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“Happy to return” 4 of 5 stars
Review of Waters Edge Port Macquarie

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Waters Edge Port Macquarie
3.5 of 5 Hotel   |   1 Buller Street, Port Macquarie, New South Wales 2444, Australia (Formerly Country Comfort Port Macquarie)   |  
Hotel amenities
Ranked #19 of 42 Hotels in Port Macquarie
Certificate of Excellence 2014
Australia
Top Contributor
87 reviews 87 reviews
59 hotel reviews
Reviews in 35 cities Reviews in 35 cities
72 helpful votes 72 helpful votes
“Happy to return”
4 of 5 stars Reviewed May 27, 2013

My wife and I stayed two nights in a 2nd floor standard twin room during May. Check in was quick and easy. Although our room faced Butler Street, traffic noise was not an issue. The rooms are quite spacious and clean. The bed was very comfortable (although the castors meant it moved quite easily if you leaned against it). The room included a microwave. A plus is that Waters Edge still offers complementary biscuits with the tea and coffee - a feature which seems to be getting a lot rarer. One thing for guests to note is that the bathroom has dispensers rather than individual toiletries. My wife was particularly taken with the art work in the corridors.

We chose the hot breakfast option which at $25 for 2 people was excellent value and in addition to a wide range of cereals on both days included sausages, scrambled egg, bacon, tomato, hash brown and mushrooms. The restaurant offers a great view over the water.

There is wireless internet available - the first hour is free and then charges apply.

Waters Edge is located on the fringe of the Port Macquarie CBD and is within easy walking distance of shops and attractions. Parking is at the front of the motel and is not undercover - our only minor quibble is that when we arrived it was raining quite heavily and as the entranceway is not covered we ended up quite wet getting out of the car and checking in. The car-park is fairly "tight" for cars with an average turning circle.

We consider our rate of $119 represented good value, and we would be very happy to stay again. Guests should note that there is a 2% surcharge for credit cards, and I have to commend the check-in staff for how clearly they stated this "up front" when checking in.

TC

  • Stayed May 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Waters E, Operations Manager at Waters Edge Port Macquarie, responded to this review, June 10, 2013
Thank you for taking the time to share your wonderful experience on Trip Advisor.

I was pleased to read that your stay at Waters Edge Port Macquarie was a pleasant one. From the room’s facilities and added extras such as the biscuits to its fine location, I’m sure these comments will help other travellers find suitable accommodation.

We are certainly located in a convenient location. As you mentioned, Waters Edge Port Macquarie is within easy walking distance of shops and attractions.

Once again, thank you for your great feedback and we hope to welcome you back in the near future.

Kind Regards,
Corinne Adams
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152 reviews from our community

Traveler rating
    56
    51
    34
    9
    2
See reviews for
20
71
5
25
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (63)
Date | Rating
  • English first
  • German first
  • Russian first
  • Any
English first
London, United Kingdom
Senior Contributor
31 reviews 31 reviews
25 hotel reviews
Reviews in 27 cities Reviews in 27 cities
51 helpful votes 51 helpful votes
5 of 5 stars Reviewed May 12, 2013

This is a great hotel for a stopover on a long road trip like ours. Stayed in a triple room and we were pleasantly surprised with a balcony and great view over the pool/ water. Room was clean and spacious. Having sun downers on the deck over looking the water is a huge reward after a long drive. It's in a good location within walking distance to some restaurants. We did not have dinner here but had the buffet breakfast and at 15 au dollars it was a bargain. Be sure to visit the Koala hospital!

  • Stayed April 2013, traveled with friends
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Waters E, Operations Manager at Waters Edge Port Macquarie, responded to this review, May 20, 2013
Thank you for choosing Waters Edge Port Macquarie and for your five star review!

It is great to read how much you enjoyed our hotel and how convenient it is for your stop-over on your long road trip. I was also pleased to read you enjoyed our location and great views over the pool and onto the water.

Thank you again for your review and we hope to welcome you back again soon.

