We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

“Not as good as we thought” 3 of 5 stars
Review of The Observatory

Best prices for your stay
Enter dates for best prices
Check In mm/dd/yyyy Check Out mm/dd/yyyy
Show Prices
Compare best prices from top travel sites
Save
You added The Observatory to your Saves list
The Observatory
40 William St, Port Macquarie, New South Wales 2444, Australia   |  
  |  
Hotel website
  |  
  |  
Hotel amenities
Ranked #1 of 42 Hotels in Port Macquarie
Melton, Australia
Contributor
14 reviews 14 reviews
6 hotel reviews
Reviews in 6 cities Reviews in 6 cities
11 helpful votes 11 helpful votes
“Not as good as we thought”
3 of 5 stars Reviewed February 20, 2013

My partner and I stayed at The Observatory Hotel in Port MacQuarie in January 2013. From the description of the hotel on their website I was expecting a lot. However, it didn't live up to my expectations and I would stay elsewhere if visiting Port MacQuarie again.
Pros:
Good size overall apartment (1 bedroom)
Good furnishings

Cons:
Extremely small bathroom
No air-conditioning in bedroom
A good 20 minute walk to heart of town
Extremely noisy
Indoor pool should be re-named "Kiddie" Pool

We stayed on the first floor, so very little view. Couples above us stayed out on balcony past midnight (which is fine by me as it was a beautiful night) but they were so loud we couldn't hear ourselves speak on the balcony below so had to retreat indoors and shut the french doors.
We visited Rydges whilst in Port MacQuarie and we would stay there next time, closer to town, on beach.

Room Tip: Don't start on Level 1, too noisy and no view.
See more room tips
  • Stayed January 2013, traveled as a couple
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Tracey20100, General Manager at The Observatory, responded to this review, February 23, 2013
Thank you for taking the time to leave your feedback. We are disappointed that we did not meet your expectations on every level, however, we are pleased to hear you liked your apartment and the furnishings. January is certainly the busiest time in Port and being school holidays it is more noisy than usual. We do, however, have a 'No Party Policy' and an after hours on-site manager to deal with any noise issues should you encounter them during your stay.

Thanks again for taking the time to leave your feedback. We will pass on your suggestions to the team.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Write a Review

635 reviews from our community

Traveler rating
    406
    183
    40
    5
    1
See reviews for
117
341
16
49
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (226)
Date | Rating
  • English first
  • German first
  • Any
English first
Newcastle, Australia
Reviewer
4 reviews 4 reviews
3 hotel reviews
Reviews in 4 cities Reviews in 4 cities
4 of 5 stars Reviewed February 19, 2013

loved the size and feel of our apartment. Great location over looking water. My concern is the room was not cleaned properly, there were bits of soap on floor in shower (dont know if it was cleaned) the floors were filthy especially the rugs. the whole apartment need a thorough spring clean. I wrote this on feedback form however yet to hear from them. Other than that enjoyed our stay, well equiped and spacious.

  • Stayed January 2013
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Tracey20100, General Manager at The Observatory, responded to this review, February 23, 2013
Thank you for your feedback. We are pleased to read that you enjoyed your apartment, the location and views, however, we are sorry to hear about your comments regarding the cleaning. I have passed on your feedback to our Housekeeping Manager to ensure that this issue is rectified. We sincerely apologise.

We hope to see you again.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Wollongong
2 reviews
Reviews in 2 cities Reviews in 2 cities
25 helpful votes 25 helpful votes
5 of 5 stars Reviewed February 16, 2013

Have just enjoyed a 4 day stay to the Observatory. Twelve months ago stayed in a comfortable Hotel room. This time a friend and I had an Ocean View two-bedroom apartment on the sixth floor.What a superb, totally unspoilt view - just pure nature! The staff are cheerful, helpful and efficient. The pool even enticed this usually reluctant swimmer. It's a bonus having the "Cafe" and "Scampi Restaurant" in the same complex plus the delightful, Scandinavian shop "for Good". Another real treat is the highly regarded restaurant "TheStunnedMullet" a few metres up the road. Some handy shops are only a short walk away as well. I can't imagine anywhere better to stay in Port Macquarie. Only one problem - the bedroom blinds clatter when the sliding doors are open - curtains would solve this annoyance.

Room Tip: Higher rooms with Ocean Views
See more room tips
  • Stayed February 2013, traveled with friends
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Tracey20100, General Manager at The Observatory, responded to this review, February 22, 2013
Thank you for your amazing review!! It's great that you loved you view and location.

We're pleased to hear you had the chance to enjoy the pool and the onsite cafe and restaurant. We are also very lucky to be so close to The Stunned Mullet Restaurant - a top spot for a special meal.

Thanks again for taking the time to leave such a lovely review and we look forward to seeing you again.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Sydney
Top Contributor
61 reviews 61 reviews
55 hotel reviews
Reviews in 52 cities Reviews in 52 cities
44 helpful votes 44 helpful votes
5 of 5 stars Reviewed February 15, 2013

Forth floor apartment with beautiful balcony staring at the ocean- magnificent.

