I have stayed here twice in the past month for business. Being a regular traveler, my main priorities are cleanliness, parking and hotel services.
For both stays, the Novotel at Newcastle beach has proven to be very well below my expectations.
Last time I stayed, there were suspicious stains on the bed coverlet - lots of them. It was obviously unclean. This time, there is a dreadful sewerage smell in the room. The bathroom drain is chock full of hair and other stuff and the shower drain overflows due to the blockage.
These are very basic areas of cleanliness that should be attended to by the staff of the hotel and overseen by management.
The restaurant food is very average, yet the staff are extremely friendly.
Proximity to the beach is very good, yet there are other hotels locally that are equally as well situated. I will be staying elsewhere next time and will be letting other staff know to avoid the Novotel.
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