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“Great hotel, Great location, excellent staff” 5 of 5 stars
Review of BEST WESTERN PLUS Hw Boutique Hotel

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BEST WESTERN PLUS Hw Boutique Hotel
4.0 of 5 Motel   |   1 Stewart Street, Port Macquarie, New South Wales 2444, Australia (Formerly Best Western PLUS HW Boutique Hotel)   |  
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Stay 2, Save 15%
Ranked #17 of 42 Hotels in Port Macquarie
London, United Kingdom
Senior Contributor
25 reviews 25 reviews
10 hotel reviews
Reviews in 14 cities Reviews in 14 cities
17 helpful votes 17 helpful votes
“Great hotel, Great location, excellent staff”
5 of 5 stars Reviewed January 25, 2013 via mobile

Excellent value. Our room on 1st of only 3 floors looked out over the beach and river estuary. Room was spacious and spotless. Breakfast was excellent value too. Free wi-fi as well. Cannot fault the place.

  • Stayed January 2013
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Linear5, Owner at BEST WESTERN PLUS Hw Boutique Hotel, responded to this review, January 28, 2013
We so appreciate that you took time to write your wonderful review. We are proud of this beautiful, boutique property and your glowing review of the efforts of our great team is most gratifying. Thank you again, and please come back and stay with us again soon! Warm wishes - Guest Relations Director
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227 reviews from our community

Traveler rating
    88
    88
    33
    8
    10
See reviews for
26
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34
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (85)
Date | Rating
  • English first
  • German first
  • Any
English first
Alba, Italy
Senior Contributor
36 reviews 36 reviews
15 hotel reviews
Reviews in 24 cities Reviews in 24 cities
7 helpful votes 7 helpful votes
4 of 5 stars Reviewed January 22, 2013

Small beautifull Hotel front of one of the most beautifull beach. Friendly very clean with parking, room with ocean view small balcony but you can touch the ocean at undred meters. Bedroom not so large but we had all, bathroom with a magnificent shower. No easer price

  • Stayed January 2013, traveled as a couple
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Linear5, Owner at BEST WESTERN PLUS Hw Boutique Hotel, responded to this review, January 28, 2013
It is most kind of you to take the time out to write your enthusiastic review. We are so pleased that you enjoyed your stay and look forward to welcoming you back again soon! Warm regards - Guest Relations Director
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Senior Contributor
28 reviews 28 reviews
27 hotel reviews
Reviews in 21 cities Reviews in 21 cities
18 helpful votes 18 helpful votes
3 of 5 stars Reviewed January 22, 2013 via mobile

Only stair access to the three floors and do not use any credit card you will pay extra apart from that the room excellent when you finally get there the staff are very good with all of your needs. Overall it was an average motel and I would not stay there again

  • Stayed January 2013
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Linear5, Owner at BEST WESTERN PLUS Hw Boutique Hotel, responded to this review, January 22, 2013
I refer to your review. Our credit card charges are standard across the industry. 1.5% for Mastercard and Visa - on a $150 per room night charge, as an example, an additional fee of $2.25 per night. The HW Boutique is a quality, 4 star boutique establishment, in arguably the best location in beautiful Port Macquarie, boasting magnificent views. We have a number of ground floor rooms, with views, for those who are challenged by the two flights of stairs. We also gladly assist guests with their luggage. We have approved plans to expand the property in due course, which will include a passenger lift. Your comments about the property are perplexing. You state that " the room excellent when you finally get there the staff are very good with all of your needs" and yet go on to say that the property is average. We do our best to provide a high quality of service and accommodation and we are sorry that we could not please you. With regards - Guest Relations Director
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1 review
2 helpful votes 2 helpful votes
1 of 5 stars Reviewed January 20, 2013 via mobile

I booked a wheelchair friendly room as it is advertised on this website. After driving 10 hours to think I had a fully accessible room, it was not the case. After I had paid for the room I discovered the room was nowhere near accessible for wheelchairs. The bathroom was very small and the shower had a very narrow door with a step into it ( but was considered wheelchair friendly). When I spoke to the receptionist she was very helpful and showed me 2 other rooms but bathroom was still the same. After many attempts trying to call the manager (Annette), she could not get onto her, the receptionist made the decision to find some wheelchair friendly accommodation and they would cover the costs of of the difference. She got me into the Rydges. Shortly after, Annette the manager called back and as the receptionist told her the plans the manger said under no circumstances will they cover the costs. If there is no wheelchair access it should not be advertised as such. The Rydges was a much better option in a better area and only an extra $10 per night...

Stayed January 2013, traveled solo
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Linear5, Owner at BEST WESTERN PLUS Hw Boutique Hotel, responded to this review, January 22, 2013
We have asked Trip Advisor to remove this review since it contains a number of inaccuracies. The HW Boutique is a small, elegant boutique establishment. Unfortunately, although we have a number of ground floor rooms, we do not, and HAVE NEVER ADVERTISED, neither on our website, nor in any other medium, that we have "wheelchair friendly" rooms. If you have evidence to the contrary, we would be pleased to retract this assertion. Furthermore, the allegation that Annette refused to pay a paltry $10 differential in rate is denied by her and is regarded by her as a fabrication. We have been told that, despite all our efforts to accommodate you, you stormed out of our establishment. You have posted a review calculated to damage our reputation, which does not appear to have any substance at all. Regards - Guest Relations Director
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Sydney, Australia
1 review
5 of 5 stars Reviewed January 15, 2013

best hotel in Port Macquqrie, find the staff excellent so much soo that i gave them a bottle of wine for xmas. rooms are very clean and tidy. Iwould not stay anywhere else in Port Macquarie.
all is within walking distance to town. staff are very friendly. even not having a restaurant is not a problem as you can have meals delivered to your room and the meals are of excellent standard.
the breakfast room has excellent veiws over the ocean and river. i have taken my wife also and she thinks you could not get anywhere to match the excellent staff or veiws.

