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“Loved the Valley” 5 of 5 stars
Review of Cypress Lakes Resort By Oaks Hotels & Resorts

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Cypress Lakes Resort By Oaks Hotels & Resorts
4.5 of 5 Resort   |   9 Thompsons Rd. (Cnr McDonalds & Thompsons Rd.), Pokolbin, Pokolbin, New South Wales 2320, Australia (Formerly Cypress Lakes Resort)   |  
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Ranked #13 of 15 Hotels in Pokolbin
newcastle
1 review
2 helpful votes 2 helpful votes
“Loved the Valley”
5 of 5 stars Reviewed January 7, 2007

We have just returned from a great weekend at Cypress Lakes Resort. We have not recieved such incrediable service before. The staff were amazing, they were always very helpful and effeicent from check in to helping us make bookings for restaurants and wine tours.

The villas were luxurious and had amazing views from the balconies.

The faciliets at the Resort were fantastic. We had a choice of Three pools, Steam Room, Outside Spa with great views, Two Restauants, a Sports Bar, 18 Hole Golf Course and The Golden Door Day Spa.

Overall this was the best stay we have had in a long time.

    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Check in / front desk
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
    • 5 of 5 stars Business service (e.g., internet access)
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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566 reviews from our community

Traveler rating
    108
    189
    137
    87
    45
See reviews for
145
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6
36
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3 of 5 stars
  • Cleanliness
    3.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (87)
Date | Rating
  • English first
  • Japanese first
  • Any
English first
sydney
Reviewer
5 reviews 5 reviews
Reviews in 5 cities Reviews in 5 cities
7 helpful votes 7 helpful votes
5 of 5 stars Reviewed December 29, 2006

a long distance from sydney, but well worth it!!
i had a great relaxing weekend, and the staff at hotel were excellent with organising wine tours, golf lessons and even a massage!!
pipette restaurant was wonderful! i could not more highly recommend it.
the rooms are expensive but i got a deal from the hotel which included breakfast and dinner, as well as 9 rounds of golf!!
check it out for yourself

  • Liked — pipette!
  • Disliked — n/a
  • Tips/Secrets — book through hotel website for best deal
  • Stayed November 2006, traveled with friends
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Check in / front desk
    • 5 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
    • 4 of 5 stars Business service (e.g., internet access)
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Dundee Scotland
Reviewer
4 reviews 4 reviews
3 hotel reviews
Reviews in 4 cities Reviews in 4 cities
4 helpful votes 4 helpful votes
2 of 5 stars Reviewed December 12, 2006

Stayed there in self catering accommodation at end of November this year. Bought lots of food to have a nice meal in the apartment only to discover that unless you pay another 30 Australian dollars you are not supplied with pots and pans. Contradiciton in terms - self catering.

However if you are wishing to travel round the many winery's in the region it is a good location.

Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Sydney, Australia
2 reviews
Reviews in 2 cities Reviews in 2 cities
5 helpful votes 5 helpful votes
4 of 5 stars Reviewed December 3, 2006

My partner booked a weekend at the Cypress Lakes for us as a treat, and did not tell me that he had done so until it was all locked in. I then came on to Trip Advisor to see what we should expect, and was very very nervous about going.

I am pleased to report that the negative reviews did not do this friendly resort justice. We had a very relaxed and enjoyable break, and I would recommend the resort.

There were a few negatives: the sign posts in the resort are not very clear in places so it can be a little confusing, the bar is a little impersonal and basic, and the room service menu is very limited after 10.30pm. However, the service we recieved was impeccable. The staff could not have done more to help us, and their knowlege of the local area was very strong.

I'm not sure I would recommend the venue for a romantic get-away, but it is a great base for seeing the Hunter Valley and if you enjoy golf/ spas you could not ask for more.

  • Stayed November 2006, traveled as a couple
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Check in / front desk
    • 4 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 4 of 5 stars Service
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San Diego, California
Reviewer
5 reviews 5 reviews
5 hotel reviews
Reviews in 5 cities Reviews in 5 cities
12 helpful votes 12 helpful votes
1 of 5 stars Reviewed July 6, 2006

I agree with all the other low reviews...way overpriced for a less than 3 star hotel/resort. This seems to be a time-share turned into a hotel. Rooms are plain, stained carpets with no ammenities. We paid almost $300 (Australian) for a room advertised on the web for $240. Don't be fooled by their advertisement of spa's and fireplaces...no "villa" has both, only one or the other, and the "spa" is a tiny bath tub type, not the 2 person corner spa all the other Hunter Valley Resports and B&B's have. Breakfast is a burnt and cold buffet of below average food. We left the 5 Star Marriortt Harbor for a one night stay after wine tasting, and wished we would have taken the Wine Rover Bus back to Sydney that night!!! There are a ton of other Resorts and Bed and Breakfast places that are much better.
I wish I would have checked Trip Advisor before I booked...I wouldn't have been fooled by the employee provided reviews (Cut and pasted from their website desriptions!)

Stayed July 2006
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Brisbane
Reviewer
3 reviews 3 reviews
3 hotel reviews
Reviews in 3 cities Reviews in 3 cities
19 helpful votes 19 helpful votes
4 of 5 stars Reviewed May 4, 2006

Lovely villa - spacious and divine bathroom products from the Golden Door Spa on site. Don't play golf but really enjoyed the day spa - vichy shower was fabulous, manicure was so-so. Local wineries were picturesque and very enjoyable.

  • Stayed September 2005, traveled on business
    • 3 of 5 stars Value
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
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A TripAdvisor Member
2 of 5 stars Reviewed March 7, 2006

After working in Sydney for a week we decided to take a break in the Hunter Valley.Cypress Lakes was recommended to us and looked perfect on their web site.Do Not be fooled. This resort is highly overpriced for the service given and is really only catering to the large golfing groups.The "villa" was of average standard , not 5 star, and one level upstairs.Breakfast was a shambles with absolutely no service.Reception staff were very off hand and we were not asked if we needed help with luggage etc.We are still mystified why the room rate doubled for the Friday night stay to over $500!!If you are looking for a quiet place to stay select another location where the rooms have some sort of sound proofing and there are no speeding golf buggies !!

  • Stayed March 2006
    • 1 of 5 stars Value
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Cypress Lakes Resort By Oaks Hotels & Resorts

Address: 9 Thompsons Rd. (Cnr McDonalds & Thompsons Rd.), Pokolbin, Pokolbin, New South Wales 2320, Australia (Formerly Cypress Lakes Resort)
Phone Number:
Location: Australia > New South Wales > Greater Newcastle > Pokolbin
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Parking Kitchenette Restaurant Room Service Spa Suites Swimming Pool
Hotel Style:
#4 Top resorts Hotel in Pokolbin
#6 Spa Hotel in Pokolbin
#9 Luxury Hotel in Pokolbin
Price Range (Based on Average Rates): $$
Hotel Class:4.5 star — Cypress Lakes Resort By Oaks Hotels & Resorts 4.5*
Number of rooms: 200
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Also Known As:
Cypress Lakes Hotel Pokolbin
Cypress Lakes Pokolbin
Cypress Lake Resort
Cypress Lakes Resort By Oaks Hotels & Resorts Greater Newcastle/Pokolbin

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