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“Brilliant” 5 of 5 stars
Review of Peppers Convent, Hunter Valley

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Peppers Convent, Hunter Valley
Halls Rd, Pokolbin, New South Wales 2320, Australia   |  
Hotel amenities
Ranked #7 of 9 Pokolbin B&B and Inns
Sydney
Senior Reviewer
10 reviews 10 reviews
5 hotel reviews
Reviews in 3 cities Reviews in 3 cities
9 helpful votes 9 helpful votes
“Brilliant”
5 of 5 stars Reviewed May 17, 2010

My husband and I returned to the Hunter last weekend and even though we wanted to stay at Tower Lodge again, it was booked out so they suggested that we stay at their sister property The Convent.

It is a Peppers place that is just past Tower and the building you see on Farmer Wants a Wife.

We arrived and were looked after by the lovely lady at the front desk. You know before you enter the front door that it is going to be a magnificent place.

We were shown to our room and right away we were relaxed.

We spent the afternoon going to a few wineries for some tastings before heading back to the Convent for a shower and relax before a pre-dinner drink and then off the Roberts for dinner. That was one of the best dinner ever.

We wandered back to the Convent and had a glass of wine on the veranda before retiring for the night.

The room was large, clean and beautifully decorated and very homely. I hate going to places where you could realistically be anywhere in the world. At this place you know you are out of the city and somewhere special.

Breakfast was fantastic as well as the staff.

Highly recommended.

  • Stayed May 2010, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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119 reviews from our community

Traveler rating
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (36)
Date | Rating
  • English first
  • French first
  • Any
English first
London
Senior Contributor
30 reviews 30 reviews
14 hotel reviews
Reviews in 17 cities Reviews in 17 cities
27 helpful votes 27 helpful votes
3 of 5 stars Reviewed February 8, 2010

My wife and i stayed here at the start of our honeymoon. The loaction of the hotel is perfect for wine trips out and also Roberts restaurant is only a short walk from the hotel.
I do not think there is anything bad to say about the hotel itself other than it has no soul which matches the staffs approach. In the evening they serve canopes with some wine between 6-7 pm and sure are eggs are eggs they were clearing th place up so that at 7 you would never have thought there had been anyone there. The waitress serving the food was devoid of any conversation and when asked about the food would simply respond its base ingredient as either its cheese or its meat. It is also very uncomfortable when they cleaning up around you at 6.45 so that by the time 7 comes they can all go home. Check in and check out was pretty much the same.
They do offer treatements although you have to travel to the sister hotel to get these which is a bit of a bind.
We have stayed at a few places within the Hunter Valley and this was unfortunately not the best experience of such a friendly nation.

  • Stayed May 2009, traveled as a couple
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 2 of 5 stars Service
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Singapore, Singapore
Top Contributor
65 reviews 65 reviews
53 hotel reviews
Reviews in 44 cities Reviews in 44 cities
146 helpful votes 146 helpful votes
4 of 5 stars Reviewed December 24, 2009

Despite the uneven reviews here at Trip Advisor, we booked for two nights as part of out week long trip to the area northeast of Sydney. Coming off three nights at Lillianfels in Katoomba, there were plenty of reasons why we would be disappointed. The long drive up from Katoomba had been uneventful and quite scenic. We arrived in the early afternoon on a brilliantly sunny day. The building and facilities are in excellent condition. We quickly checked in and got our room on 1F, at the back. The room was quite large and had a large sun nook on the side that had two day beds and looked out onto the trellised garden. We headed out to the pool in the back, ordering some lunch on the way through the main building. The pool was a bit cloudy, not in a green way and could have been a result of the high termperatures and drought all of Australia was experiencing. It didn't matter as we hopped in anyway after the long drive. Haha, water couldn't have been that bad as kermit the frog was swimming alongside. Lunch came out promptly, a couple of sandwiches and beers. The room looked out into another clearing and had a massive, covered deck shared with the three rooms on one side of the main building. There was only one room taken when we arrived and perhaps four in total during the time we were there. We had pre-dinner drinks in the main sitting area with complimentary wine and cheese. This was followed by dinner over at the sister location, Pepper's Guest House, eating at Chez Pok with free car service between the two and a table outside. Dinner and wine were excellent and the local driver filled us in on things to see and do in the area. The next night we ate at the Convent's restaurant, Robert's. Again, quite good with the restaurant being in a converted and restored barn. A very nice setting. Brekkie was served in the main building dining area and had the normal cereal, fruit, breads and pasteries with a cooked meal also available. All in all, a very pleasant stay. One thing to note, there is no lift to 1F so if your bags are heavy, you'll need some help.

  • Stayed January 2009, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
sydney
Contributor
11 reviews 11 reviews
11 hotel reviews
Reviews in 9 cities Reviews in 9 cities
7 helpful votes 7 helpful votes
2 of 5 stars Reviewed July 5, 2009

i can't believe no-one has mentioned the 'other' occupants of this hotel.
We stayed in room No.10, but it's apparently no.8, which houses the resident spirits.
i won't go into detail, as the experience still frightens me, but needless to say i will never return to the Convent. if you don't beleive me, be sure to pick up the big old guest book in the foyer downstairs during cocktail hour, that should give you enough to think about during your stay.