Room Tip: just book the ocen view rooms noise is no problem.
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  • Stayed December 2012, traveled on business
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Linear5, Owner at BEST WESTERN PLUS Hw Boutique Hotel, responded to this review, January 28, 2013
Thank you for taking the time to write your glowing review. It is much appreciated. Our enthusiastic team works hard at making every guest feel special and your endorsement of their efforts is most gratifying. Thank you again, and we look forward to welcoming you back again soon. Warm wishes - Guest Relations Director
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Newcastle, Australia
Senior Contributor
40 reviews 40 reviews
8 hotel reviews
Reviews in 17 cities Reviews in 17 cities
14 helpful votes 14 helpful votes
3 of 5 stars Reviewed December 11, 2012

My friends & I stayed at this hotel and found it to be in a good location close to main beach and a short walk into CBD, also good views from seaview rooms. The main problem for us was the noise, a group of lads were staying in a room close to us and were up until gone 3am making a lot of noise. We made multiple calls to reception (as directed to by info provided in the room) and got no response, just an answerphone, eventually we were forced to call the police! We spoke to reception the next day who advised there is a phone in reception that can be used to contact somebody afterhours but this was not documented in the room info booklet. Unfortunately this experience impacted upon our enjoyment of the weekend as we were so tired!

Room Tip: Seaview rooms have good views but quite noisey: traffic & neighbours
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  • Stayed December 2012, traveled with friends
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Linear5, Owner at BEST WESTERN PLUS Hw Boutique Hotel, responded to this review, December 14, 2012
We refer to your review. The compendium in the guest rooms details the following - "Reception is open between 7.00am and 9.00pm daily. Our Duty Manager can be contacted after reception closes by picking up the phone located on the wall next to reception or by dialing 9 on the phone in your room." When 9 is dialed, the call goes through to the night phone. So we have no idea why you would have got through to an answering machine. We have looked into the matter, and have found no fault with the system.
Annette was on duty on the night that you stayed, and did not receive any calls from you. She did receive a call from another guest and attended the property at 2.30 am, when she knocked on the door of the offending room and read the riot act to those noisy guests. She is not aware of anyone calling the police. She subsequently received another complaint about the noise and again came down to the property and told the inconsiderate guests to leave.
We are sorry that you had such a bad experience, but assure you that we have systems in place to deal with problems after the reception desk closes. We do hope that you will consider staying with us again. The offensive guests will, hopefully, be staying elsewhere! With regards – Guest Relations Director
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Lancashire
Senior Contributor
32 reviews 32 reviews
15 hotel reviews
Reviews in 16 cities Reviews in 16 cities
21 helpful votes 21 helpful votes
5 of 5 stars Reviewed December 5, 2012

We booked this hotel in England and when I read Janelle Q's review I wondered what we had in store (she was so negative). We were made so welcome when we arrived, nothing was too much trouble, and when we got to the room which was on the top floor the view was absolutely stunning, the best view ever for us. I was surprised that there was no evening meal but within a short distance there is a lovely fish restaurant which reception booked for us and the next evening we took a short walk into the town about 10 mins away. The room we had was spotless and the continental breakfast is one of the best ever although if prefered there was a cooked breakfast for about $7 extra as an alternative which looked delicious. The dining room was next to our room right at the front so having breakfast looking out to that view was pure heaven. I would certainly recommend this hotel to anyone staying in Port Macquarie.

Room Tip: Book a top sea facing room
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  • Stayed November 2012, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Linear5, Owner at BEST WESTERN PLUS Hw Boutique Hotel, responded to this review, December 6, 2012
Thank you for your glowing review. Our team, from our meticulous house-keepers, our creative chef through to our attentive front office staff, is committed to excellence. Your endorsement of their efforts is truly appreciated. We note your comments concerning evening meals. We do offer delicious room service meals during the working week and we are considering opening the restaurant at night. We wish you a wonderful stay in Australia. We are sure that you will enjoy some other beautiful views on your travels, but we are confident that the view from the HW Boutique beats them all! We are thrilled that you so enjoyed your stay with us and we look forward to welcoming back again soon. Thank you again and best wishes - Guest Relations Director
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about BEST WESTERN PLUS Hw Boutique Hotel

Address: 1 Stewart Street, Port Macquarie, New South Wales 2444, Australia (Formerly Best Western PLUS HW Boutique Hotel)
Phone Number:
Location: Australia > New South Wales > Port Macquarie
Amenities:
Bar / Lounge Beach Business Center with Internet Access Free High Speed Internet ( WiFi ) Free Parking Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #17 of 42 Hotels in Port Macquarie
Price Range (Based on Average Rates): $$
Hotel Class:4 star — BEST WESTERN PLUS Hw Boutique Hotel 4*
Number of rooms: 44
Official Description (provided by the hotel):
Boutique beach-side hotel, offering Port Macquaries most spectacular views! ... more   less 
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