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“Not up to scratch” 2 of 5 stars
Review of Rydges Port Macquarie

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Rydges Port Macquarie
4.5 of 5 Hotel   |   1 Hay St, Port Macquarie, New South Wales 2444, Australia   |  
Hotel amenities
Ranked #22 of 42 Hotels in Port Macquarie
Melbourne
Contributor
15 reviews 15 reviews
9 hotel reviews
Reviews in 13 cities Reviews in 13 cities
17 helpful votes 17 helpful votes
“Not up to scratch”
2 of 5 stars Reviewed April 3, 2014

Room was good but the Bathroom had not been finished cleaning properly. No soap or shower gel in bathroom.
Also charging $ 10 to park in their own hotel! Also charging 1.5% Credit charge to use a Debit Card. A rip off given that their cost would be a fraction of this.

Room Tip: Get a room with a balcony
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  • Stayed April 2014, traveled with family
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 2 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Rydges_Port, Front Office Manager at Rydges Port Macquarie, responded to this review, April 27, 2014
Hi fair911,

Thank you for providing feedback of your recent stay. I apologise for the bathroom cleanliness and have passed on your remarks to the Housekeeping Manager. Unfortunately the hotel does not own the undercover parking and spaces are limited, for these reasons there is a nightly fee to utilise this facility. Our credit card surcharges are avoidable by EFTPOS (cheque or Savings account) or Cash. Thanks again for your review.

Kind Regards,
Rydges Port Macquarie
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492 reviews from our community

Traveler rating
    124
    211
    90
    39
    28
See reviews for
130
173
9
69
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (148)
Date | Rating
  • English first
  • French first
  • German first
  • Italian first
  • Any
English first
Melbourne, Australia
Top Contributor
61 reviews 61 reviews
21 hotel reviews
Reviews in 29 cities Reviews in 29 cities
25 helpful votes 25 helpful votes
5 of 5 stars Reviewed March 30, 2014

This one night business trip was made much more comfortable by staying at the Rydges. The rooms are large and clean with a proper hair dryer in the bathrooms.

The bed was very comfortable and the room well set up to work from.

The staff were very accommodating and the breakfast while not a wide range to choose from was well cooked.

The hotel is situated right on the river making a late night or early morning run or walk very appealing.

Over all the hotel has great vibe and lovely décor. The only downside is there does not seem to be enough onsite parking for all guests, so if you are back late from a meeting, you may have to improvise!

Room Tip: Ask for a riverside room.
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  • Stayed March 2014, traveled on business
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Rydges_Port, Front Office Manager at Rydges Port Macquarie, responded to this review, April 9, 2014
Thank you for the fantastic review Adrian M!

Happy to read you enjoyed your stay, our great location, heavenly Rydges Dream Bed and our well sized rooms.

We hope to see you again in the near future.

Cheers,

Rydges Port Macquarie
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Taree, Australia
Contributor
14 reviews 14 reviews
11 hotel reviews
Reviews in 10 cities Reviews in 10 cities
6 helpful votes 6 helpful votes
5 of 5 stars Reviewed March 30, 2014

Due a booking problem at my end I got to stay in one of the waterview apartments on the fifth floor which was superb. I am a regular business traveller and was particularly happy with reception and room service.

  • Stayed February 2014, traveled on business
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Rydges_Port, Manager at Rydges Port Macquarie, responded to this review, March 31, 2014
Hey BigJohn2055,

Great review – thank you!!

Happy to read you were impressed with the reception staff and room service! The girls would appreciate the positive feedback.

We look forward to your next stay!

Cheers,

Rydges Port Macquarie
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Palm Beach, Australia
Senior Reviewer
9 reviews 9 reviews
4 hotel reviews
Reviews in 4 cities Reviews in 4 cities
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed March 26, 2014

We enjoyed our one night stop over at Rydges. The staff were friendly and the onsite restaurant is one of the best restaurants I have dined in. The room was comfy and quiet. I would like to stay in this hotel again, on our next road trip to Sydney. Location was perfect. We went for a lovely afternoon stroll over to the beach which allowed the kids to burn off some energy.

  • Stayed January 2014, traveled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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Rydges_Port, Manager at Rydges Port Macquarie, responded to this review, March 31, 2014
Hey MichelleM3,

Appreciate the wonderful review!

Really pleased you enjoyed your stay so much!

We would love to have you return to stay with us again on your next roadtrip!

