I had a medical emergency with my pregnant daughter who was being flown to Newcastle.. we rang the ibis.. and asked to book a room.. advised them that it would be a late check in as I was travelling from port macquarie I then offered to pay for the room by credit card but was told "no its ok just pay when you arrive" I arrived at the motel at 10.50pm rang the after hours buzzer so I could check in, only to be told I was too late and he wouldn't give me a room.. I explained I had made the booking and informed them it was a late check in... I was told I should have booked online if I wanted a late check in.. why they never said that on the phone is beyond me.. well they lost a pretty good customer as I need a room for at least 4 weeks.. I wont be recommending this place to anyone!!!
- Official Description (provided by the hotel):
- This great IBIS budget hotel offers easy access to Newcastle University and Newcastle Entertainment Centre and much more. The hotel has been recently undergone a full renovation. Hotel check in is available 24 hours. Reception is open from 7am to 10am and from midday to 10pm. The Hotel offer 6 room configurations;- Queen Room (sleeps 2)- Queen with Bunk (sleeps 3) - King Room (sleeps 2)- Twin Room (sleeps 2)- Twin with Bunk (sleeps 3)- Disability Access (sleeps 4)A continental buffet breakfast is available from 7am - 10am daily for only $7 per person. ... more less
- Reservation Options:
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