We stayed at this hotel as everything in Newcastle seemed quite expensive, however check in was not welcoming and the check out from a grumpy old man wasn't the best way to end a stay either!
Wasn't asked how we found our stay etc and cannot believe they have the nerve to charge $15 per night extra for parking on top of an over priced room! Yes the cost was $119 through wotif, but given the age of the room and the brick wall as a view this room should be priced at around no more than $90 per night!
Room itself was clean and tidy but the lift we used to get up onto our floor was rediculas, as the door weighed a tonne and the door slid back on its own so was quite a challenge to hold bags and door at the same time!
Think employee/owners need to attend a basics in customer service skills course or sell up and let someone that actually cares and has passion for the service industry to run the place!
Will never stay again and would not recommend this to anyone else. Only recommendation would be to spend an extra $10 or $20 and stay at the Clarendon Hotel or a like. Very disappointing stay and experience!
- Official Description (provided by the hotel):
- Hotel Novocastrian, located in Newcastle's beautiful east end. Staying with us you'll be close to everything Newcastle has to offer. Walking distance to two stunning beaches, the foreshore and boardwalk restaurants, and the CBD. We are also within easy reach of Lake Macquarie or the Hunter Region's renowned vineyards. ... more less
- Reservation Options:
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- Also Known As:
- Novocastrian Hotel Newcastle