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“Fantastic Location” 5 of 5 stars
Review of Waters Edge Port Macquarie

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Waters Edge Port Macquarie
3.5 of 5 Hotel   |   1 Buller Street, Port Macquarie, New South Wales 2444, Australia (Formerly Country Comfort Port Macquarie)   |  
Hotel amenities
Ranked #19 of 42 Hotels in Port Macquarie
Certificate of Excellence 2014
Sydney
Top Contributor
55 reviews 55 reviews
21 hotel reviews
Reviews in 27 cities Reviews in 27 cities
30 helpful votes 30 helpful votes
“Fantastic Location”
5 of 5 stars Reviewed July 12, 2013

Port Macquarie has certainly changed in the time i have known it. It is a trendy beach side town with great dining and coffee as well as some interesting sites such as the Koala Hospital and Roto House next door. As far as accommodation goes, nothing beats the amazing location of the Waters Edge Country Comfort Inn. Not far from great cafes and the stunning new Glasshouse Art gallery and Performance Centre it also offers a friendly welcome and kind staff. The breakfast buffet is among the best I have seen in Australian country or smaller town motels/hotels.

Room Tip: Ask for a room with a water view.
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  • Stayed June 2013, traveled with friends
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Waters E, Operations Manager at Waters Edge Port Macquarie, responded to this review, July 19, 2013
Thank you for sharing your review.

It is such a pleasure to read that you enjoyed everything about your stay at Waters Edge Port Macquarie.

We look forward to welcoming you back again soon.

Kind Regards,

Corinne Adams
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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152 reviews from our community

Traveler rating
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (63)
Date | Rating
  • English first
  • German first
  • Russian first
  • Any
English first
Bathurst, Australia
Senior Contributor
48 reviews 48 reviews
24 hotel reviews
Reviews in 30 cities Reviews in 30 cities
25 helpful votes 25 helpful votes
4 of 5 stars Reviewed July 5, 2013

Stayed here for work, the check-in process was good. The rooms were very clean and modern. The bedding was comfortable, and I particularly liked the pillow! Only downfall was that I was staying on the second floor and had to take my suitcase up the stairs with me. Was not informed if they had a lift, nor directed to one if they did!

  • Stayed July 2013, traveled on business
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Waters E, Manager at Waters Edge Port Macquarie, responded to this review, July 11, 2013
Thank you for taking the time to share your great experience on Trip Advisor.

I was pleased to read that your stay at Waters Edge Port Macquarie was a pleasant one. From the room’s facilities being clean and modern, to the staff being friendly. I’m sure these comments will help other travellers find suitable accommodation.

You are correct in saying we do not have a lift, however our staff are happy to assist with taking luggage up the flight of stairs.

Once again, thank you for your great feedback and we hope to welcome you back in the near future.

Kind Regards,

Corinne Adams
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Gosford, Australia
Contributor
11 reviews 11 reviews
6 hotel reviews
Reviews in 6 cities Reviews in 6 cities
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed June 29, 2013

the hotel was good, clean and service above average. Had room service for dinner twice, arrived quickly and good food and sensible serving size. Could have done with another blanket, but I could have asked for that. But why only 1 hour free internet? Not so good for business travellers.

  • Stayed June 2013, traveled on business
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Waters E, Operations Manager at Waters Edge Port Macquarie, responded to this review, July 11, 2013
Thank you for sharing your comments of Waters Edge Port Macquarie.

Great to hear that you thought our staff were above average and the hotel was clean. At Waters Edge, we strive on providing the best that our facilities have to offer and excellence in customer service.

I was happy to hear that you enjoyed your two room service dinners. I have passed your feedback onto our head chef.

Thank you for your feedback in regards to the internet. We currently offer one hour complimentary and then it is charged at a small rate after that. We are currently investigating other options for our wireless internet.

Thank you again for choosing to stay with us and we hope to welcome you back on your next visit to Port Macquarie.

