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“Our Stay at Ibis Newcastle West” 3 of 5 stars
Review of Ibis Newcastle

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Ibis Newcastle
3.0 of 5 Hotel   |   700 Hunter Street, Newcastle, New South Wales 2300, Australia   |  
Hotel amenities
Ranked #11 of 22 Hotels in Newcastle
Sydney, Australia
Reviewer
3 reviews 3 reviews
3 hotel reviews
1 helpful vote 1 helpful vote
“Our Stay at Ibis Newcastle West”
3 of 5 stars Reviewed March 20, 2013

Well positioned hotel and general value for money.
Staff professional & attentive.
Room adequate and looked clean.
Areas for improvement:
1. No cooling cycle operating on the air conditioner on a hot night.
2. Upon return to hotel around midnight, there were no car parks left. We had paid for a park, so parked in a reserved spot.
3. A cockroach crawled out of the bathroom!

  • Stayed March 2013, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with Accorhotels.com

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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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448 reviews from our community

Traveler rating
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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (37)
Date | Rating
  • English first
  • French first
  • German first
  • Italian first
  • Japanese first
  • Any
English first
Newcastle, Australia
Reviewer
3 reviews 3 reviews
3 hotel reviews
Reviews in 2 cities Reviews in 2 cities
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed March 19, 2013

Great hotel. Check in was rather hectic as it was a slow process and many people were waiting. Also there is no convenient entrance from the car park to the hotel which was difficult with an injured foot and our luggage.. and waiting in line. Aside from this it was a really clean hotel, the staff were friendly and I had no dramas at all. I would stay there again.

  • Stayed March 2013, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with Accorhotels.com

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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Nowra, Australia
1 review
4 of 5 stars Reviewed March 18, 2013

Staff are friendly and helpful. Rooms are clean. The bathroom pod surprised me however it was clean and workable. Ample parking available and close enough to town to walk or catch one of the many busses that pass by the door.

  • Stayed March 2013, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service

Review collected in partnership with Accorhotels.com

Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Tamworth, Australia
Reviewer
3 reviews 3 reviews
3 hotel reviews
Reviews in 2 cities Reviews in 2 cities
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed March 15, 2013

Very good value. Rooms small but comfortable and clean. Service good and staff very helpful. Just two minor points that make for less convenience (1) No restaurant service at weekends (2) Not enough car park spaces when hotel is full and had to find an alternative even though there was a nightly charge on the bill.

  • Stayed February 2013, traveled solo
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Sydney, Australia
1 review
4 of 5 stars Reviewed March 14, 2013

Hotel is clean, meals are good, no complaints about the service or location, The only thing I think sucks, is you have to pay to park your car in the Hotels own carpark, should included in room costs like all other hotel/motels

  • Stayed March 2013, traveled with friends
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with Accorhotels.com

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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Sydney, Australia
Top Contributor
56 reviews 56 reviews
18 hotel reviews
Reviews in 30 cities Reviews in 30 cities
28 helpful votes 28 helpful votes
2 of 5 stars Reviewed March 10, 2013

Can't complain too much as I just has a one night stay for business. The room is small and the bathroom looks like it belongs in a campsite. The only places to eat nearby are KFC or Pizza Hut. The window of the room didn't close properly and all the smokers seemed to like smoking right outside my window. The plus side was all the staff I interacted with were lovely and helpful.

  • Stayed March 2013, traveled on business
    • 2 of 5 stars Value
    • 2 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 1 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service

Review collected in partnership with Accorhotels.com

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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hat Head, Australia
2 reviews
Reviews in 2 cities Reviews in 2 cities
3 helpful votes 3 helpful votes
1 of 5 stars Reviewed March 3, 2013

On arrival in the room there were ants through out the bathroom and bedroom, lots of them. The carpet is almost worn all the way through to the floor. Do not stay here it is a dump. If you do don't let them give you room 303.

  • Stayed February 2013, traveled as a couple
    • 1 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 1 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
IbisNewcastleGM, General Manager at Ibis Newcastle, responded to this review, March 4, 2013
Dear GydayGyday,

Thank you for taking the time to write your review about the ibis hotel in Newcastle.
I am very sorry to hear that you did not enjoy your stay and would like to express my apologies.

To find insects in the room is not acceptable and as soon as it has been reported we have addressed the issue to avoid any future occurrence. Whilst we do everything to avoid insects coming inside our hotel walls we will not be able to 100% avoid it. Future improvement on the interior of our rooms is planned and will start with the installation of the brand new ibis "My Bed" in March.

Again thank you for this review and giving us the opportunity to improve on our services.

Kind Regards

Thomas Klotz
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Ibis Newcastle

Address: 700 Hunter Street, Newcastle, New South Wales 2300, Australia
Location: Australia > New South Wales > Greater Newcastle > Newcastle
Amenities:
Bar / Lounge Beach Restaurant Room Service Wheelchair access
Hotel Style:
#9 Business Hotel in Newcastle
Price Range (Based on Average Rates): $
Hotel Class:3 star — Ibis Newcastle 3*
Number of rooms: 98
Official Description (provided by the hotel):
Ibis Newcastle is in the heart of the city, within easy walking distance of the Regional Museum, Art Gallery and Civic Theatre. Guests also have easy access to the many boutiques, restaurants and nightclubs in the popular Queens Wharf and Honeysuckle foreshore precinct. The hotel has 98 rooms, a restaurant, bar, Internet access and was winner of a 2005 Tourism NSW award for excellence in accommodation. ... more   less 
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Also Known As:
Ibis Newcastle Hotel Newcastle

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