I booked accommodation here in June 2012 to see the George Michael concert. I was hesitant but as it was the only accommodation available for this "Special Event" weekend, I went ahead with it. Now I know why it was the only place available. I had to pay a hugely inflated and unjustly (given the quality of the accommodations) high amount to secure the booking. Obviously with these special events properties just charge what they want - not what is fair or appropriate. This I had to pay in advance. At the beginning of October 2012 George Michael sadly cancelled his Australian tour. I called Patrick Plains immediately to notify them of this fact and that I now no longer needed the accommodation. This was more than 60 days notice of cancellation!!!! Patrick Plains refused to issue me a refund stating that I had booked for a "Special Event Weekend" and therefore no amendments or cancellations were permitted. However, if George Michael was no longer performing over that weekend then it definitely is NOT a "Special Event Weekend". They would not even offer a partial refund. Totally outrageous. Do not trust these people. With opportunistic people like this running these establishments, it's no wonder the Australian travel industry is suffering.
- Official Description (provided by the hotel):
- 5-star Luxury Boutique Accommodation, Patrick Plains Estate is located in Hunter Valley wine country, just two hours north of Sydney. With the Brokenback Range towering in the background, Patrick Plains Estate has sweeping lawns, classic gardens, majestic trees & picturesque vineyards set amongst 14 acres. Your stay includes: 5-star luxury boutique accommodation for two people, delicious hot breakfast served in your room, local wine and canapes at sunset. Patrick Plains Estate has recently been rewarded by the AAA Tourism, a Green Star Accreditation for introducing environmentally friendly practices at our guesthouse. ... more less
- Reservation Options:
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- Also Known As:
- Patrick Plains Estate Pokolbin
- Patrick Plains Estate Hotel Pokolbin
- Patrick Plains Estate Greater Newcastle/Pokolbin