Kind Regards,
Corinne Adams
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Sydney, Australia
Contributor
15 reviews 15 reviews
12 hotel reviews
Reviews in 14 cities Reviews in 14 cities
10 helpful votes 10 helpful votes
4 of 5 stars Reviewed May 6, 2013

Good standard motel located right on the waters edge. Rates are very fair for what is on offer.
Five minutes walk to the CBD. Clean, well maintained room with good quality linen and towels. Good for an overnight break if heading up or down the NSW coast or for an extended stay in Port Macquarie.

Room Tip: No lift to upper floor so ask for a ground floor room when making reservation if you have mobility p...
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  • Stayed April 2013, traveled as a couple
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Waters E, Operations Manager at Waters Edge Port Macquarie, responded to this review, May 20, 2013
Thank you for stopping over at Waters Edge Port Macquarie on your recent trip and thank you for your review.

It is so great to read how convenient your stay was, our location certainly is one of our best features. Along with value for money and our friendly staff, makes Waters Edge Port Macquarie a great place for business or leisure.

I was happy to read that your experience was a positive one. On behalf of the team at Waters Edge Port Macquarie, we hope to welcome you back again soon.

Kind Regards,
Corinne Adams
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Perth, Australia
Reviewer
4 reviews 4 reviews
4 hotel reviews
Reviews in 2 cities Reviews in 2 cities
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed April 28, 2013

Arriving after a long day of flying, we checked into a river view
room (108) and were most impressed at the wonderful view. The room was
clean, comfortable and well priced. We ordered room service food, which we
found surprisingly good. On our return to Port Macquarie 3 days later, we were booked into Sails Resort, We were assigned a decidedly run down suite at about twice the price for 2 nights. After a sleepless night kept awake by drunken revellers ( wedding function) and another function booked for the next night, enough was enough !. Called Waters Edge and was advised a room was available (same room 108) and they would allow an early check in. It was like coming home.!!!
Will definitely return, this is an excellent value property in a superb location.

.

  • Stayed April 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Waters E, Operations Manager at Waters Edge Port Macquarie, responded to this review, May 3, 2013
Thank you for choosing Waters Edge Port Macquarie and for taking the time to post your review of your recent stay. I was very happy to read that you enjoyed your first stay, and that you enjoyed it so much you decided to come back again on an unplanned trip for the second time a couple of days later. Once again thank you for your feedback and we hope to welcome you back again in the near future. Kind Regards, Corinne Adams
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Sydney, Australia
Contributor
14 reviews 14 reviews
6 hotel reviews
Reviews in 6 cities Reviews in 6 cities
3 helpful votes 3 helpful votes
3 of 5 stars Reviewed April 23, 2013

Reasonable rooms, clean, nice view(s) and well located near to the town and clubs. I enjoyed my stay at the motel until just before 5am when one of the guests must have decided to do his/her laundry. My room, number 218 was near/almost opposite to the guest laundry and the laundry door is kept open. The guest laundry is inside the building. The noise of the full washing cycle kept me awake. I did mention this to the girl at reception when I checked out and she said it was a 24 hour laundry guest service.

Room Tip: If you are a light sleeper please ask to be located away from the guest laundry.
See more room tips
  • Stayed April 2013, traveled with family
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Waters E, Operations Manager at Waters Edge Port Macquarie, responded to this review, May 3, 2013
Thank you for your comments regarding your recent visit to Waters Edge Port Macquarie. I was pleased to read that you enjoyed our rooms, view and location.

In regards to the guest laundry, I do sincerely apologise that your sleep was interrupted by another guest using this facility. In response to your feedback we have placed a sign requesting guests to be considerate of other guests and only operate the guest laundry between the hours of 7am-10pm.

I would like to assure you that your feedback is crucial to the continual improvement of the hotel. As a valued guest we not only wish to meet your expectations, but exceed your expectations.
Once again thank you for your feedback and we hope to welcome you back to Waters Edge Port Macquarie in the near future.