  • Stayed June 2007, traveled as a couple
    • 1 of 5 stars Value
    • 3 of 5 stars Location
    • 1 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 1 of 5 stars Service
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Wellington
Reviewer
3 reviews 3 reviews
3 hotel reviews
Reviews in 3 cities Reviews in 3 cities
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed June 18, 2009

Such a romantic place to stay - and because it was a Sunday night so early in the season, we were the only guests. It was like have our own private mansion, with a staff to cater to your every whim.
Wonderful to have such spacious, lush reception rooms and garden to relax in.
Our package included a double massage at Peppers other resort nearby, and dinner at Robert's restaurant, which is on the same grounds - the meal there was fabulous.
I really enjoyed the history of the building and reading the comments in the guestbook from former pupils who had come to stay at the new, luxurious version of their old school.
The breakfast room is lovely, and breakfast was divine.
Expensive, yes, but worth it for a one-night treat.

  • Stayed August 2008, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Sydney, Australia
Top Contributor
52 reviews 52 reviews
36 hotel reviews
Reviews in 34 cities Reviews in 34 cities
74 helpful votes 74 helpful votes
4 of 5 stars Reviewed June 8, 2009

We were surprised to be able to book a single night at the Convent for the June long weekend (Sunday) for a belated anniversary celebration. That scored a tick from the outset - many other Hunter Valley properties insisted on 3 night bookings for the long weekend. The package we booked included a three course dinner at adjacent Robert's restaurant (see seperate review) and a massage treatment at the spa attached to the other Peppers Hunter property. The meal and spa were both decent, but nothing remarkable....(though if I hear the word "youz" one more time I'm going to strangle someone!! Both Spa staff and restaurant staff used it repeatedly).

Booking: I booked online in the evening and there was an email waiting in my inbox the next morning to confirm the reservation and check preferences for the dinner reservation and a number to ring to book spa treatments directly. All handled professionally with quick responses.

Check in: Handled quickly, professionally and efficiently, with a smile. Exactly the standard of service one expects from top class accommodation establishments. Full points.

Room: We had an upstairs "deluxe" (i.e. small, less expensive) room. Photos on the Peppers website are a fairly honest reflection of what to expect. The room was definitely on the small size, but the high ceiling and French doors on to the large covered verandah (shared) help to make the space feel bigger. Furnishings and fittings were all tasteful, of reasonable quality and in good working order. The bed was very comfortable and covered in good quality linen. While it was possible to hear some muffled sound coming from adjacent rooms (TV/conversation) as well as the normal creaks and squeaks one expects from an old building, there was nothing that was really bothersome nor enough to keep us awake.

The bathroom was a bit drab and obviously missed out on the last round of renovations, but the bath was big and deep, the hot water plentiful, towels fluffy and white and amenities a step up from what many other properties provide. A full length mirror somewhere in the room woud be about the only thing I thought was lacking.

Breakfast: This was the biggest let down. While service was friendly and efiicient and the range of food on offer was good (both the cold buffet and cooked to order hot breakfasts), the standard of ingredients and produce they used all spoke of thrift rather than quality. When staying in a region renowned for boutique producers of fine food and wine, it was disappointing to be served cheap-tasting supermarket juices, yoghurt, bacon, dry pastries, ordinary coffee etc. Disapointing, also considering the price.

I'd probably consider staying at Peppers Convent again - especially if able to pick up one of their good value last minute deals. I'll be hoping for a better breakfast though!

  • Stayed June 2009, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Wisconsin
Reviewer
5 reviews 5 reviews
5 hotel reviews
Reviews in 4 cities Reviews in 4 cities
9 helpful votes 9 helpful votes
5 of 5 stars Reviewed May 13, 2009

Our wine tasting tour of the Hunter Valley came with wonderful surprize-a night at the Peppers Convent. The rooms were airy and spacious with a huge balcony containing sofas and rocking chairs. It was ideal for watching nature as the sun faded from the sky. The staff, Tanya and Sharon, graciously made all the arrangements we requested in spite of a few changes on our part.

We took the free shuttle to Chez Pok for an excellent three course evening meal with great wine. Our waitress, Danielle, pointed out kangaroos bounding around in the nearby fields as we ate.

The breakfast next morning was the most extensive I have encountered anywhere. The breakfast was so good we nearly missed our ride to the wine school. Fortunately, our driver was there to remind us.

Coming from winter in the USA, we caught our first sun of the year, later in the day beside the pool, before rejoining our wine tasting tour.

  • Stayed February 2009, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Peppers Convent, Hunter Valley

Address: Halls Rd, Pokolbin, New South Wales 2320, Australia
Location: Australia > New South Wales > Greater Newcastle > Pokolbin
Amenities:
Free Parking Restaurant Room Service Shuttle Bus service Swimming Pool Wheelchair access
Hotel Style:
Ranked #7 of 9 B&Bs / Inns in Pokolbin
Price Range (Based on Average Rates): $$$
Number of rooms: 17
Official Description (provided by the hotel):
Set amidst beautiful gardens and vineyards in Australia's world famous Hunter Valley Wine Country just two hours drive from Sydney, Peppers Convent Hunter Valley offers luxury hotel accommodation and the ideal getaway for those wishing to truly indulge themselves. ... more   less 
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Also Known As:
Peppers Convent, Hunter Valley Hotel Pokolbin
Peppers Convent Hunter Valley Pokolbin
Peppers Convent, Hunter Valley Greater Newcastle/Pokolbin

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