I've had the worst exPerience at the ibis and I know that I will never stay at an ibis again. The manager Maria's behaviour was shocking! It was 10 pmand a number of weary travellers were trying to use the after hours access and were being yelled at by her! She told me off and said she didn't want to be letting people in all night. The point is that people didn't need to get yelled at! And especially not my 8 year old daughter who was told she was dumb for not having the access card the right way!Maria was screaming and ranting and told me she would call the police and throw me out of the building. We all make mistakes, but there is a way of dealing with people, especially in customer service! I wouldn't want a Maria managing anything for me, leave alone a busy motel!
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- Also Known As:
- Formule 1 Hotel Dubbo