Cheers

Rydges Port Macquarie
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Cairns, Australia
Contributor
20 reviews 20 reviews
17 hotel reviews
Reviews in 14 cities Reviews in 14 cities
16 helpful votes 16 helpful votes
3 of 5 stars Reviewed March 25, 2014

Check-in was friendly enough. Room (211) was a good size. furnishings a bit tired, glasses were filthy - its okay we take our own washing up liquid for occasions such as this! The toilet and vanity were marked - toilet itself cracked, bottom of mirror at back of vanity rusted, Noisy throughout evening with regular sound from outside that sounded like a short fog horn - it was only slightly misty! Water view but this was slightly obscured by the roof of another part of the hotel which you had to look over. There was no water pressure in the shower indeed it was so bad - you could see it was furred up) that I removed the shower head in order to have a shower and then imagine my disgust when I then turned the shower on and a whole load of brown water came out! Miss (un)Happy checked us out the next day! We won't be going back and would recommend others to look elsewhere before choosing here.

  • Stayed March 2014, traveled with family
    • 2 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 2 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Rydges_Port, Manager at Rydges Port Macquarie, responded to this review, March 31, 2014
Hi Othafa,

Thanks for your feedback.

I have passed on your comments to the relevant department heads. I do apologise for any discontent

We aim to ensure all of our guests receive a consistently high standard of service and product and I’m sorry in this instance we missed the mark.

Apologies again and thanks for taking the time to post your comments.

Regards,

Rydges Port Macquarie
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Sydney, Australia
Senior Contributor
27 reviews 27 reviews
12 hotel reviews
Reviews in 13 cities Reviews in 13 cities
10 helpful votes 10 helpful votes
4 of 5 stars Reviewed March 23, 2014

We got in at 8.30pm with a trailer attached and the staff could not help more with finding aplace for us to park securely. We had decided to eat on arrival so the new menu is as always good. But i am a fairly plain eater and the lack of something just a bit mormal would be good for me but my partner enjoys this style of food. 1 or 2 items which are of a more plain type done really would be a plus. the beds as always were excellent.

Room Tip: Twin rooms are on the corner facing the front of the property ask for one if you need a twin.
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  • Stayed March 2014, traveled on business
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Rydges_Port, Manager at Rydges Port Macquarie, responded to this review, March 25, 2014
Hey Stephen W,

Appreciate your helpful review!
I will pass your food and beverage comments onto the chef. We always aim to please so receiving guests’ feedback is most welcome!

Glad to read you love our beds!

Thanks for staying.

Rydges Port Macquarie
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Bowral, Australia
Senior Reviewer
9 reviews 9 reviews
Reviews in 4 cities Reviews in 4 cities
9 helpful votes 9 helpful votes
4 of 5 stars Reviewed March 22, 2014

Clearly Rydges got the ambience right for the Port! Position, cleanliness, helpful staff, and excellent facilities makes a good combination. Although we were lucky winners of our accommodation, in no way does this reflect in our ratings!

  • Stayed March 2014, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Rydges_Port, Manager at Rydges Port Macquarie, responded to this review, March 25, 2014
Hey Ken J from the beautiful South Coast,

Fab review! Thank you!
Love, love, love that you were impressed with our staff and the facilities here!

Cheers,

Rydges Port Macquarie
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Rydges Port Macquarie

Address: 1 Hay St, Port Macquarie, New South Wales 2444, Australia
Location: Australia > New South Wales > Port Macquarie
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#6 Business Hotel in Port Macquarie
#11 Luxury Hotel in Port Macquarie
Price Range (Based on Average Rates): $$
Hotel Class:4.5 star — Rydges Port Macquarie 4.5*
Number of rooms: 123
Official Description (provided by the hotel):
The location is the picturesque foreshore precinct filled with theatres, galleries, restaurants, boutiques and bars. With direct access to pristine swimming and surf beaches and only minutes to the amazing hinterland, Rydges Port Macquarie is the ideal destination for your next getaway on the water. Rydges Port Macquarie offers 103 contemporary and spacious rooms overlooking the water or CBD, complemented by 16 fully self-contained two and three bedroom apartments with private balconies. Also home to the award winning Zebu Bar + Grill. ... more   less 
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Also Known As:
Rydges Port Macquarie Hotel Port Macquarie
Rydges Hotel Port Macquarie
Port Macquarie Rydges Hotel

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