Kind regards,
Corinne Adams
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
australia
Contributor
18 reviews 18 reviews
14 hotel reviews
Reviews in 14 cities Reviews in 14 cities
9 helpful votes 9 helpful votes
5 of 5 stars Reviewed April 19, 2013

My Husband and myself stayed for 1 night at the Waters Edge Hotel in March. We found it very clean and central to the township of Port Macquarie. definitely stay here again when we are in Port Macquarie.

  • Stayed March 2013, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Waters E, Operations Manager at Waters Edge Port Macquarie, responded to this review, April 22, 2013
Thank you for sharing your wonderful comments of Waters Edge Port Macquarie.
I was pleased to read that you thoroughly enjoyed your recent stay with us.
At Waters Edge, we strive on providing the best that our facilities have to offer and excellence in customer service.
Thank you again for choosing to stay with us and we look forward to welcoming you back on your next trip. Kind Regards, Corinne Adams
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Tweed Heads, Australia
Contributor
15 reviews 15 reviews
8 hotel reviews
Reviews in 8 cities Reviews in 8 cities
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed April 18, 2013

Nice Hotel in good location. Rooms clean and comfortable, nice ambience from the Balcony, also alfresco dining.

Rates are good. A short walk in the centre of town or go for a strolll along the Hastings River.

Stay here every time we pass thorugh. Try it you will like it

Only drawback is the Wif Fi, it does not work in the rooms

  • Stayed April 2013, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Waters E, Operations Manager at Waters Edge Port Macquarie, responded to this review, April 22, 2013
Thank you for reviewing your recent stay at Waters Edge Port Macquarie. It is great to read how convenient our hotel is for your stop-over between Sydney and the Gold Coast. As you mentioned and we do agree that our hotel is in a great location, rates are good, the rooms clean and comfortable, nice ambience from the balcony, and it also has alfresco dining. Once again thank you for sharing your experiences and recommending our hotel. We look forward to welcoming you back when you next return to Port Macquarie. Kind Regards, Corinne Adams
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Waters Edge Port Macquarie

Address: 1 Buller Street, Port Macquarie, New South Wales 2444, Australia (Formerly Country Comfort Port Macquarie)
Location: Australia > New South Wales > Port Macquarie
Amenities:
Bar / Lounge Free High Speed Internet ( WiFi ) Free Parking Children Activities ( Kid / Family Friendly ) Restaurant Room Service Shuttle Bus service Swimming Pool
Hotel Style:
Ranked #19 of 42 Hotels in Port Macquarie
Price Range (Based on Average Rates): $
Hotel Class:3.5 star — Waters Edge Port Macquarie 3.5*
Number of rooms: 61
Official Description (provided by the hotel):
Waters Edge Port Macquarie boasts 61 rooms on the picturesque Hastings River and is the only venue that is centrally located by foot between Settlement City and Port Central Shopping Centre's.Eat, Play and Stay at Port Macquarie – the majority of our rooms feature private balconies, water views, ensuite, Queen or King beds, one hour complimentary WiFi per day, Foxtel, free on-site parking, a la carte room service, guest laundry, newly remodelled swimming pool with children’s wading pool, playground and direct jetty and river access.You can either relax around the pool, enjoy the views of the Hastings River from Edge cafe or join us at On The Edge Waterfront Restaurant and bar enjoying some of the local cuisine of the Hastings Region. On The Edge, is the perfect setting for dining, with a fully cooked buffet breakfast and the bar open from 5pm to end your day in style or to provide the perfect start to a special evening. The refurbished conference and restaurant facilities can accommodate a board meeting for eight delegates, to a corporate cocktail function for 250, with packages to suit all budgets and requirements. All conference rooms feature air-conditioning, natural lighting, flexible room layouts and the latest technology including broadband access and wifi, combined with our packages guarantee a great working environment.If you are to stay, play, visit or relax we are here to make this your home away from home by providing a comfortable, intimate and welcoming setting on the Waters Edge of Port Macquarie ... more   less 
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