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“Poor Service” 2 of 5 stars
Review of Vittorio's Restaurant

Vittorio's Restaurant
Pokolbin, Pokolbin, New South Wales, Australia
+61 2 4998 7945
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Ranked #46 of 56 Restaurants in Pokolbin
Cuisines: Italian
Dining options: Breakfast, Reservations
Restaurant details
Dining options: Breakfast, Reservations
Melbourne, Australia
Reviewer
4 reviews 4 reviews
Reviews in 3 cities Reviews in 3 cities
1 helpful vote 1 helpful vote
“Poor Service”
2 of 5 stars Reviewed April 29, 2013

Went on a tuesday night, food was great service was below average. The girls on that night seemed to have prefered to be elsewhere. Went back the next morning for a take away coffee and waited over 20 mintues. Wait staff stuggled to get any expresssion of interest on there faces.... never to return.

  • Visited April 2013
    • 3 of 5 stars Value
    • 3 of 5 stars Atmosphere
    • 1 of 5 stars Service
    • 3 of 5 stars Food
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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116 reviews from our community

Visitor rating
    14
    24
    32
    26
    20
Rating summary
    Food
    Service
    Value
    Atmosphere
Date | Rating
  • English first
  • Any
English first
Sydney, Australia
Top Contributor
76 reviews 76 reviews
53 restaurant reviews
Reviews in 25 cities Reviews in 25 cities
29 helpful votes 29 helpful votes
“Average Service!”
3 of 5 stars Reviewed April 23, 2013

Food is good but the service was average had to get up and go to the counter and ask if we had to
order there, there were other people sitting around and no being served.
The wait staff need to be more attentive.

  • Visited April 2013
    • 4 of 5 stars Value
    • 3 of 5 stars Atmosphere
    • 2 of 5 stars Service
    • 4 of 5 stars Food
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Terrigal, Australia
Senior Contributor
49 reviews 49 reviews
34 restaurant reviews
Reviews in 16 cities Reviews in 16 cities
25 helpful votes 25 helpful votes
“Delicious Food”
4 of 5 stars Reviewed April 21, 2013

We choose this restaurant as they had a gluten free selection. The mains were a little over priced but we quiet a large serve. The wait staff were only young & not really friendly, once we had order our meal they didn't come back to ask us if we would like another drink only to order desert. I would go back just for the food, not for the service.

Visited April 2013
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Coral M, Manager at Vittorio's Restaurant, responded to this review, April 23, 2013
I would like to thankyou for your feedback, this allows us to focus on our customer service area which is very important in this line of business. I would like to say that yes we do have some young staff that has just recently come aboard as waitresses and are still trying to learn the running of the business and becoming a "great" waitress. I would like to note that we have just completed a training session so these area's of service will be of excellent. We would hope that next time you visit the Hunter Valley that you would dine with us again and leave with a new experience.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Sydney, Australia
Contributor
17 reviews 17 reviews
Reviews in 14 cities Reviews in 14 cities
8 helpful votes 8 helpful votes
“Good Food”
4 of 5 stars Reviewed April 19, 2013

We really enjoyed our meal at Vittorio's, it was fresh and not too heavy. Would definitely recommend this restaurant.

Visited April 2013
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Sydney, Australia
Top Contributor
162 reviews 162 reviews
128 restaurant reviews
Reviews in 47 cities Reviews in 47 cities
69 helpful votes 69 helpful votes
“Awful Service and mediocre food”
2 of 5 stars Reviewed April 18, 2013

Went with friends for an early lunch at vittorio's after hearing good reviews from other friends. Within ten minutes we considered leaving for somewhere better.

The waitress who seated us had to check what beers were available, even though we noticed upon receiving the menu, there were only four to remember. It took ten minutes to get water to the table in a grubby bottle even after requesting it immediately after being seated. Being 11:50, our waitress seemed shocked when we asked for the lunch menu to browse after she stated it didn't start until 12. Our waitress also had to check what what was gluten free on the menu. I would have thought with how many people are GF or Coeliac this would be something asked regularly, thus would be something remembered if not noted on the menus.

Our burgers and flathead were nothing fancy, the chips slightly cold, and everything overall generally unimpressive.

  • Visited April 2013
    • 2 of 5 stars Value
    • 2 of 5 stars Atmosphere
    • 2 of 5 stars Service
    • 3 of 5 stars Food
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Coral M, Manager at Vittorio's Restaurant, responded to this review, April 23, 2013
Hi Shirley, In response to your feedback (which we do appreciate) I would like to say that as becoming new owners of the business recently, that yes, there is still area's of the business that needs attention. One being the running of the floor. As having new staff just starting with us it does take time for training and some things are learnt along the way.( As I sure your can appreciate that as we all had to start somewhere.). However I will not make excusses for your disappointment and would only hope that you will come back and visit us again in the near future,
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