Service with a genuine smile? That's absolutely what my friends and I experienced at Centrepoint motel in Dubbo and I attribute most of that to the manager Kristie who seems to be plain and simple a genuinely nice, down to earth and helpful person and qualities like these will serve her well in the hospitality industry.
Minutes after my two friends and I were introduced to our room consisting of three separate beds just as we'd requested, the largest one among us lied down on the bed he'd chosen only to realise to his dismay that the base was somewhat damaged while he lied on it with his back arched in pain because of the compromised base.
For a couple of minutes we debated wether or not to raise the issue and came to the conclusion the health of our friends back was too important to remain silent.
We raised the issue with Kristie and without exaggeration we had a replacement bed base from one of the upstairs rooms not in use brought down within 10 minutes!
The manner in which the issue was dealt with was more than professional, it was as I'd like to call it....genuine.
After my friends and I came back from our little stint at Dubbo zoo we walked in to our room noticing everything clean, replenished and back to new again. We had a barbecue using our own equipment(borrowed a knife or two from Kristie) but the hotel has BBQ equipment for use.
I accidentally broke something in our room and I apprehensively informed the staff about this mishap and Kristie assured us it was nothing to worry about and that the place was beginning with renovations and that it's okay.
I was there with my friends around mid October and my guess is that they'd still be renovating. Anyone who stays at this motel soon, perhaps you'll get to sample the face lift and improvements along with that genuine down to earth service.
I want to make one thing clear here. This place obviously isn't a 7 star hotel in Dubai and and I went there with realistic expectations after very briefly reading about Centrepoint motel on line and with that expectation in mind, for my friends and I it delivered exactly what we expected which was a simple yet very presentable, clean Motel that was more than adequate to cover all our needs. Clean shower and toilet, an excellent air conditioning unit, plenty of lights, clean and adequate bedding, a reliable and clean fridge plus a few miscellaneous extras. Most importantly though was that pleasant service when you need it.
I've travelled extensively with one of the friends who accompanied me during this visit to Dubbo and the thought of leaving a compliment for a motel, hotel or one of the staff never even entered my mind until staying at Centrepoint Motel.
On a final note......after we'd left Dubbo and arrived at Sydney, Kristie contacted my friend and informed him that I'd left my tripod in the room and that she would post it out to him.
My tripod and I are back together again.
A personal thanks to the staff at Centrepoint Motel and especially to the manager Kristie.
I highly recommend Centrepoint Motel to anyone looking for accommodation at Dubbo.
I'll be heading back there the next time I get an itch to visit that beautiful Dubbo zoo again and hopefully by then the motel renovations will be all done and ready.
Thanks from myself Sam and my accompanying friends Mohamed and Saad.
- Official Description (provided by the hotel):
- As the name would suggest, Dubbo’s Centrepoint Motel is conveniently located in the centre of town. Our position is ideal, being only a few blocks from Dubbo’s vibrant main St and a short stroll to Clubs, cafes and restaurants. It is also tucked away off Cobra St (Mitchell Highway), so a quiet night’s sleep is assured. We are also handy to all Dubbo has to offer including Taronga Western Plains Zoo, the Old Dubbo Gaol, parks and gardens, including Elston Water Park, for those hot summer days, and a myriad of other attractions. We are also situated a short taxi ride from the train station and airport.We offer 12 well appointed value for money units, including adjoining rooms for larger families. The rooms are equipped with comfortable queen beds, flat screen TV’s, reverse cycle air conditioning, plenty of storage for longer stays, a generous bathroom, free wireless internet and Foxtel. Tea and coffee making facilities are included, as is a toaster and microwave oven, should you want to do some basic catering yourself. Breakfast is also available and is served to your room.Enjoy a dip in our salt water pool or relax with a cool drink or a coffee on the balcony outside your room.You’re always welcome at the Centrepoint. ... more less
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