3 hotel reviews
Reviews in 6 cities Reviews in 6 cities
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed August 20, 2014

Novotel offers a range of facilities to utilise while you are staying there. They have a mini gym, pool, lobby etc etc. the view is amazing during sunrise/sunset. If you're going on a business trip near woollongong, I would recommend to stay with novotel.

  • Stayed November 2013, traveled on business
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
NovotelWollongong, Manager at Novotel Wollongong Northbeach, responded to this review, September 10, 2014
Dear Enthusiast4u,

Thank you for your great review. We are so pleased to hear that you enjoyed your time with us and made the most of our facilities during your stay.

We are very lucky to have such beautiful surroundings and are glad you had time to enjoy these too. We look forward to welcoming you back in the near future.

Kind regards,

Alana Quirke
Front Office Assistant Manager
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Canberra, Australia
Reviewer
3 reviews 3 reviews
3 hotel reviews
Reviews in 3 cities Reviews in 3 cities
3 helpful votes 3 helpful votes
3 of 5 stars Reviewed August 17, 2014

Great location, Great views from the balcony rooms. Staff not as friendly as previous stays. The guest quality is reducing. We had a room full of young gentlemen playing electronic games, drinking and smoking next door until 2am. There were a number of guests smoking on the balconies making it uncomfortable to sit outside and enjoy the view.

  • Stayed July 2014, traveled as a couple
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service

Review collected in partnership with Accorhotels.com

Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
NovotelWollongong, Manager at Novotel Wollongong Northbeach, responded to this review, September 10, 2014
Dear ROB3838,

Thank you for taking the time to provide feedback regarding your stay. We appreciate your comments and have taken them on board. We pride ourselves on providing exceptional customer service and are very disappointed to hear that you did not experience this during your stay.

I apologise for any disappointment or inconvenience you experienced during your stay and hope that we can welcome you back soon.

Kind Regards,

Alana Quirke
Front Office Assistant Manager
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Singapore, Singapore
Reviewer
5 reviews 5 reviews
4 hotel reviews
Reviews in 4 cities Reviews in 4 cities
25 helpful votes 25 helpful votes
4 of 5 stars Reviewed August 15, 2014

The staff at the reception were nice and friendly, providing advice on where to go. The hotel is also within walking distance to the beaches. The only downside is the lack of complimentary wifi though there is a complimentary 30 min or 8 MB limit per day at the lobby.

  • Stayed August 2014, traveled with family
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service

Review collected in partnership with Accorhotels.com

Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
NovotelWollongong, Manager at Novotel Wollongong Northbeach, responded to this review, September 10, 2014
Dear YeeKhai,

Thank you for your feedback. It is always a pleasure for our staff to know they have provided our guests with great service.

We appreciate both your positive and constructive comments as this helps us to review the products and services that we offer.

We hope to see you again in the near future enjoying our fantastic location!

Kind regards,

Alana Quirke
Front Office Assistant Manager
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Coffs Harbour, Australia
Senior Contributor
29 reviews 29 reviews
9 hotel reviews
Reviews in 18 cities Reviews in 18 cities
14 helpful votes 14 helpful votes
3 of 5 stars Reviewed August 12, 2014

My wife and I spend two nights here on recommendation. Great location, great view, staff were friendly enough. But, we were supposed to have a queen bed and had two doubles, Wi-Fi is $11 per hour or $24 per day. Parking $15 per night. Breakfasts were good but the evening meal was terrible. The meat was off and they took it back to the kitchen and cooked another piece and it was also bad. Best seafood restaurant just down the road. Stay there again? I don't think so.

Room Tip: Make sure you get what you pay for.
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  • Stayed August 2014, traveled as a couple
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
NovotelWollongong, Guest Relations Manager at Novotel Wollongong Northbeach, responded to this review, August 13, 2014
Dear Guest,
Thank you for taking the time to offer us your feedback regarding your stay. We appreciate your comments and have taken them on board. I passed the feedback you gave regarding the meals onto our Executive Chef for review.
I apologise for any disappointment or inconvenience you experience during your stay and hope that we can welcome you back soon. Please do not hesitate to contact me if you wish to discuss any further details regarding this stay on (02) 4224 3111
Kind regards
Kirsten
Guest Relations Manager
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Additional Information about Novotel Wollongong Northbeach

Address: 2-14 Cliff Road, Wollongong, New South Wales 2500, Australia
Location: Australia > New South Wales > Wollongong
Amenities:
Bar / Lounge Beach Fitness Center with Gym / Workout Room Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#4 On the Beach Hotel in Wollongong
#5 Luxury Hotel in Wollongong
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Novotel Wollongong Northbeach 4*
Number of rooms: 204
Official Description (provided by the hotel):
Located just one and a half hours south of Sydney in the beautiful Illawarra, Novotel Wollongong Northbeach is one of New South Wales’s most popular getaway and business venues. Situated opposite North Wollongong beach, the 4 1/2 star hotel boasts 204 accommodation rooms and spa suites featuring stunning ocean and mountain views. The hotel caters for both the leisure and business traveller, offering a range of facilities and services including a swimming pool, spa, sauna, fitness centre, day spa, restaurant and two bars. ... more   less 
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Also Known As:
Novotel Wollongong Northbeach Hotel Wollongong
Accor Wollongong Northbeach
Wollongong Novotel

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