I chose to have a single night holiday at HW to get away from stress before the busy holiday season hit my job. Didn't work
We had booked a Spa Suite with a Ocean view, and knowing Port expected the view to be spectacular, after arriving discovered that the view could be seen from the top edge of the bed but other than that the entire room consisted of a view of other rooms. I immediately contacted reception who despite the early 3pm check in time for my room informed me that all other spa rooms were already in or had requested the specific rooms they were down for, no doubt, they had better foresight than me.
No trouble we thought, we will persue and enjoy the room, unfortunately the HW still has not put forward the renovations they promised over 12 months ago in a response to another poor review. Our lamps were still rusty, the fan was still dirty and poorly functional, the bed side tables were still completely blown from water and stained badly on the top, the balcony areas are a discrace with dangerously low railings I could easily fall off, the other furnature was poorly maintained and I'm sorry to say even the skirting boards had enought of being part of this outdated property and had separated themselves from the wall.
But still, lets ignor these things and try to enjoy the evening.
My husband and I have very demanding jobs which have us on call 24/7 so when we get the chance to get away we want to have all luxuries at out fingertips which is why the list of ammenities at HW appealled. So I called room service only to be (very honestly no doubt) told that simply because we had booked on the first weekend after school holidays started that room service at night was off. OFF, not limited, just off. I began to portray my dissapointement at not being able to take advantage of a feature of the room I had paid quite handsomely to book but was simply told that most of their clients are business people who do order room service, however during holidays those customers don't come so they don't offer room service during holidays as it isn't profitable for them to do so but she did have some menu's of chinese take out which deliver. WHAT???? I live in Port, if I wanted chinese take out I could have stayed at home and saved myself nearly $200-. I wanted special. I wanted room service as I was promised. I find it interesting that HW clearly state on their website that they have a no cancelations policy during holiday periods but don't anywhere say that one of their main facilties of room service isn't offered at all during this period. You would think in this situation that they would have offered my husband and I a free upgrade to our breakfast for our dissapointment or something?? No, nothing but a paper chinese menu.
To add insult we also attempted to use the 'free wireless broadband' that they offer, don't bother. Unless you are happy to wait hours for single emails to come through it isn't worth it. We ended up leaving our 'one night get-away' to simply go home and check the business emails we didn't want to spend half our night waiting for. Wow, I'm amazed by the magical experience HW provided
The final insult was the minibar prices. We had walked into town for dinner as they couldn't provide room service, a short 3- 5 block walk I will grant you, but upon arriving back discovered that any late night snack we may wish to enjoy while attempting to savour some benefit from our expensive night out would cost us about 2-3 times what it would at a normal store. Great. I loved to be ripped off by the people ripping me off for my room in the first place.
To get to the point, don't bother staying here. I never will again
- Official Description (provided by the hotel):
- Boutique beach-side hotel, offering Port Macquaries most spectacular views! ... more less
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