We attended a conference over four days at Cypress Lakes in Polkobin and I was less than impressed. I have been attending conferences for 10+ years and this was not an impressive venue. The golf course location looked great (we didn't play though) but this was probably the only highlight. The majority of the staff were rude, except for the staff at breakfast, and one of the Managers on Duty was especially rude to me when I sought his assistance regarding stairs in our room and how to prevent our walking toddler from falling down them. After much debate and wasted time we were allocated a different room which was all on one level. The conference facilities were good but the rooms were located so far away from the venue that the hotel shuttle or your own car were required to get to the conference rooms in a timely manner (too far to walk in business clothes).
The rooms were clean, but the "gourmet kitchen" was gourmet 20+ years ago, the "state of the art technology" was probably so 10 years ago! The room had a dryer but no washing machine!? The rooms weren't serviced over the four days and extra charges were applied if additional items or towels were required. Our duvet cover and some food went missing from our room after the first night also which was perplexing! The conference food was average. There were so many flies and mosquitoes at the resort and no insect minimisation measures (as typically seen in tropical resorts) were taken. Overall a disappointing conference venue given its stunning outlook and location.
- Also Known As:
- Cypress Lakes Hotel Pokolbin
- Cypress Lakes Hotel
- Cypress Lakes
- Cypress Lakes Pokolbin
- Cypress Lake Resort
- Cypress Lakes Resort
- Cypress Lakes Resort By Oaks Hotels & Resorts Greater Newcastle/Pokolbin
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