Cafe's down stairs sell horrific coffee but the food on the strip was quite good albeit expensive.

Will return here again.

  • Stayed February 2013, traveled with family
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Tracey20100, General Manager at The Observatory, responded to this review, February 22, 2013
Thank you for your great review.

We are pleased to hear you enjoyed the view and the location and the nearby restaurants. Sorry to hear the coffee wasn't to your liking.

Hope to see you next time!
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Orange, Australia
Contributor
18 reviews 18 reviews
13 hotel reviews
Reviews in 9 cities Reviews in 9 cities
18 helpful votes 18 helpful votes
4 of 5 stars Reviewed February 14, 2013

This was our first visit to the Observatory and was a great experience, we had an Ocean View apartment for three days and it is a very short walk to town for shopping etc. and just around the corner is a great deal for buffet meals at the bowling club and below for other meals and drinks, the staff are very obliging and pleasant.
The apartment was very clean and well maintained.
The only minor downside is there is only one lift in each tower which can make for a long wait at times but we were on holiday so this wasn,t a major problem for us.

Room Tip: Try for a high ocean apartment they have less traffic noise
See more room tips
  • Stayed February 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Tracey20100, General Manager at The Observatory, responded to this review, February 22, 2013
Thank you for your lovely review.

We are pleased you enjoyed all aspects of your stay.

We look forward to welcoming you next time.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Sydney, Australia
1 review
4 of 5 stars Reviewed February 8, 2013

I spent 2 nights there and it was very enjoyable. I was staying in one of the rooms facing the ocean. The staff was very friendly and willing to help. They have a swimming pool (about 1.2 metre deep) and a sauna.
The room was on the smaller side but apart from that it was all good.

  • Stayed January 2013, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Tracey20100, General Manager at The Observatory, responded to this review, February 10, 2013
Thank you for your lovely review. We are very pleased you were able to enjoy the onsite facilities and found our staff to be friendly and helpful. You stayed in an ocean view hotel room which is ideal for 1-2 night stays. We also have self-contained apartments which are very spacious and are fully-self contained if you are interested in a larger apartment.

Thank you again for taking the time to leave a review. We look forward to welcoming you next time you visit Port Macquarie.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Darwin, Australia
Senior Contributor
31 reviews 31 reviews
18 hotel reviews
Reviews in 24 cities Reviews in 24 cities
13 helpful votes 13 helpful votes
5 of 5 stars Reviewed February 6, 2013 via mobile

We had the special and a wonderful two bedroom apartment on 6th floor for bargain price. Very spacious with folding glass doors to balcony. Everything you need with great takeaway breakfasts and meals from the cafe and restaurant downstairs. Helpful staff and location, location, location. We loved the Port and the Boardwalk is spectacular.

Stayed February 2013, traveled as a couple
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Tracey20100, General Manager at The Observatory, responded to this review, February 7, 2013
Thank you for your great review! We are pleased to hear that you loved the location and the view from your apartment and that you also enjoyed the Milkbar cafe and Scampis seafood bar and grill on site.

We look forward to welcoming you again on your next visit to Port.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Hotels you might also like...
mm/dd/yyyy mm/dd/yyyy
Price Your Stay

Been to The Observatory? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about The Observatory

Address: 40 William St, Port Macquarie, New South Wales 2444, Australia
Phone Number:
Location: Australia > New South Wales > Port Macquarie
Amenities:
Bar / Lounge Beach Free Parking Children Activities ( Kid / Family Friendly ) Kitchenette Restaurant Suites Swimming Pool Wheelchair access
Hotel Style:
#1 Romantic Hotel in Port Macquarie
#1 Business Hotel in Port Macquarie
#1 Top resorts Hotel in Port Macquarie
#1 On the Beach Hotel in Port Macquarie
#1 Family Hotel in Port Macquarie
Price Range (Based on Average Rates): $$
Number of rooms: 81
Official Description (provided by the hotel):
Enjoy the spectacular ocean views at The Observatory Hotel, located opposite Port Macquarie's Town Beach and only a short riverside stroll into the town centre. Choose from 1, 2 & 3 bedroom open plan apartments, hotel rooms or luxury penthouses all with contemporary finishes and state-of-the-art appliances. The Observatory is the region's most awarded apartment hotel - winning the most pretigious Australian Property of the Year Award at the 2010 Hotel & Motel Accommodation Association Awards for Excellence. ... more   less 
Reservation Options:
TripAdvisor is proud to partner with Booking.com and Odigeo so you can book your The Observatory reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
Also Known As:
The Observatory Hotel Port Macquarie
Observatory Hotel Port Macquarie
Observatory Resort Port Macquarie

Owners: What's your side of the story?

If you own or manage The Observatory, register now for free tools to enhance your listing, attract new reviews, and respond to reviewers.