Kind Regards,


Corinne Adams
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Sunshine Beach, Australia
Top Contributor
77 reviews 77 reviews
11 hotel reviews
Reviews in 30 cities Reviews in 30 cities
43 helpful votes 43 helpful votes
4 of 5 stars Reviewed June 28, 2013

Waters Edge Boutique Hotel is a nice very place to stay. Quite expensive but you get what you pay for. Lovely water views from the rooms and walking distance to Restaurants and clubs.
The only drawback is some of the hotel reservations staff are not that friendly and the girl we checked us in was actually very rude. Not the sort of thing you expect in such a ritzy accommodation.

Room Tip: Make sure you ring and make a booking in advance to get a better rate.
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  • Stayed May 2013, traveled with friends
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Waters E, Operations Manager at Waters Edge Port Macquarie, responded to this review, June 28, 2013
Thank you for sharing your comments of Waters Edge Port Macquarie.

I was pleased to read that you thought it is a very nice place to stay!

Please accept my sincere apologies that the customer service provided was not up to our usual high standard. At Waters Edge, we strive on providing the best that our facilities have to offer and excellence in customer service. I have sent you a message to investigate the matter further and would appreciate your feedback once again.

Thank you again for choosing to stay with us and we hope to welcome you back on your next trip to Port Macquarie.

Kind Regards,


Corinne Adams
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Melbourne Australia
Reviewer
4 reviews 4 reviews
3 hotel reviews
Reviews in 3 cities Reviews in 3 cities
2 helpful votes 2 helpful votes
3 of 5 stars Reviewed June 27, 2013

On arrival we were disappointed our hotel view was an ugly rooftop instead of the water view asked for when we booked. Ryan the manager kindly changed our room to a view of the pool which was more expensive and waived the extra cost, but my disappointment was the absolute non existence of service in their resteraunt and after 15 minutes of queing just for a table in an empty resteraunt we went elsewhere. Also no lifts, dragging a suitcase up to the first floor when tired is not on, sorry.

Room Tip: plan to eat out in one of the local eateries not the hotel's.
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  • Stayed June 2013, traveled as a couple
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 2 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Waters E, Operations Manager at Waters Edge Port Macquarie, responded to this review, June 28, 2013
Thank you for your feedback regarding your stay at Waters Edge Port Macquarie.

In regards to the room you selected, it was one of our standard rooms. Standard Rooms are our most economical rooms and have varied views of the car park or street. To receive views of the River or Canals, you would need to book one of our Deluxe Rooms or Superior River View Rooms. I was happy to hear that Ryan was able to sort out an upgrade at a small cost to a room with a view.

Please accept my sincere apologies that the service was lacking in the Restaurant. I have passed this feedback onto our Food and Beverage team to ensure it doesn’t happen in the future.

You are correct in saying we do not have a lift, however our staff are happy to assist with taking luggage up the flight of stairs.

I would like to assure you that your feedback is crucial to the continual improvement of the hotel. As a valued guest we not only wish to meet your expectations, but exceed your expectations.

Once again, thank you for your feedback and we hope to welcome you back to Waters Edge Port Macquarie on your next visit to Port Macquarie.

Kind Regards,

Corinne Adams
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
australia
Contributor
14 reviews 14 reviews
11 hotel reviews
Reviews in 11 cities Reviews in 11 cities
8 helpful votes 8 helpful votes
3 of 5 stars Reviewed June 24, 2013 via mobile

I stayed here for three nights for work purposes. The staff were very helpful and polite. However the rooms are very tired looking and the rooms at the front are noisy Also the breakfast is quite economical but basic

  • Stayed June 2013
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Waters E, Operations Manager at Waters Edge Port Macquarie, responded to this review, June 28, 2013
Thank you for sharing your comments of Waters Edge Port Macquarie.

Great to hear that you thought our staff were helpful and polite. At Waters Edge, we strive on providing the best that our facilities have to offer and excellence in customer service.

