We stayed at the Peppers Guest House whilst travelling throughout Australia during December. With the exception of the beautiful grounds and the wildlife, as well as the first class meal we had in the Chez Pok restaurant this was without doubt the worst accommodation we experienced.
On arrival, we were greeted by a less than helpful and off handed individual who appeared to just want to tell us where our rooms were located and see us off. No dialogue regarding whether we had been there before or any explanation where anything was located. We established on the last day that there was an external swimming pool.
First impressions were that the property was very tired and doors had paint removed from scuffing etc. One of the rooms was quite small and not what we expected. The bathroom was extremely small and clearly maintenance was required around the bath that contained the shower. Not having a separate shower was less than ideal.
Both doors to the terrace (we had two rooms) were virtually hanging off their hinges and from the lack of paint on each of the steps this had been like it for some time. It was apparent the repair to the hinges had been less than successful. I had to close the door in the other room such was the condition.
Regarding the covered outdoor pool, I would suggest that it would not pass Heath and Safety standards as there are no depth indicators and no handrail to enter or exit the pool. I had to help one of our party in and out of the pool. The finish of the pool, although clean, resembled a pool that had not been used for a long time. THE POOL AREA IN NO WAY RESEMBLES THE POOL PICURED ON THE WEBSITE. (I wish I had taken a photo to prove my point).
The Endota Spa consists of a pokey room off the pool area and during our time there we hardly saw anyone. The hot tub, however, although covered up (could it be used? – I had to contact Reception) was excellent. The Sauna looked like a fire had taken place inside it such was the condition. Whilst we were there the door was painted white to hide the condition of it. The door handle was still hanging off after the painting was completed.
There was no internet access; apparently there was work going on with this – I had to use the PC in their office.
In summary, we had visited this establishment some years before and were sufficiently impressed and decided to stay when we next visited the Hunter area. Clearly, this has become a very tired property and urgently requires refurbishing. We feel like we have been mis-sold especially when the brochure uses words like ‘finest in accommodation’ and ‘indulgent day spa’. On the website it states ‘stylish accommodation’. Nothing could be further from the truth.
In view of the above, we cannot recommend staying at this Guest House at this time.
- Also Known As:
- Peppers Guest House, Hunter Valley Hotel
- Peppers Guest House, Hunter Valley Hotel Pokolbin
- Peppers Guest House, Hunter Valley Greater Newcastle/Pokolbin
- Official Description (provided by the hotel):
- Nestled in the heart of NSW's Hunter Valley wine country, Peppers Guest House is one of the Hunter Valley's best loved retreats, offering a stylish accommodation base for exploring the region. Surrounded by beautiful gardens and overlooking vineyards, its intimate, relaxed atmosphere, the comfort and elegance of its hotel accommodation, and a long-standing reputation for exceptionally fine food and wine at Chez Pok restaurant, ensure that guests return to Peppers Guest House year after year. 24 hour reception available. ... more less
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