When I arrived at my room I found there were no towels in my room I had to ask at the front desk whether towels actually come with the room. It was advertised that if you paid an extra $7.00 you can have a breakfast of cereal toast and some of the local produce. There was no local produce! I could get a better meal at McDonalds for the same price. Then during my stay I returned to my room to find all my belongings gone. I went to the reception desk and said that all my stuff had been taken, the guy replyed that there had been a mix up as I had made my initial booking on line for 1 night and booked for another. At first my stuff could not be located. I was not contacted to ask why may stuff was still in the room. If you ask for a contact number why do you not use it! My stuff was finally located and packet haphazardly by one of your staff members which I find very impersonal. I know you are a budget hotel but I now know why paying a good price for a room is very important. Lesson learned. I would not recommend nor would I ever stay in one of your hotels ever again.
- Official Description (provided by the hotel):
- This great IBIS budget hotel offers easy access to Newcastle University and Newcastle Entertainment Centre and much more. The hotel has been recently undergone a full renovation. Hotel check in is available 24 hours. Reception is open from 7am to 10am and from midday to 10pm. The Hotel offer 6 room configurations;- Queen Room (sleeps 2)- Queen with Bunk (sleeps 3) - King Room (sleeps 2)- Twin Room (sleeps 2)- Twin with Bunk (sleeps 3)- Disability Access (sleeps 4)A continental buffet breakfast is available from 7am - 10am daily for only $7 per person. ... more less
- Reservation Options:
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