Thank you again for choosing to stay with us and we hope to welcome you back on your next visit to Port Macquarie.

Kind Regards,


Corinne Adams
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
singapore
Senior Contributor
27 reviews 27 reviews
27 hotel reviews
Reviews in 22 cities Reviews in 22 cities
28 helpful votes 28 helpful votes
3 of 5 stars Reviewed June 23, 2013

It was an average stay that commensurate with the price paid for. The rooms were relatively clean though there were some (permanent) stains which I suppose the current cleaning staff would not be able to do much about. The TV was good with HD pictures for both standard channels and Austar and there were ample parking space. The minor inconvenience was that I could not get the Wifi connected on my iphone and had to move around the hotel until I got the connection at the lobby, and stayed there for an hour to use the free wifi (why only an hour, many of the motels in Port Mac provides free 24 hr Wifi). This is not a bad place to stay as a stopover as the location is also very good with plenty of food nearby.

  • Stayed June 2013, traveled with friends
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Waters E, Operations Manager at Waters Edge Port Macquarie, responded to this review, June 28, 2013
Thank you for your comments regarding your recent stay at Waters Edge Port Macquarie.

I was happy to read that you thought the cleanliness of the hotel was thorough. We do strive for an extremely high standard here at Waters Edge Port Macquarie.

Great to also read that you also enjoyed the ample parking spaces and the TV with multiple digital and foxtel channels.

Please accept my apologies that wifi did not work in your room, however happy to hear that it worked in the hotel lobby. I have passed this onto our IT department, who will hopefully be able to sort the issue.

I would like to assure you that your feedback is crucial to the continual improvement of the hotel. As a valued guest we not only wish to meet your expectations, but exceed your expectations.

Once again thank you for your feedback and hope to welcome you back to Waters Edge Port Macquarie in the near future.

Kind Regards,


Corinne Adams
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Waters Edge Port Macquarie

Address: 1 Buller Street, Port Macquarie, New South Wales 2444, Australia (Formerly Country Comfort Port Macquarie)
Location: Australia > New South Wales > Port Macquarie
Amenities:
Bar / Lounge Free High Speed Internet ( WiFi ) Free Parking Children Activities ( Kid / Family Friendly ) Restaurant Room Service Shuttle Bus service Swimming Pool
Hotel Style:
Ranked #19 of 42 Hotels in Port Macquarie
Price Range (Based on Average Rates): $
Hotel Class:3.5 star — Waters Edge Port Macquarie 3.5*
Number of rooms: 61
Official Description (provided by the hotel):
Waters Edge Port Macquarie boasts 61 rooms on the picturesque Hastings River and is the only venue that is centrally located by foot between Settlement City and Port Central Shopping Centre's.Eat, Play and Stay at Port Macquarie – the majority of our rooms feature private balconies, water views, ensuite, Queen or King beds, one hour complimentary WiFi per day, Foxtel, free on-site parking, a la carte room service, guest laundry, newly remodelled swimming pool with children’s wading pool, playground and direct jetty and river access.You can either relax around the pool, enjoy the views of the Hastings River from Edge cafe or join us at On The Edge Waterfront Restaurant and bar enjoying some of the local cuisine of the Hastings Region. On The Edge, is the perfect setting for dining, with a fully cooked buffet breakfast and the bar open from 5pm to end your day in style or to provide the perfect start to a special evening. The refurbished conference and restaurant facilities can accommodate a board meeting for eight delegates, to a corporate cocktail function for 250, with packages to suit all budgets and requirements. All conference rooms feature air-conditioning, natural lighting, flexible room layouts and the latest technology including broadband access and wifi, combined with our packages guarantee a great working environment.If you are to stay, play, visit or relax we are here to make this your home away from home by providing a comfortable, intimate and welcoming setting on the Waters Edge of Port Macquarie ... more   less 
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